Roberto is a "gem!"…read more He completely transformed a ring for me. His shop is uniquely qualified to do jewelry repairs in~house as well as to design & build completely custom pieces. Highly recommend.

I lost small diamond on gemstone ring, that Roberto fixed beautifully including damaged prong. This…read moreis old school jeweler that fixed onsite at fair price! Definitely will be my new go to jeweler of the neighborhood.

I took my jewelry & watches in for a simple repair & got a call the next day saying it was ready…read morefor pickup. Over the phone, I asked the woman helping me three separate times how much the repair would cost for everything. She gave me a clear price, which I confirmed again before heading to the store. When I arrived to pick it up, they suddenly tried to charge me double what I was quoted. No explanation, no apology--just a "that's the price" attitude. This kind of bait-&-switch pricing is unacceptable & completely unprofessional. I felt misled & disrespected. The repairs turned out great, I just don't appreciate the false pricing. I won't be coming back. Extremely expensive. Be very careful & make sure you get any price quotes in writing.

Apparently, this is an appointment-only jewelry store--I wish I had known that before making the…read moretrip. They don't offer in-house jewelry repair and instead send items out, which I found to be quite expensive. It doesn't seem like a place designed for new customers, so if you're not a regular, you might be better off looking elsewhere.

Great addition to the area . Glad to see he relocated to this location. He has done excellent work…read moreon my watches in the past. Bracelet sizing , replaced a cracked crystal and of course battery replacement. Always happy with the results .

I found him! This is the gentleman who replaced batteries and repaired watches in a kiosk at Golf…read moreMill Mall in Niles. I would get my watch batteries replaced only by him because he used quality batteries, and not the cheap ones made in China. I was down to my last functioning watch when I found one of the reviewers here explaining who he was. He replaced 2 of my watch batteries for the same price as in the past. This is his own space and works here with his family. He also has some lovely and unique pieces of jewelry. I am so glad to have once again found this reliable business!

Went back here after a quality experience my first time coming in a few months ago, and again,…read moreCraig exceeded my expectations, worked within my borderline inappropriately quick timeline, and provided a 10 outta 10 customer experience. Craig didn't ask for a review but since he loved my dog so much, provided legit customer service, and in addition was fun to talk to, I didn't have a choice to follow up w/ my previous review. 5 stars, period.

Great service great repair price very friendly and knows what they are doing. Will definitely returnread more

Tito Jewelry is an exceptional place that has great Jewelry. Tito goes above and beyond to make…read moresure customers has great quality Jewelry and satisfaction as customers. Very perfessioal, nice and excellent folks. Thank you Tito for all you do!

I use this jewelry store when I want to change a watch battery. They are very affordable and do a…read moregood job with that. Watch batteries here are about $10 for each battery and they will do it on the spot while you wait. They sell your normal jewelry (mostly gold) items for both men and women.

Peter is the best a real professional! My wife adored her custom ring that peter designedread more

Best jeweler ever! Friendly, knowledgeable and fair prices. I highly recommend RJP.read more

If i could give them 0 i would. First i was pressured by Sergio to get the rings i even went back…read moreto try and return them but was told i missed the deadline and Sergio no longer worked at the woodflied location i later lost my job and was unable to make the payments. They are now taking me to court for $2500 for a rinf that was appressed for $150 when i went to get it checked this company really has nothing better to do when i asked to be put on payments, they said it was to late they were taking me to court. I WILL NEVER SHOP AT THIS LOCATION OR ANY OF YOUR LOCATIONS, TRASH JEWLERY STORE.

This afternoon I visited R&H at the Harlem-Irving Plaza location, looking for a new Movado. I was…read morewarmly greeted and assisted by Zoriana. She was very knowledgeable about the watches and her enthusiasm was infectious. Truly, 50% of my decision to purchase the watch was influenced by her kindness. I encourage anyone to seek her assistance when planning their purchases at this location. They will not be disappointed.

My partner and I are getting eloped in Vegas later this week, so we were in a time crunch for…read morewedding bands. Luckily, we found this amazing gem of a store in Oak Park. Jose greeted us immediately and helped us find the perfect ring for my fiancée. I described what I wanted for myself, and he said he would be able to customize one of the available bands to what I had in mind. One hour later, I had exactly what I was looking for. He is a fantastic jeweler! The experience was completely relaxed, and he did not try to upsell us. I was pretty nervous about cost since this is all very last-minute, but we actually came out under budget. We are extremely happy with the rings and will confidently recommend EcoKarat and Jose to our friends and family.

These reviews can be difficult, especially when they're critical. My impression is that EcoKarat is…read moreprimarily a jeweler, and I don't know anything about that part of his business. This review is only about watch repair. Further, different people have different ideas about what constitutes watch repair. Personally, I don't consider replacing a watch strap or bracelet, or replacing a battery on a quartz watch to be "repair". Many of the reviews here seem to be about that type of work, but that's not what this is. My watch was losing a minute a day, and I brought it in hoping the cause could be identified and corrected. EcoKarat does not do that kind of work. They send it to someone else to do the work off site. That's not uncommon, but usually a shop will tell you that's what's happening *before* they take on the watch. I didn't find that out until a couple of days later when I called to ask about the status of the work. Now, I could probably stop there. From a certain way of thinking, this isn't really a review of EcoKarat, but a review of the shop he sent the watch to. But it was EcoKarat that told me they would do the work. And it was EcoKarat that told me they needed to hold onto the watch for a few more days to make sure it was "running perfectly". His words, "perfectly". And it was also EcoKarat that told me the watch was ready. Unfortunately, when I picked it up and brought the watch home is was no longer 60 seconds slow, but about 50 seconds fast. The TLDR at this point is as far as functionality goes, for several reasons I wouldn't recommend taking your watch there. But if you're looking for a little more detail, or maybe you've bought a mechanical watch and you're wondering how to tell who to trust, let's go over some of the red flags I should have noticed while this was going on. 1. Ask if the work is done in house. If they send it to a 3rd party, you're probably paying extra for the process (the middleman). What's more, if anything unexpected comes up, they only know what the 3rd party told them. They won't be able to answer any questions the way the person who did the actual work could. You're also usually taking on a day each way sending the watch to the 3rd party. 2. Magnets are bad for mechanical watches, and we live in a world of magnets. Your computer, phone, microwave, even parts of your car...lots of magnets! If your watch is close to a magnet frequently or for extended periods of time, it can become magnetized and run slow or fast, or even fast one minute and slow the next. Luckily, demagnetizing a watch is simple and easy if you have a demagnetizer. The process takes about 5 minutes, so if someone tells you they need a few days, something's not right. Either the problem is not magnetization, in which case you want to start asking how much the work is going to cost, or someone in the process doesn't know what they're doing. 3. Mechanical watches have a "movement" which is basically the motor of the watch, and it winds from the movement of your arm. Mid-level watches ($1,000-$3,000) promise somewhere between +/- 5 to 15 seconds per day for their movement. Nothing you can wear on your wrist keeps perfect time. Even quartz watches lose or gain a little time. So, if someone tells you your watch is running perfectly, you might want to ask them to explain what "perfectly" means. On the other hand, if someone tells you your watch is performing within its capabilities, but it's well outside the stated accuracy range of the movement, you might want to take your business somewhere else. 4. Checking how a watch is running is typically done with something called a time grapher. You clamp the watch down on a sensor pad and it "listens" to the watch like a stethoscope listens to your heart. Almost immediately a panel tells you how fast or slow the watch is running, the "rate", the "amplitude" (degrees of rotation of the balance wheel), and something called the "Beat Error", which is often described as the difference between the "tick" and the "tock". Getting a reading is almost instant, and time graphs aren't expensive. Watch repairers have them so they aren't just letting the watch go ticking away and comparing it every few hours to another timekeeper like the one on your phone. That takes a lot of time. So, if someone is telling you they need more time to make sure the watch is functioning right, either they are very busy, or possibly they just don't have the tools you'd expect them to have. To be fair, it could be that the watch repairer is "Adjusting" your watch. That can take some time, and you can Google that to understand what a tedious process it is. But even so, they should be explaining that to you if you just thought it was getting demagnetized, and that's definitely not what happened with my watch. Thanks for taking the time to read this. Automatic watches can be fun, but they need some love. Hopefully this can help you identify people you can trust.