We rented this property for 30 days and unfortunately had several significant issues during our…read morestay.
Upon arrival, we immediately noticed an ant problem in the master bedroom and bathroom. We consistently found multiple ants in the bathtub, toilet, shower, and vanity area -- not just an occasional bug. I regularly sprayed where they were entering just to manage the issue. (Photos available.)
Several light fixtures throughout the home had burnt-out bulbs when we arrived, including in the master bedroom and bath, living room, kitchen, and guest bedrooms. While there were extra bulbs available and I replaced them myself, at the price point of this rental, guests should not have to handle basic maintenance upon arrival.
The second "master" suite advertised as a king bed was actually two twin mattresses pushed together. When two adults slept on it, the mattresses separated. The bedding provided was twin-sized, so our son and daughter-in-law each had separate twin sheets rather than proper king bedding. When we stripped the bed to wash the sheets, we discovered very old mattresses in poor condition with visible staining that did not meet reasonable hygiene standards for a rental. (Photos included.)
During our stay, that bedframe broke because it had not been properly assembled or secured. My husband had to place bricks underneath it just to make it usable. We were told a replacement would be sent because bricks on the floor were not acceptable, but the replacement never arrived.
The master bedroom mattress was also in poor condition, with broken springs and noticeable sinking and separation.
When we arrived, there were loose screws scattered around the pool deck. We had to pick them up ourselves to prevent injury to us or our dogs.
The oven display was burnt out, so we had to guess the temperature each time we baked.
The air filters were extremely dirty and there was heavy dust buildup on the high living room ceiling fans. While I understand high ceilings are harder to maintain, guests are paying a cleaning fee and premium rental rate. Built-up dust and dirty air filters are not only unsanitary but unhealthy. (Photos available.)
Although the pool was cleaned weekly, both my husband and I experienced UTIs during our stay that resolved after we left the property.
Additionally, the washing machine ruined six of our shirts (four of them brand new) by leaving rust stains that could not be removed. When we reported it and sent photos as requested, the issue was never resolved.
Overall, it felt as though maintenance and upkeep were not prioritized. Property management should ensure rental standards are consistently met.
The layout of the home is fantastic for entertaining. The kitchen is spacious with plenty of room to cook and gather. We loved dining on the outdoor patio and spending family time swimming in the pool and watching movies in the open living area. The water views are beautiful -- we enjoyed watching boats pass daily.
The surround sound system inside and outside was a great feature. Being able to play music while swimming, cooking, or relaxing was a huge plus. The office space was also very helpful for getting work done during our stay. Guest bedrooms had ample closet space and hangers, which is a thoughtful touch. The empty garage provided great storage for our car, bikes, and the ping pong table was a nice bonus. Being able to bring our dogs was also a highlight -- they enjoyed the stay just as much as we did.
Final Thoughts:
We stay in several vacation rentals each year, and unfortunately this was one of the most disappointing experiences we've had. With proper maintenance and attention to cleanliness and guest comfort, this property could be excellent. However, at its current price point, the upkeep and response to issues did not meet reasonable expectations.
Guests should not have to manage pest control, basic maintenance, or unsafe conditions during their stay. We hope the owners and property management company take steps to address these concerns for future guests.
