The quoted price was a joke. No one mentioned all the add on's from a quoted 3 day rental of…read more$166.16 turned into $817.99, including a line item reading "premium Discount" where I was charged an additional $132.04, so I was charged for a discount? I was also charged $11.48 for a line reading "Diesel Vehicle" I DIDN"T HAVE A DIESEL Vehicle??? How about the line reading "Premium Station Surcharge" another $69.94, I picked the car up at the Bologna airport! it goes on and and on. Another line reading "Assistance Service Fee" for $32.48, and "Cross Border Fee" for $40.00, I didn't CROSS ANY BORDER!!!!!!!! There's more! A line reading "Customer Choice" for $68.84, I booked a car for 4 people with luggage, we ended up being only 3 people, if anything, we took a less expensive vehicle???? Shame on you Europcar!!!!!!

Good service at the desk right out of the custom arrivals. There was no queue. I was served…read moreinstantly and they were very fast in processing my registration. I got the best price via cartrawler website. They were the cheapest for the weekend I visited but for sure great service. Smiling and gentle assistant at the desk who also gave me the option between different cars. They do not give u the car keys right away, when you are at the parking lot you have a second stop to do, quite fast, to pick them up and get to the car. Among the different ones I have used in Bologna, this had been the best rental so far. Way better than Avis which has always long waiting. My FIAT Panda was brand new, clean and did it perfectly for me.

Great service! We were picked up at the car rental drop off at the Bologna airport and delivered to…read moreour rental swiftly and smoothly. Our driver was exceptionally helpful, carrying some of our luggage to our apartment as the street was car free on weekends, so we had a short walk. Pick up at 3am a few days later was easy and prompt. Communication was maintained easily and the early morning drive to the airport was great. A top notch company that we will use again.

Book this company! Giacomo was great to work with. When our driver canceled 1 hour before, I called…read moreand he got me driver. Thank you for saving our trip!

Need to be aware return time for rental is 10am. Return car after 10am and will be billed for an…read moreentire extra day. Not told of charge at return. Charged the next day. But, when picking up rental car the process is terribly slow. Made company aware of my disatisfaction & was told there was nothing they would do for me.

The good: The gal at the pickup counter was nice and informed me that the extra protection I was…read moresold at the time of the booking wasn't needed, and that she suggested I don't pay the $60 Euros (total) for that protection, and instead, pay $40 Euros/day for protection that the car rental place sold. I dropped the $60, called my credit card company that I booked the reservation thru to confirm that I was covered with my Visa for up to $60k in theft/damage, etc, so I didn't pay anything extra above and beyond what I booked for. The bad: we were handed a set of keys to a vehicle that we didn't get to choose, and informed to get on a bus, and head over to the universal rental car lot where we could find our car, and advised to take photos and videos of damage. We looked for the vehicle for about 15 minutes in the dark, until a lot attendant from a completely different rental car company informed us that our rental was on the far right side the lot where there was one row of Autovia cars located way in back. There was no panic button on the key fob to the crappy car we were issued or I would have just used that to quickly locate the car. There was no Autovia attendant in the lot to assist us when we finally found the car. Once we finally found it, we took pics of the dirty car and damage it had on the exterior and then opened the trunk to the smell of an ASHTRAY...this car hadn't just been smoked in, there was a layer of ash coating every surface....Seriously disgusting. I got an instant migraine and it lasted well into the next day. Every time my family got into this POS dirty car, we all felt sick. My father has Asthma and both my Mother and I get really bad headaches from cigarette smoke. Unfortunately, changing the vehicle wasn't prudent due to the circle jerk of being issued the car, getting on the bus, and then finding no attendant in the lot. But it gets better...this car was such a hunk of junk that apple play worked from the airport to the hotel and then it didn't work again for the next 4 days we had it. It made trying to navigate without a moving map in downtown Naples a real clusterfvck. When we went to return the vehicle, we were met with an attendant for Autovia who was very nice and we explained to him our experience....he wasn't surprised, and simply said to make it known in the review, so that's what I am doing. Not just here, but I will also be alerting any other potential customers of my experience and what to expect if they rent a vehicle here, on google, yelp, etc. I should have just rented from National, where it's just easy. No BS to deal with on your trip.

ICS was great to deal with. We made arrangements before our trip and received confirmation both at…read morethe time of booking and the day before the ride complete with driver's information. We booked three rides and were fortunate enough to have Emanuela for the two transfers between Bologna and Florence. The drives were both smooth and easy. I would not hesitate to use and recommend them for any needs when in the area. An excellent and professional service.

Excellent service! When in Italy.... Use ICs!! No regrets. Great service and staff.read more

Stay away. They might have the best low price but they…read moremanaged to sneak in my bill a surcharge for late car pick up (after 23:00) when my declared and announced flight was landing at 22:55. I was kind of blackmailed with the surcharge at pick up... so basically "pay land ride or walk". Really not a friendly counter employee and rules and foot notes hidden in their terms and conditions which in my case I could not review in advance as my booking and pre paid fare transited through one of the main resellers (Cartrowler). So be aware of this. I could not get the extra fees reimbursed.... And they'd help desk email contact took more than 2 weeks to reply to my initial complains... and I had to write twice. Car hired was good despite they tried to assign me a diesel car at first which I strictly refused as I paid and booked a petrol one which does not create issues getting in any city center. Never again.

Absolutely appalling company. DONT USE THEM. Read other online reviews. Total scam. As others have…read morewritten - everyone in the line had some problem with their booking. After waiting in line for more than half an hour, my paid for reservation was cancelled because I arrived later than expected. The plane had been delayed and they told me that they did not know what plane I was on even though I had entered that in their "express" booking form. I was then offered an "upgrade" which was going to cost more than double the original booking. I told them where to shove it and went to the Avis counter.

Avoid at all costs. The rude return guy was determined to find anything wrong with the car so they…read morecould charge me. He calls me the trunk to show me a string that was broken. I said I had no idea what that was and if it was like that before I got it. He said I should have e taken pictures before I got the car. Who takes picture inside a trunk looking for a string? They wound up charging me an extra $350 for a broken string.

I thought Hertz was quality, but this outfit was not good…read more First, they cheated me on fuel. They asked if I wanted to return the car with full or empty tank. If empty, they would just charge me an average price per liter. I said I would return the car full, as I always do. Upon return I found out that they had put "PFO (prepaid fuel option) accepted" in my agreement, which means that they charged me another 100 Euro for a full tank, regardless how much is in the tank when you return it. Lost 100 Eur on that one. Then, I forgot an iPad in the car. My fault of course, but I would expected a reputable company to find it and offer to return it. I called them immediately, and the guy said he couldn't take this info on the phone and gave me a very long, non-company email address, which of course did not work. Tried to call again, but nobody picking up the phone. Have now sent a fax, but don't really expect any results. So, my recommendation; be very careful with the "prepaid fuel option" and try another company at this airport.

Absolutely horrible airport! How does this place not have riots occurring from the disorganization…read moreand incompetency? The entire experience was awful from start to finish. Boarding by group? No!! Not here, the group assignment on your ticket is of no concern. And then you find out why - everyone rushes to the line and then you find out you're not actually boarding a plane but being taken by bus all around the outside of the airport . Do you leave after the bus is full? No! They stuff you in like a sardine and then you stand for 30 minutes before being taken to the plane. Then everyone bales off and it's like a gladiator fight to reach the stairs up to the plane. No wonder Italy is a haven for pickpockets (don't get me started on the buses or the train stations) with everyone shoving and crunching all of the time. I hate to say it, but I hated the bigger cities in Italy.

No WiFi so have your E-Sim installed in advance. No kiosk at…read morecheck-in to print boarding passes so make sure you have the app and do it on your phone. Otherwise, plan on spending a hour waiitng in line to get one. There's also no need to get there too early either. You're not allowed to even go to the security until 2 hours before departure. Marconi express is pricey, 12 euros, but super convenient and fast.