Hey, if you want Delco trash to handle important issues like your health, this is definitely the place for you to go!
I recently moved to the area and despite being wary about working with a local privately owned pharmacy, I decided to get into the spirit of being in a small town and moved all my scripts here. I got the first three filled without incident, but another two needed refills called in.
My doctor did that, and I went to pick them up. When I got home I noticed the bottle that should hold 120 pills was quite small so I counted the pills. It seems that they had been filled for 60 pills - but in addition to that, they had only included 55. I counted the other bottle, and found 26/30 pills inside.
I called up to find out what was going on and got a young lady. She had a lousy attitude from the moment she picked up the phone, and in 20 seconds it was clear she couldn't possibly care less about my well being. I was trying to get to the bottom of the situation and said "Well I don't understand how you miscounted the pills." So then this brain trust says to me, "Well, I'm not the one who COUNTED them, so you don't need to take an ATTITUDE with ME."
Are you serious? First, obviously by "YOU" I meant "YOUR PHARMACY". Any moron would realize that I'm not specifically accusing you, the half wit cashier, of miscounting pills. The notion that they would let you near medication never even crossed my mind. Second, your job is in customer service. You need to check yourself. Even if you think someone is being rude to you - and I obviously wasn't, because I'm being rude now in this review and as you can see I'm not ambiguous - you need to handle your shit. We aren't girlfriends having an argument.
So then she puts me through to the head pharmacist and I'm just trying to get him to explain to me what happened. He keeps saying "Your doctor wrote the prescription for 60 pills," and I keep saying "Yes but the instructions on the bottle clearly say to take two pills, two times a day, so I'm just trying to understand if he put those two contradicting pieces of information on the prescription?" and he keeps repeating "Your doctor wrote the prescription for 60 pills" as if I didn't hear him.
Then I said to him "You know, I just moved into the area and I'm a new customer, and I really didn't appreciate the way the young lady I spoke to before you conducted yourself." And he says to me "Well, there's only so much you can do when someone is being rude before you're rude back."
Dude. That is literally the OPPOSITE of how customer service works. If someone is being rude, it's in your job description to deal with it. I'm not suggesting that if someone is cursing you out that you should just take it, but if you're perceiving some kind of mild rudeness, put on your big girl panties and suck it up. The only possible response you should have had to my complaint was "I'm very sorry. I'll speak to her about that." That's all it takes. You could even be lying. Just say it.
So I'm taking the entirety of my business elsewhere because I find it suspicious that I'm missing all of these pills. I had also just recently put in an order for a pair of orthopedic shoes, and I will be cancelling that order and moving it to another pharmacy. read more