They need to hire a professional receptionist. Clients should never be treated with an arrogant and…read morerude attitude. When you work with the public your job is to not judge or lash out especially without knowing the circumstances. Ever since COVID this office has gone down hill. I found a new dental practice in Bay Village that is outstanding and professional.

If I could give a zero rating I would. Went for cosmetic crowns for peg lateral. Was told if we…read moredidn't like it he would redo until we were satisfied with results. We told him the tooth was too thick and needed to be shaved down he disagreed. went to orthodontist who also agreed the tooth needed to be shaved down. The amount of arrogance this dentist has is beyond belief. He would not admit he made the mistake to redo the tooth. Now I'm out 1,400 for the tooth and now have to get Invisalign to push the thick tooth back. I would NEVER recommend anyone to go to this dentist for anything cosmetic.

On the rebound from a less than impressive establishment in Westlake, this place was excellent…read more Showed up at appointed time, filled out my paperwork digitally (love this option), got back with a hygienist right when I was done. She was cordial and knowledgeable. She made it easy on my daughter who is 2.75 yo. Showed her the tools and the gadgets that they use. Slid on some sunglasses and went as far as Samantha would let her go :) I hopped in the chair afterwards while Sami watched Mickey Mouse at my feet. Dr Troy came in and gave me the what for about flossing then provided a solid report on my dental hygiene. He even made time to clean my wife's teeth and provide an exam, even though we had cancelled a few days before because of uncertainty regarding her availability. Teetering and tottering between having them fit us for night guards or using a 3rd party D2C to purchase one for 1/10th the price. Very professional and not pushy at all!

I used to see a dentist in Fairview Park but switched to be closer to our home. I was hesitant to…read moresee a new dentist and hygienist after seeing the same one my entire life, but Dr. Resar was very friendly and helpful. He always gives good pointers as far as teeth/gum/sleep care that I hadn't thought heavily about previously. He is definitely interested in keeping everyone as healthy as possible preventively. The hygienists are all friendly and thorough and on my first visit a couple years ago, she even got off some "braces cement" my previous hygienist has missed for a couple decades. Definitely quality work.

I make an appointment and only a few days before they tell me that they will no longer accept my…read moreinsurance. I took a day off of work for this appointment. They want me To pay nearly $800 with insurance it would be about half of this. They claim they sent me a letter about the insurance in which I Never received. I would have stopped going here if this was the case. Unethical business practices

Just left the beautiful cozy office on Detroit Rd in Westlake and I'm so happy with the service…read more Teeth cleaned thoroughly by hygienist Loxie and I met dentist Dr. Dillon who has a soft touch and a wonderful bedside manner. The only thing missing is music! Lol!

Everyone is so friendly here and always makes me feel comfortable. They do a great job explaining…read moreprocedures and never pressure you into getting unnecessary treatments.

Been to quite a few dentists in my days and I'm thrilled that I found Dr. Eric Prescott here…read more Without adding personal details, I came in needing some unique work done and Dr. Eric and the team jumped right in and made me better than when I arrived. Also amazing is assistant Carmen, who I can't say enough about - professional, efficient, and incredibly friendly, and instantly put me at ease during the procedures. Her conversation skills kept my mind off the work I needed done. The work Dr. Prescott did looks and feels excellent, I have no complaints. Also note it was pain-free, and he truly listened to my concerns about what I wanted/needed done. I highly recommend Dr. Prescott and Carmen if you go here, but if you can't get to them, I can vouch that everyone I dealt with here was exceptional. Thank you!

I've be a patient of Dr. Nagy for decades. I've always been very satisfied. Had my first filling…read morein decades. Painless. Two thumbs up.

I love Dr. Nagy...very caring and good dentist. Biggest problem is their accounting practices…read more I've had a credit on my account for like a year, figured I'd use it if I have to have a procedure. Called today because I need an extraction and they can't access my account and said I'd have to wait like 30 days for them to do an accounting audit. Really? Not ok with that. With technology today, you should be able to access a person's account immediately. Therefore I requested a refund from my account which the credit was substantial and am now looking for a new dentist.

My husband and I have been patients of Dr. Glenn Kuemerle's for years, and I can't recommend him…read moreand his team at Avon Lake Family Dental Care enough! They are always kind, friendly, professional, and provide excellent dental care. Dr. Kuemerle is incredibly skilled and knowledgeable, and he always takes the time to make sure I understand my treatment options. The appointment texting reminders are very helpful, and the staff always greets me by name. This practice is a fantastic choice for anyone in the Lorain County area or the West side of Cleveland.

From the owner: Avon Lake Family Dental Care, with Dr. Glenn Kuemerle and Dr. Maggie Sullivan provides…read morecomprehensive oral healthcare for patients of all ages in Avon Lake. As a full-service family dental clinic, we offer children's dental care, preventive exams, cleanings with a licensed dental hygienist, fillings, crowns, fluoride treatments, and restorative services. If you're looking for a dentist for siblings, our team makes family scheduling simple and convenient. We focus on personalized treatment, modern techniques, and a calm, welcoming setting. With clear communication, flexible appointments, and attention to long-term oral health, we deliver dependable dental care tailored to every stage of life. Contact us today to book your visit with Dr. Kuemerle or Dr. Sullivan.

The only reason I gave this place two stars instead of one is because my orthodontist is fantastic…read more As for everything else? Terrible. The receptionist here is extremely rude and it's impossible to schedule an appointment with them due to their third party scheduler (they never know whats going on, nor do they speak English to any extent, really). On top of all of that, I had to have my wisdom teeth surgically removed. They referred me to their oral surgeon at the Fairlawn location, which was fine. However, my appointment had been made for over a week and they didn't call me regarding my insurance coverage until not even 24 hours before my appointment. It was over $1,000 and they expected me to pay it all at once, no payment plans. This isn't the first time something like this has happened with them, either. Save yourself the trouble of going to any Dental Works.

Horribly place and waste of time. Went to my scheduled appointment then after sitting on the chair…read morefor the hygienist to come see what kind of cleaning I need they told me I they don't have time to do so.

Dr. Gravino and his team are the best dental group I've ever visited. Every single person is…read morefriendly and personable, so you naturally feel welcome and comfortable each visit from the moment you walk in the door, greeted by Vicky and Sofia. Dr. Gravino, Krystal, and others are a team of problem-solvers determined to achieve the highest quality outcome for you. They never gave up on the challenges presented by the uniqueness of my crazy teeth! I appreciate that they prioritized my satisfaction with my Invisalign experience, and never took shortcuts or gave up even when faced with unexpected complications. Excellence in both customer service and quality are what they've consistently shown me over the past few years. Truly top notch! Highly recommended for both Invisalign and general dentistry.

Always a very pleasant experience going to the dentist at Dr Gravino's office! The dental…read morehygienists are friendly and good at what they do. The receptionists are so knowledgeable and always attentive, helpful and kind. I actually look forward to going to the dentist with this office, which I know is not very common! I would recommend them to anyone looking for a new dentist or anyone who isn't thrilled with their current dentist.

Dr Ward was thorough and very good with my son during our consultation. We would recommend him and…read moreall of his very accommodating staff to anyone needing the best advice & treatment for orthodontics.

From the owner: Orthodontics, Invisalignread more

He's fine as a dentist unless you have serious problems with your teeth or gums. Then he has his…read moreoffice worker tell you to go somewhere else doesn't have the decency to tell you himself. Or doesn't call at all and you have to call to see why they're not getting in touch.

Dr.Smith and the dental hygienists attend to our entire family. Just recently our 3yr old had an…read moreemergency and the team got us in right away, guided us through the process of extraction at a North Coast Jaw in Westlake, and ensured all paperwork and X-rays were in place for next day appointment. The practice knows us personally and is extremely accommodating. We've been there for 6 years now.