glade they are closing down, maybe they can work on their attitude. they are too old to be this rude. I went inside to buy some items and they would not honor the 70% off of the items they are selling. norm is the only person that will give you a good deal. watch out for the old lady that tries to control your purchase. ill be glad when they close this store. read more

I have shopped at this store three times due to its central location and a desire to shop local. however, each time I have found the store to be poorly organized and the staff each time acted as if I was imposing upon them tp process my purchases. The north McHenry store is much better in service and quality. read more

I cannot add another complaint about bad service here. Because when I've come in, it has always been good. I ask you, who doesn't love getting a Hallmark card? WHO?! Old school, old fashioned, a little hokey, a little corny...sure. But they're still the gold standard of greeting cards, are they not? When I needed a nice box of thank you cards, I came in & I got a nice box of thank you cards. When I needed a nice box of Christmas cards, I came in & I got a nice box of Christmas cards. Done & done. 4 stars. read more

My experience in this store started off great, but ended in a huge disappointment and will never return! The store advertised "free" commumion/confirmation cards. I needed and found two cards. Another sign read "buy 3 cards, get 4th free". I found 4 cards in this section. I also picked up another 2 cards at regular price. When I got to the register I had the cards facing upwards and placed them in three different stacks. This way the clerk could see what cards I was purchasing. We even discussed the "free" cards. The clerk took all the cards and turned them over and restacked them. The clerk rung me up and I paid. I went to my car and looked over my receipt. The clerk charged me for the two "free" cards and for the free 4th card. Approx a $9 overcharge. I "immediately" went back into the store to let the clerk know that I was overcharged. She reluctantly wanted to give me a refund for the 2 cards that were supposed to be free, but she said that it was my (the customers) responsibility to tell her/the clerk about the 4th card being free at the time of purchasing them and she was not going to reimburse me for this card. I reminded her that I "did" have my cards in stacks and faced upwards when I came to the register to pay for them. Also, if Marcy's Hallmark store expects for their customers to have to tell their clerks all the sale prices then there should be a sign stating "Customers responsibility to tell clerk the prices". By this time I was feeling that this business was making me feel that I had to beg for my reimbursement instead of them graciously correcting their error for overcharging me. I finally just left and told the clerk that I will never shop here again. If this is the way they treat their customers, especially when they are in the wrong...I can only warn others. DO NOT SHOP AT MARCY'S HALLMARK STORE! read more

Awful customer service. Rude ladies would not accept valid coupon She told me she has better things to do then help me They both were huffy and puffy with me right away as soon as they saw I had a coupon to use read more

Cashier was extremely rude, unpleasant, and condescending from the moment we walked in. Would recommend shopping at a different Hallmark store, they don't want your business here. read more

Hallmark is a classic. It is one of the first places I think of when I need a greeting card, which is quite often. I am the type of person who likes to stock up on greeting cards. It is nice to always have a card on hand for any occasion. Birthdays, anniversaries and get well wishes abound. At this time of year I love looking at all of the Keepsake Ornaments. I always find a new ornament to add to my collection. This year is no exception. There are several that I want this year. If you need a greeting card, gift wrap or a cute ornament, pay a visit to Marcy's Hallmark. You'll be glad you did. read more

The selection of cards, wrapping paper, and gift bags is good, and the customer service was fine. I have a small complaint about their gifts; they sell socks that are outdated and sexist. There are socks in women's sizes with "nurse" and hairstylist emblems on them, and socks in men's sizes with "lawyer" and doctor emblems on them. It would be nice if businesses could recognize that many doctors and lawyers (and engineers, executives) are in fact women. And many nurses and hairstylists are men. Let's modernize, people. read more

Marcy's Hallmark Shop - Cards & Stationery Near Me - Modesto, California

See all

Cramped store. HORRIBLE service very rude clerks. Every time I come here they act like I am imposing if I need help with finding a particular item. I will take my business down the street to Amy's Hallmark store. Clerks there are ALWAYS more than happy to help. They actually enjoy their job and customers. read more

Nice people most of the time. They don't give credit for purchases and their receipts don't have the scanner to go to the other store as they suggest. Of course they don't tell you until after the purchase and it's too late. read more

If I could give zero stars I would! The lady that runs this place treats you like total crap! Its not like I am a piece of scum and dress accordingly. Im not some street drifter that wafted into their store. But she sure will treat you like the dirt on the bottom of her shoe! I asked if an item was in her store and her response was quick and rude "NO!" and proceeded to walk away from me. I was a little shocked at how dismissive she was because I was in the middle of asking her another question. When I caught up to her to ask "Will you be getting this in before Christmas?" She responded almost annoyed with me "NO! Too close to Christmas!" and left. Their customer service is so bad I don't understand how they stay running. read more

So excited when I walked into Marcy's Hallmark Store and was greeted by the nicest, kindness worker. The atmosphere of this Hallmark Store is 100% better now that the owners have hired a wonderful, kind and caring Manger Julie. The store is super clean, love the new layout of the store. The store has a HAPPY & FUN ENVIRONMENT. The window displays are perfect, nice music softy playing in the background and I really enjoyed my shopping experience. read more

I agree about the bad service. First off, the younger woman who rang me up was very nice. She's the only reason for 2 stars. I hadn't been in to a Hallmark store in years. I decided to stop it after my cancer treatment to get some Christmas cards, since I hadn't seen what I like at mass retailers. The boxed card selection was pretty limited, and leaned more toward more traditional. Ok, getting a bit closer to Christmas so not a big deal. Decided to get a few Jelly Bellies. The older lady was walking by the end of the aisle as I was scooping some & practically yelled at me that the lid will stay up on its own, i don't need to hold it halfway open. Um, ok. Thanks for embarrassing the hell out of me over something that was SO not a big deal! At that point, I chose to just take what I had so far, and not select any more. As I was being rung up by the nicer, younger employee, and elderly woman asked the same one who'd yelled at me, something about how to use a coupon or something on her smart phone. The employee was very short with her, telling her that she (the employee) doesn't know "anything about those things", that she's probably the "only person in the world" without a cell phone. True as that "may" be, it was an old lady AND a customer. It could have been handled with more class & courtesy. Too bad this place has gone so downhill. read more

I walked into the McHenry Village Hallmark store to purchase two birthday cards for my parents who celebrate the same birthday. Unfortunately, when I walked into this store I was not greeted as the retail clerk was busy talking politics with two other customers. The customers and clerk were talking about masks and how the Coronavirus is just a big joke. As I am concerned for the health and well being of others and my own children, I choose to wear a mask. The customers began shopping and began criticizing me for wearing a mask. They made comments to the clerk and said look she is touching her phone and has her wallet out and spreading her germs all over the place, as if I didn't speak English. I am Hispanic and that was very uncomfortable and very insensitive at a time when there is so much going on in the world. The clerk was agreeing with them and I left without purchasing anything. This is not an ethnic friendly store. read more

Unorganized, poor selection. Large store big let down. Save time and go to the Hallmark on North McHenry next to Barnes & Noble.

I was recently in this store and was very pleased with how organized and clean the store was. There's lots of gifts to pick from. Great selection of both personal items and unique outdoor decorations. The service was excellent! Very friendly staff, they made me feel very welcome. I highly recommend shopping at this Hallmark store read more

I love to visit this Hallmark store. The staff goes above and beyond to help you with what you need. Not only is it conveniently located in McHenry Village...they are also open on Sundays and offer a Tuesday Senior Citizens Discount. A recent change in staff...while the old staff was friendly...the change is even better!!! I just realized I lied...they are not open on Sundays l!! Sorry!!! read more

Dismissive and rude! Don't dare ask if a certain item they are out of stock on will be in anytime soon. Don't dare ask a question at all! EXTREMELY rude! And I think its the lady who owns the store that was rude! I wish yelp had a zero star review cause you earned it! read more

I come to this store on a regular basis to get cards, but I came to this location today to get a card and a stuffed animal for a friend of mine. While their selection of cards is good, their selection of stuffed animals and other items is extremely low. read more

I have started shopping at this particular shop recently, having moved, and this shop is closer than another Hallmark shop. I am SO pleasantly pleased, the selection is great, but the customer service is even better than​ my old shop. Now that I live near McHenry Village Shops I have all the shops I need in one place, and it is wonderful!! read more

HIGHLY reccmond amy's hallmark on mchenry. if you're looking for SQUISHMALLOWS do NOOOTTT come here at all. don't even consider it. paid $52 for a Grogu squish just to find out Costco sells them for $20 and regular squishmallows for $10 while hallmark sells them for $25-30. called within 20 minutes of buying it and I couldn't return it because i "touched" it, as if i didn't touch everything else in the store without buying it. I totally get y'all need to make money, but going to local Costco to buy them out and raise the price by THEREE times is absurd. You should absolutely be ashamed and embarrassed taking advantage of your customers like that while there's a whole entire pandemic going on. I see why you have 2.5 stars, you don't deserve any of them for the way you rip people off for supporting your business. I wish i could y'all absolutely zero stars because i would with no hesitation. read more

So excited to see all the big changes happening at this store! New manager, new merchandise! Julie and her team are so helpful and nice. You will want to check it out now and keep on the lookout for even more improvements over the next few months! Great people who want to help and will go the extra mile for you! read more

Two stars is strictly for merchandise selection. My 8 year old daughter, my boyfriend, and I went in today to look for a Disney ornament for a wedding gift. We were in there about 5 minutes browsing the ornaments when a lady suddenly appeared to my left and asked if we needed help. I said no, we are browsing the ornaments. My daughter and I were pressing buttons on the sample ornaments to listen to them and since she stayed right up on us just staring I thought maybe we were not supposed to touch them but I looked for signs and didn't see any so I did not tell her to stop because she wasn't being obnoxious, she was simply showing me what each one did. The lady had her laser eyes directed to me but I was trying to distract my kid from the glare. I asked if there were any more Disney ornaments and the lady said around the corner. Now, there were more than 5 other customers in the store browsing freely, without the death glare I was receiving. My boyfriend walked away annoyed with the lady and thinking he was the cause but the lady did not leave my side until a customer approached the register and she HAD to. I found him and told him we were leaving because I was uncomfortable and annoyed. He said he was too and that she made him feel like a criminal. Luckily my child was oblivious to it all. I have managed the Santa Claus photo set in the Village for the last 3 years. I have come into this store on many breaks just to browse. I have come in to buy at times. I have NEVER been treated as I was today and she is lucky I had my child with me or I would have caused a scene because we did absolutely nothing to deserve the death glare we received. I had every intention to spend money in this snooty store today but never again! Eventually there will be no more snooty customers and they will go away unable to adapt to a new customer base. Good going ladies! Keep up the evil glares! read more

Came in the other day and a young lady was helping us out, we put a lot of merchandise on the counter and she needed to go get a box for a glass. So when she got back, very quickly by the way, an older ruder lady at the register asked her if we were being helped and then ushered the customer behind us into our place regardless of what was actually happening. As if she wasn't even trying to co operate. Forcing us to transfer all of our items to the next register. She was very rude about it all! It seemed very unprofessional. Everything else was fine but all it takes is one stick in the mud to ruin an otherwise nice experience. If I recall it's the same lady who's been there for years! Kudos to the younger woman. And the new manager is nice and has made the store better despite one employees action. read more

I totally agree with Andrew. The women are not pleasant or friendly and in this economy you'd think they would appreciate your business. The Hallmark further down Mchenry is by far much better and they welcome you with a smile. They ARE friendly. Where I am welcomed is where I shop. read more

Nice store but they will not give cash refunds only store credit. I don't like that policy! I live out of the area so now I have to drive over an hour to use my credit since I couldn't find anything I wanted today! The lady refused to make an exception for me since I live so far away. A no cash refund policy only helps the business not the customer. read more

I went into Marcy's Hallmark yesterday and I have to say I was very satisfied with my shopping experience. They are now under new management and I felt very positive vibes during my visit. They have new items and great sales to check out.:) read more

Walked in to purchase Christmas cards and there wasn't too much of a variety to choose from. It's only Dec. 5th!! As I checked out, the employee asks, "You're not 55 or older are you?" Um, NO!!!! She said she had to ask. I'm only in my 40's and look to be in my 30's. Since there is a new manager, is that a management question? I might just shop at the other store in town next time. read more