Mariano's stores have a classy vibe. They exude an aura of quality. Their stores have an excellent ambiance. When I walk in, I notice the stores are well-organized with phenomenal displays. I value that Mariano's stores typically have a wide variety and selection. I have appreciated the ability to obtain prepared foods at Mariano's, including delicacies like sushi. I have found other great prepared foods at Mariano's that I enjoyed a lot, e.g,. succulent beef pot roast. It is fantastic that Mariano's have self checkout kiosks, which can help with convenience. There are also a significant number of Mariano's stores in Chicagoland. read more

@Mariano's on 35th....smh Do better. I was in the 15 items or less line 3 ppl in front of me no one behind me. They closed the lane. Had to go to a longer line. 2 min later the cashier is taking care of the women who was originally in front of me. Her replacement walks up, they joking and stuff and a man walks up and gets into the closed lane ( light off) they say nothing. More ppl get in the line. So I ask the supervisors hey what's up??? They literally did not care. I had 4 items and literally waited 13m to check out. Food cost too much to not be kind to customers!!! Do BETTER!!! read more

landscapelogo https://marianos.com mariano's 1 mariano's 5201 n sheridan rd, chicago · (773) 506-0558 closed · opens tomorrow 6 am i being going to the store for some time now the whole staff is rude thsoe young ones working there security read more

how yall gone take away self checkout bra and then only have 2-3 cashiers -______- these lines long asl now

This was 2nd time at this store this year. They still haven't fixed the option not to buy bags on the self checkout. The store is running a scam to pocket nickels from poor people. very unethical read more

The Mariano's on Pershing and King Drive is a HORRIBLE place to shop they treat customers as criminals, security follows you, there is automated security in the parking lot that blares security messages over a loud speaker like you are in a concentration camp, they got rid of self checkout, the lines are 100 feet long and they only have two cashiers. The Marianos in the white neighborhood on 15th and canal has none of this. I wonder why??? They also made it so that once you enter the store you cannot leave without squeezing past the cutomers in line if you decide you do not want to make a purchase, because they are so afraid of you stealing something. I shopped at Marianos for years however, I won't spend money anymore, with a business like this that treats my community like you are shopping in a open air prison. read more

So today was my worst experience at this Bronzeville location & I been shopping here for yrs. So today @ 11am I came in to do my shopping, & stopped at the deli first, to get some DW turkey lunch meat, she looked all around in the fridge for the meat & she foun, when she lift it up It looked very old, & also it was a very small piece, I asked is there anyway you can open a fresh one cause it looked very old, she stated they don't do that for customer, we have to use what we have available until it's gone, I also asked can she, & also the manager cause he was there to clean the machine, they stated that the machine is only cleaned every 2 hrs, it was food & debris all over the machine, & I looked at the manager like that's very nasty & also unsanitary, also what if a person is allergic or can't eat a certain product. This deli department needs to be checked by the health department asap!!! Also if I was in New City they would have never at that location, everything would have been fresh & clean!!! read more

Found this wonderful rib roast for under $60 with my Mariano's card. The original price was over $100! Score! I never have had any run ins with the staff. Always professional. However, the lines here are Great America 1990's caliber.....Ridiculously long lines!!!!!! I don't know why they took the regular lines away and added kiosks?? That wasn't the brightness idea for a busy store like this one!!!! You guys really have some nice sales. I stay clear of you guys because the lines are usually ridiculously long. I went in Tuesday afternoon around lunchtime and it wasn't as busy as it normally is. read more

Mariano's - Rib roast - Grocery Near Me - Chicago, Illinois

I Was having a long difficult time shopping and getting my items rang up, Until An employee name Essence helped me with everything I needed. She is the best, you guys have a great employee in her! read more

I want Mariano's to survive because our community NEEDS grocery stores. But good lord, this location is just terrible. The customer services is abhorrent. Tonight, I saw a GIANT RAT--yes, a GIANT RAT run across the baking aisle. I thought I was seeing something, until I heard a woman in the next aisle screaming they she, too, saw the rat. I understand that pests need to be controlled and that we live in a city. But when rats are bold enough to run out in the open when people are walking the aisles?! That's a TERRIBLE sign of a full blown infestation. I just don't think I can shop at this location any more. read more

I recently visited Mariano's in the Bronzeville area, and I was extremely disappointed with the quality of the seafood and produce. Upon checking the seafood section, I found items that were clearly rancid, and some of the produce was spoiled as well. It's unacceptable to find expired grocery items at any store, but especially in a community that deserves better. What struck me even more was the feeling that this might not be an issue if the neighborhood demographics were different. It seems like this store doesn't prioritize quality and safety in the same way it might if it were located in a predominantly white area. Every community deserves fresh, safe food options, and it's disheartening to see a lack of attention to quality in a neighborhood that has been historically underserved. I hope Mariano's takes these concerns seriously and improves the standards of their products. We all deserve access to fresh, safe food, and I won't be returning until I see significant changes. read more

Has to be the most WORST location. I live in the neighborhood, unfortunately, it's the closest thing if I have an emergency. I'm always reluctant to swing in because it's always the same. Let's start: I don't know if they're pumping something into the air system, because every employee moves slower than molasses. The store looks completely disorganized and messy. There's constantly loud music and people are spontaneously dancing within the isles. Now I understand why my neighbor refers to this location as "THE WIZ". it's a catastrophe, entertaining, and funny! I haven't even mentioned how painful it is to check out. Every time I've shopped there... There are so many people in line, waiting to check out! And when I say this, if you have ever been in this location, you can agree...there are always so many people waiting in the lines... LONG lines! The staff are NOT motivated and the location had a limited number of cashiers. Also no more than (6) self-checkout lanes are active. Seems like plenty... but it's not because they don't limit how many items you can have in the self-checkout. Normally it's 15 or less... Oh, no! Not at this place! Expect to wait...standing... in a long line. They allow people to use self checkout with their carts filled with over 50+ items, it's absolutely ludicrous. It also explains why the self-checkout line goes all the way to the back of the store. It was nice to have Mariano's added to the neighborhood. It was a welcoming addition to Bronzeville! However, this location is abysmal. it needs a major overhaul: managerial, staffing, and a customary code of polite behavior. FAIL! read more

Workers too focused on eating near self check out, rather than assisting the customers. I sat there with a shockingly declined card at 9 PM with three kiddos. How embarrassing, still no clue why it was declining but I would've felt a little better if the workers gave a hoot. read more

I have come here a couple times because they have mustard greens pretty consistently, which seem to be beer impossible to get at other Mariano's (at least the ones near me). But they have been so frustratingly slow when doing the pick-up. The first time I was here I had to wait about 10 minutes... not too bad, even though I was the only one waiting for a pickup order, except the phone rang so long it went to the main switchboard who redirected me back to the pre-order pickup line. This evening, I waited 18 minutes until I called them again about my order pickup because no one had brought it out. It rang about 10 times until it was picked up and immediately placed on hold (no greeting; I thought it was picked up automatically and placed on hold). I waited on hold for three full minutes (according to my phone) before I hung up and called back. Once again, it was picked up and immediately placed back on hold. Both times I called, the hold music ended and it started ringing, so I thought oh great maybe my call will be answered... no, it went back on hold again. I guess the good thing is that they don't charge you for your order when you place it online, so you can leave if they never show up (or answer their phone) and you won't be charged. The bad thing is that what I had ordered was what I had planned to make for dinner tonight, so I kinda wanted to get what I'd ordered. I'm writing this as I sit in the parking lot, so this is a live report. A minute ago the person just picked up and said he's going to bring it out because "the person on click list didn't know that's what that meant" so she didn't bring it out. That makes no sense to me... she works in the department that is specifically tasked with bringing out the groceries but didn't know what that meant? And he knew who it was when I called--he started to ask if it was (my surname) and then asked for it instead. So if he knew it had been sitting there for thirty minutes (that's his long it was from the first call when I told them I was here until I finally got to speak to someone and ask if my order would be brought out), why hadn't someone brought it out by that time or at least called me, since they have your phone number? I get that people are new and I try to be patient, but this was really ridiculous. In the end it took 34 minutes before my order showed up. Mustard greens probably aren't worth this so I don't know that I'm coming back to this location. read more

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I like the grocery store for the most part but everytime I buy chicken I have to throw it out because of the color. read more

Mariano's - Perdue drum sticks - Grocery Near Me - Chicago, Illinois

I like that there's such a great store on the south side! It isn't 'close' to me but it's under $10 to Uber/Lyft home from here. They have a great produce section with 'regular' AND organic food, on-site prepared guacamole that I have not had recently but apparently its a MUST, but you have to be prepared to wait in line. The cheese and booze areas always have samples, and I like the hot/cold bar selections. I am a little offput by how much fried food, esp chicken is available at THIS location versus others. I have not made a same day comparison but I wonder if selections differ by location. You can take the hot bar food home or eat it there at the WINE bar! There's a tv in the eating area too. They have many name brands as well as generic ones at good prices, plus a WALK IN beer cooler! I don't know what was here before, but I am impressed by the size, and that they didn't skimp because it's the South Side. Some Mariano's are 2 levels, but the store is inclusive enough, and has a very wide outside parking lot. read more

Mariano's - Grocery Near Me - Chicago, Illinois

My last visit in November 2023 was very disappointing And disturbing. I had not been to this location on 39 and King Dr in over a year due to a previous incident of poor customer service. The checkout person had no training or did not care if they provided the proper service. I asked to speak to the manager, who immediately accused me of being mean to the service person. So now I know why the service is poor, the management needs training too. I'm done with this location, it is convenient but not worth it. read more

Just moved to the community from the north side and what a difference a few miles make. Customer service is horrible and the store is dirty. I guess I will be driving north for my groceries. What a shame! Do better people, please! read more

Mariano's - Dirty, nasty frozen food section! - Grocery Near Me - Chicago, Illinois

Absolute chaos. This was the self serve lane. It went down half the aisle when I got in line and by the time I was at the front it went all the way down the aisle. And my Rx that I called in three days ago wasn't ready. read more

Mariano's - Self serve checkout lane - Grocery Near Me - Chicago, Illinois

RATS! I shop here when I need something quick but every time I try to come it's never quick. So last night I went just to pick up a case of water and I ended up going to chip aisle and seen a HUGE RAT! It ran across the aisle. They always only have 1 side of their self check outs open so the lines are terribly long! They need to hire a sanitation crew and pest control! Just because it's in a black neighborhood doesn't mean we shouldn't get the same quality others get!!! read more

Zero stars for the seafood department! I purchased seafood 2 consecutive days and was very disappointed ! I went to ask for an exchange and was told to Bring back the bad fish. Sane thing again with the lobster tail. I will not continue to buy bad food from Mariano's! They need to be conscious of the items being sold. It's a huge inconviemce to return food . I have empathy for the elderly with poor vision or smell. Mr. Manager at Mariano's should be more attentive to what's being sold to people in this community. read more

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Grrrrrrrr! I can't go any lower, however they keep going lower. I have to say, I'm really sad about this store. We all waited for it with great anticipation and now as with many other businesses here, the prevailing attitude is, "we don't need to do a good job we're here." I didn't know by the prices they've gone to having you bag or put your stuff in your own cart after checking out. Hey I know I'm more than capable, and at Aldi it's what you do, but you get a price break. This is regular retail and when there's a sale odds are you don't get the sale price all the time. Tonight I load up the stuff on the belt, she checks it out and asks if I want bags, I say no thanks, just put them in the cart. She then says, I made her job easier, and proceeds to start ringing up the next person. I then say, "hey can you give me a hand with this, and aren't you supposed to do this?" She then says, "we do, but I don't have a bagger." Hmm, let me see other cashiers don't have a bagger and they're bagging after ringing up. I'll now only come here if I have to, unfortunately it will be a little while before the Pete's on Pershing is open, but it will, and the other news is that the Jewel which people really hate is going to undergo a full renovation. Competition is on the way, can't wait. Of course, maybe someone in management will read a few of the reviews and make some changes. Speaking of management, I did look for someone at the customer service desk to speak to them, but no one was around. read more

Mariano's - Got my $$$ back! - Grocery Near Me - Chicago, Illinois

My favorite grocery store. Good selection of items. Wide aisles. Great meat department.

This store has taken a turn for the worse. The bakery is poorly represented with items that are in other stores but not this one. The fried chicken 2/12 is salty, fried extremely hard to the point that it was dry. Dirty products on shelves. read more

Mariano's - Old bay and 2 fish sauce - Grocery Near Me - Chicago, Illinois

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There was only one person working at the meat counter (an older woman who gave great customer service). Why was there only one person taking care of so many people.? read more

I love this store. I swear I can't stay out of it. I'm new to the area and was so excited to find this lil gem near my house. You can select a steak, fish etc and they will grill it for you while you shop. The have a fresh guacamole bar! Yum. A bar, happy hour and live music, yummy fresh squeezed juices that give simply Orange a fun fit the money!! And it's still true to a neighborhood grocery experience. The prices are low, in my opinion and excellent quality. I Aldo love the international isles. And the employees are helpful and friendly. On Valentine's Day - they transformed the store into a St. Valentine's workshop with busy little elves! I mean strawberry bar for dipping strawberries in all kinds of chocolate, flowers being wrapped, balloon station, candy station. And the prices for roses couldn't be beat!!! A dozen was $15-$22. I love this place!!! Well done Mariano's!! read more

Mariano's - $6 for hand dipped strawberries for Valentine's Day. Yum!! - Grocery Near Me - Chicago, Illinois

Too loud. Music and intercom at full volume. Had earplugs in and still had to leave. Don't go off you have sensory issues.

When this store first opened, the service was fantastic! It's very clear that the corporate opening team has gone home. Cashiers are lacking in common customer service; most seem more interested in flirting with the supervisors than ringing you out. The older staff is always in pairs - talking to each other. Rarely do you see anyone in the aisles ready to help you. That's another thing - the store is very oddly laid out. Things just don't make a lot of sense. The health, beauty and fem hygiene aisle is right next to the liquor and across from the raw chicken. Also, those aisles are also shorter than the others, so everyone who is picking up their Hennessey can see exactly what kind of tampons and face wash I prefer. Just awkward. The produce used to be amazing - but lately it's been hard to find items that I use everyday, like kale. Also, there is a lot going on at the very front of the store (orange juice stand, a sampler of something) and this creates and incredible bottleneck right at the beginning. Hopefully this will improve - at least the customer service part. I can forgive a lot if my last impression of the store is positive. read more

the worst experience. My step dad was violently harassed by security because they thought he was stealing when he clearly paid for his merchandise. Not only did they harass him but they violently attacked him. He had his receipt with him and they chose to verbally say that those so called securities were part of ICE. The police was involved and will soon be in contact with the store. This was not a stealing matter this was motivated by race. The store manager did nothing to de escalate the situation and the cashier said she didn't see him pay when the receipt itself had he station. Do not go here if you're brown or black because they will assume that if you're in work clothing you are there to steal. read more

Lately the produce has been both poor quality & limited quantity - for example today it was the apples, the cut pineapple & the cherry tomatoes. Also poor selection of pre-packaged salmon. read more

Mariano's reminds of a grocer that's either equal to or one step lower than a Barleys. I had a decent experience, we found what we were looking for: Shrimp, Zucchini and Wine... amongst the other things he purchased. LOL Everything looked well stocked. It was really busy the day we went. They had people soliciting the food and the alcoholic beverages. Those individuals were very pleasant. The lady at the seafood counter was especially nice and took good care of us and rest of the patrons. People seemed to know and appreciate her and she had the line moving fast enough where no was in line complaining. My only issue was while in line to be rung up, there was two ladies with their items on the belt, being rung up and a manager walked up and removed the employee from ringing them and sent him to do something else and left the ladies standing their looking stuck about what was going to happen. I'm unsure if he verbalized something to them, but to all of us, we were astounded that this was okay practices, but the did eventually ring them himself. I mean, all in all, I would return if I were in the city again. My friend seems to frequent this location. read more

Mariano's - Grocery Near Me - Chicago, Illinois

I hate to give this market a two star rating but I have to for a few reasons. Firstly I had a birthday cake made for my daughter here a few month back. I paid close to $100 for one cake. Upon pick up, it was loop sided, but my disappointment with it was just the cake it's self. It was extremely dry and it just did not taste very good. Also, one of the fillings I order was missing. The second reason for my low review us the management. The manager on hand is very rude and insulting to a degree. I have shopper at other marianos in the city and this is the only one that has disappointed me. Which is a pity! read more

Update: I rounded up from 2.5 stars, just because this neighborhood needs this store. This location is less than the average Mariano's. Fewer and fewer lines are open here. While I still appreciate the hot food section and all it has to offer, the fresh fruits and veggies could use a lot of work. The organic fruit section is minimal at best, and on a Saturday afternoon, all of the organic fruit was gone with no one around ready to restock. The aisles are neat and most of the staff is friendly, though some could stand a re-training. They aren't mean or unpleasant. They just don't give off the thank-you-for-shopping-at-Mariano's vibe. Previous Review: This location is consistent with the other Chicagoland locations. The staff is very friendly and the parking lot is always packed. I love the fresh produce options and several freshly prepared food options. You can have your meats grilled on the spot. The aisles are always neat. The carts are neatly maintained in the lot and in the store. There are several check out lines. This location could benefit from opening more registers during busy hours, and having more organic produce options. Other than that, i don't have many complaints and will continue to patronize this neighborhood gem. read more

Terrible pharmacist. I scheduled an appointment for my covid vaccine using the marianos website, following the guidelines as Id researched and understood them. I drove 40 minutes to this location, where they told me my occupation and medical history did not qualify me and that people from Chicago / others need it more than I do. If I wrongly researched its on me I understand, but as I questioned them, Joan the pharmacist went on to call me inconsiderate and said that God is watching. She said others in the store needed the shot more than me (which I found odd because how could she possibly know that about them?) and dismissed me. I left on the verge of tears - ive never been treated like that by someone in customer service. read more

This Mariano's has horrible customer service. The ppl who work here are lazy and most of the time they don't have what you want. I go to this location for connivence.. they have one of my fav salsas and when I don't feel like making my own quac they have a quac bar that I love. But the service always deters me from coming here more often. Someone always has an attitude, is too slow or acts as if they just don't want to be there. Prices are way to high for a neighborhood grocery as well. Clean up your act. They are already trying to get you out of the neighborhood do you want to lose your jobs? read more

Mariano's - Grocery Near Me - Chicago, Illinois

Each time I shop in this store, at least one of twenty items is wrongly priced when you come to the cashier. Today, grapes were $1.49 but rang up at a completely different price. When I asked the cashier, she corrected the price without much ado and the price fell around $4. The three large avocados were announced at $5 but rang up at 5.99 - or was I wrong? Much confusion is going on and each time I leave items at the cash register because the price seemed different from what I remembered. It has never been transparent to me as customer what the prices are and I meanwhile memorize them, so I can check at the register. Sometimes they do not indicate prices at all. Today, for example, string beans had no price tags. When asking customer service about what seemed to be systemic mis-pricing or constant confusion referring to the grape price, I was three times told that they 'can fix this for me' - even though I explained three times that the cashier had already been taking care of this one specific case today and that I wanted to let them know that this was more of a systemic issue that completely confuses customers. I feel sorry for the workers in the store. I hope customers will stand up against systemic confusion and misinformation in this store. read more

The manager for customer service was very rude, dismissive and unprofessional. Terrible location to shop. I believe his name was Reggie.

you know what this mariano's reminds me of? the colored drinking fountain. the lack of attention paid to the upkeep of this store is insulting. read more

Mariano's - Grocery Near Me - Chicago, Illinois

When I first read about Mariano's coming to Bronzeville, I was extremely excited! Its bad enough that the area is riddled with fried chicken spots and unhealthy food options. I have a small business and was raised in Bronzeville. I was confident that Bronzeville was an ideal neighborhood and would be great economically for the community. I was wrong! This has to be one of the worst Mariano's Ive ever been to. Ive been a customer since 2011 at the Lakeshore East and then West Loop once it opened . This Mariano's doesnt come close to maintaining the brand that was established at other locations. Here's a list of several of the problems Ive incurred since its opened: 1. The staff is extremely rude. I stopped by the Butcher Counter and was literally ignored by staff. There was no one standing waiting besides me. After 3 mins customers started approaching and grabbing numbers. Of course the staff saw me there first but proceeded to go call numbers. Then when, I told them I was there first they asked for my number. Of course they knew Id been waiting patiently, they didnt care . I immediately asked why should I have grabbed a number when I was ignored and no other customers were present. 2. Once again at the Butcher Counter, it was a Sunday and the Ground Sirloin I wanted to purchase looked picked over. I proceeded to ask the Butcher if they could bring out fresh Sirloin only to be told, no. 3. The Grill is one of the many highlights that makes Mariano's awesome! However, why is it that every store closes their grill an hour prior to closing. Yet Bronzeville Mariano's which closes at 10pm nightly closes the Grill at 7:30pm? I could go on and on about the many problems at this location. Ive been going to the Lakeview location which open just a few months prior to this one. Ive experienced none of these issues there. Besides, Lakeview Mariano's has an actual huge fullsize bar with flat-screens, a made to order Pasta Bar, Nutella Bar, Burger Bar, and a made to order Salad Bar... I have no desire to shop at the Mariano's Brozeville moving forward when I can get better service and quality on the North Side. read more

Mariano's - Why does location stop accepting food for the Grill at 7:30pm?? While the grill at other locations closes at 9pm? - Grocery Near Me - Chicago, Illinois

Poor customer service poor management. I understand we're in a pandemic and everyone's under a lot of stress. I don't expect to be catered to but I do expect just a basic level of customer service and care. It would would do wonders to make customers feel good about spending their money at Marianos. It's makes me question does Kroger Co. treat their employees well and compensate them well. Maybe this is the reason employee don't treat customers well. Compared to other Marianos that I've patronized across the city, this Marianos is sub par in goods and service. To the store manger don't make excuses for issues of concern. The buck stops with you. I will not return to shop at any Marianos in the future. read more