Always on time Efficient…read moreWorks with my schedule Very professional Consistent Great customer service

The technician that visits is very courteous and professional. He treated inside and outside and…read moreknocked down cobwebs.

We have our annual inspections each year and each year they're very helpful. The inspector whose…read morename I believe was Nick, found a leak this year that would have gone unnoticed by me. They're always courteous and on time too!

This is an update to the review I posted a few weeks ago on the family owned and operated business,…read morePest Out. Miss Sandy the CEO called and apologized to me for the unsatisfactory workmanship of the two men that was sent to my home to replace the fallen insulation and or missing sections of our crawl space. I thanked her for taking time out of her busy schedule to respond. She appeared very concerned the job was not done right the first time. and vowed to make amends. She sent the two men's Supervisor Mr. Keenan out to perform a quality check of the work that had been sent to do. When he exited the crawl space,we sat to discus what he observed. He explained the condition the condition it was left it in, and it highly upset him, for they had not done the job satisfactory and he qualified that was not a not a representation of her business practice. She takes pride in her company and likes to have satisfied customers. Mr. Keenan took pictures to show Miss Sandy and guaranteed he would make it right to my satisfaction. We had paid a nice price for a nice job which fell short in every way. Today September 6, two men, Jasen and Alex showed up on time between 8::00 and 9:00 as scheduled, with the proper materials to complete what should have been done by the previous men. He rang my doorbell and introduced himself and stated they were here to restore what was necessary to keep our home cool in the Summer and warm in the Winter and without further a-due went right to work. Now I we are late Senior Citizens, so I could not join them two see what they did, so Jasen provided me with before and after pictures to show a nice view as well as explained what he and his counter partner had done. From those photos, it appeared they had met my satisfaction for a job well done. Before Jasen and Alex left, they cleaned up the area and carried away all the old sagging and deteriorated insulation. In addition Mr. Keene had returned a check Miss Sandy gave him to reimbursed me for the HVAC service done. I had to pay to call a service man to service my AC unit, which he found in excellent working order. I did not expect this, but that showed me she took pride in her company and wanted to make amends. You can read the condition the other two men left the crawl space in in my previous review. I take back my previous unsatisfactory rating of this company and wish to change the overall to five stars. Miss Sandy was very polite with me and it shows she take pride in her company , by the action she took. I also have this company doing my pest control. I also stated the you lady had put poison control boxes in with my food storage cabinets. Miss Sandy explains they were not poison, but contained a sticky substance to capture the insects for coming out again and will be change out quarterly and spray.ed This put my Wife and me at ease. I will be renewing my Pest Control Contract with this company at years end. Therefore, I now recommend this company to all. If you happen to be unsatisfied with calling them, rest assured the owner, Miss Sandy will make it right when brought to her attention. If you need pest control, call Pest Out. This company, will treat you right. Tell them Joe sent you.

Highly recommended with reasonable pricing and quick attention to detail. Pet friendly spraying.read more

Nice guy and so far we have seen less bugs and he has 2 more service treatments to go. Right…read morechoice!!

Great customer service! Dennis is responsive and offers affordable rates, with discounts for…read moremilitary families. We especially appreciate the unlimited free visits in between quarterly check-ins, to make sure all the pests are completely gone!

Good pricing and very informative of their process. Timely…read moreresponse to my request for quote.

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.

Unprofessional and rude once they got some money. They dodged our phone calls after they missed an…read moreappointment. They ordered the wrong size part and never showed for the appointment that they had to reschedule. We already paid half the price and they've only done 1/4 of the work and we have gotten no response of when the rest of the work would be completed. Never again....quicker responding to a review than a call from customer.

I hired Tony's Pest Killers for rodent control and later for mold treatment and vapor barrier…read morereplacement in my crawlspace, based on positive reviews. Unfortunately, my experience was disappointing, especially considering the $4,217 I paid for both jobs. Issues Encountered: 1. Poor Customer Service: The rodent treatment included an unexpected $16.83 credit card processing fee, which was not disclosed upfront (the amount of the fee is not the issue as each of the techs for the crawlspace job were given a $40 tip before I realized the job was left incomplete). While agreeing not to charge me the fee on future jobs, Tony called me to chastise me about complaining about the fee when he charges less than his competitors for services provided. How much Tony charges in relation to his competitors is irrelevant to the fact that I was forced to pay an avoidable fee. Tony's response to my concerns regarding the incomplete vapor barrier installation was equally unprofessional and dismissive. 2. Incomplete and Haphazard Work on the crawlspace job: * The job was scheduled from 9am to 6:30pm, but the techs arrived late without notification, and the work was completed after 8pm. * The vapor barrier installation was unprofessional and incomplete, with visible ground, dirt on the barrier, and improperly pinned sections. Trash/debris was left under and on top of the barrier despite a $1,280 charge for trash removal. After sharing photos and videos of the incomplete work, Tony agreed to send someone to finish the job but at the same time made excuses for the techs who started the job. He assured me the vapor barrier would address humidity issues, but when the humidity in my house reached 80%, he suggested contacting a home inspector instead of measuring the crawlspace humidity as promised. Despite paying several thousand dollars, I decided not to pursue the matter further due to the stress involved. I hope this review helps others make an informed decision about Tony's Pest Killers. EDIT to include response to business owner: I have included images of our text conversation about the credit card processing fee. You are lying. You NEVER said your competitors charged $1,000 for the job you did because they don't charge $1,000. You only mentioned that the price was $350 pre-covid. After I thanked you via text I thought that would be the end of the conversation but you called me to chastise me about complaining about the credit card processing fee. Your ease at lying amazes me. As far as the crawl space, you estimated the crawlspace to be 1600 square ft not including the cement blocks. You asked about the old insulation and whether I wanted it thrown out with the rest of the trash before you started the job. I told you I did want it thrown out. I have attached the text exchange. At no point did you say anything about the old insulation not being included in the estimate as you were sure to mention about the trash on the cement blocks not being included in the estimate. You left any trash on the cement blocks because you said that wasn't included. You provided an estimate and then you provided the final invoice, which I paid in full. The fact that you rounded down in estimating does not justify or diminish the fact that you left the job incomplete. I do not owe you "gratitude" (as you suggest in your response) for the cost of doing business. It's bizarre that you think you are doing people a favor by providing service that is incomplete and haphazard. Good customer service goes a long way. No one asked your techs when the job was going to be done every time they emerged from the crawlspace. In fact, they were each given $40 tip ($80 total) when they claimed that the job was complete. I never told you that I preferred white plastic. I sent you an email with a question about the difference between the white and black plastic. Period. Your lies are outrageous and say a lot about your character and how you run your business.

Michael did a fantastic job treating my yard. The mosquitoes were out of control. No matter what I…read moretried nothing worked. After the first time Michael came out we were able to use our yard without being eaten up. He communicated with us throughout the whole process, so we understood how it would work and was very professional. I would recommend to anyone having issues.

I had my first service with Level Up today, and I couldn't be more impressed. Michael was…read moreprofessional, knowledgeable, and exceptionally thorough. He took the time to address every concern, explain the treatment, and answer all of my questions. I'm very glad I switched to this local company--Level Up delivers outstanding customer service, excellent expertise, and great value.

I've been a customer of James Pest Control for at least 10 years (maybe longer) and consistently…read morepleased with the service. Living in an older neighborhood with many established trees and old wallpaper, when the roaches came to town they found a haven in our area. The owner and our technician are always responsive and empathetic to my low threshold for roaches. Only advising treatment which is an additional fee when the roaches were winning the race but also advising when not necessary. Never any pressure to do the extra treatment, I'm always the one to make the decision and their advice has been accurate and so helpful. Have also helped with a few episodes of fleas, ants and hornets. I trust their expertise. I trust them in my home. Honestly feel very blessed to have a reliable (always on time, always receptive to my calls/ requests), professional, knowledgeable, affordable and thoughtful exterminator service.

An excellent local company that is reliable and thorough, with a knowledgeable and outstanding…read moretechnician who does the work. Their pricing is also very fair. I recommend this company without hesitation.

I recently purchased a home that was neglected in too many ways to mention. The area I live in is…read morein case proximity to the water and there was a significant amount of activity from various critters. Global Green has done an amazing job curtailing the issue. In a time where the art of customer service has been lost they shine bright. There hasn't been a single question or request that hasn't been address in a timely manner. From the second you call to the punctual arrival of tech, you are treated with a high level of customer service and care.

NEWS FLASH: Yelling and screaming at your (former) customer is NEVER OK!!…read more We hired Global Green to spray our home against ants, silverfish and centipedes. Every time Karieem was in our home, he was the very model of courtesy and professionalism. We were told that the product was safe to pets and animals, and there was a three-month guarantee against re-infestation. A week or so later, we noticed that the bugs were still in our home. My wife called back to let him know. He came and sprayed again. A few weeks later, same problem - ants and silverfish. He came and sprayed yet again, telling us that our problem was due to pet food being present in the kitchen. Yesterday, we found our bathroom infested with ants. So . . . we called yet again. At first Karieem was very cordial and seemingly sympathetic, as we had known him to be thus far. He even offered a full refund (we did not ask for a refund! We just wanted the bugs gone!). In the next sentence, he said we would be getting only a half-price refund, since he had "bent the rules and came out several times". After a pause, his whole demeanor changed he yelled, "You know what? You're not getting a refund, and I can't believe you asked me!" He then went on a 15 minute rambling, screaming fit, accusing us of trying to take advantage him, and calling us "classless", "pitiful" (I have a digital recording of the last three minutes of the "conversation" to verify this.) Whatever product was used for insect control; at our house did not work for 3 weeks, let alone 3 months, and Mr. Koon was vehemently opposed to hearing about its poor quality. Guarantee be damned! If a product doesn't work, it doesn't work. It shouldn't be a personal matter, as he made it to be. When a business owner decides not to issue a refund to a customer, or decides to not continue doing business with a particular customer for whatever reason, there are more professional ways to go about severing a business relationship than screaming, ranting, and insulting. The incongruent and aggressive actions of Karieem, to me, indicate that he is a potential danger to his customers.

About a year ago Orkin bought our previous excellent performing local pest control firm, which was…read morewell-respected by our neighbors and us. Predictably, service has suffered when the big fish took over the local little one. A new service man who was pleasant, but then missed two appointments where he kept us waiting for some hours and didn't show up as planned. Not even a call for the second missed appointment. The boss did offer to put another man on our contract, but we decided to go back to a local company. When you terminate your service the Orkin folks tell you it will take six weeks to get your remaining portion of your annual payment refunded, because it has to be done by the Atlanta office. Yet another reason why one can always expect less when a good local company is bought by a larger national organization.

Zero stars if possible. Why is it so difficult to cancel?! After 3 requests, I still received…read moremessages for services. Not worth the money nor the headache.