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    Marcel Orthodontics

    4.3 (56 reviews)
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    Services - Marcel Orthodontics

    Orthodontics

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    A bit belated.... but these were the Halloween decorations from last month
    Cindy D.

    I've seen Marcel Orthodontics balloons all over the Livermore Farmer's Market for years but prior to 2019 have not had the pleasure of working with them. Dr. Marcel's office is known for being reputable and a well-run practice and I couldn't agree more. My 8 year old just had his braces put on this past October and while we've already had 2 incidents with the bands and spring/wire, they are quick to squeeze us in for repairs. Today my autistic teen got his braces off and I was genuinely touched by how compassionate and kindly Dr. Marcel and his staff treated my son. They are truly a remarkable group of people (as evidenced by all the charity work Marcel Orthodontics does for the Livermore & Pleasanton communities) and so great with special needs patients. Additionally, they gave my son a goodbye gift: a balloon along with some popcorn & candy for finishing up his treatment. As for his office, my kids love coming here. It's a very inviting environment and nicely decorated for some of the holidays. Like with many other offices, complimentary WiFi, coffee/snacks/cookies and charging stations are available. They even have two massage chairs in the waiting area! As for costs and billing, I find that they are comparable with other orthodontists in the area. Prior to this practice, we had worked with other doctors so I can safely say their price is reasonable. Highly recommend Dr. Marcel and his team!

    My kids love to come and play games
    Elise S.

    We have been seeing Dr. Marcel and his staff for almost 3 years now but treatment during the last year and a half. It was refreshing to be seen and have a consult without being charged at the end. We did this several times until Dr. Marcel felt my son was ready to start with treatment. Even then, my son didn't declare he was ready so he decided to have us wait 6 more months. At that time, my son was very ready to do something and it's been a great success so far. Everyone at this office is so friendly and helpful from financial issues to scheduling to adjusting treatment/schedule to the attitude of your child. It helps that there are 2 massage chairs for the grown ups, video gaming for the kids, and coffee in the waiting area as well. Their holiday decorations are worth a trip in. As a family with financial challenges, the office and Dr. Marcel worked closely with our family and we receive the same treatment as anyone else. So thankful for the equal treatment as this hasn't been the case in other dental offices. My son was a good candidate for Invisalines. I was skeptical to start treatment at age 8 when this is the kid that can't find a matching sock in the morning or a permission slip in his backpack. The Marcel office has incentives and they work. It's really helped my son become more independent to the point he now reminds me at age 10 that it's time to switch out the Invisiline down to the day and hour I had braces as a kid and remember the appointments and time I had to wear them with a hideous headgear that covered my entire head. This is so much better and results are much faster. We try to arrive early so the kids can enjoy game time, mommy gets a massage and I wasn't quick enough to get cookie pics before they ate the whole thing, but think Otis Spunkermyer right out of the oven.. We love it here and have nothing negative on any front to say.

    New braces!
    Christina C.

    We were greeted by an offer of a free slushy walking up, then the office was full of colorful seasonal decorations that were so cheerful! The receptionists were smiling and friendly and they immediately got us going in the right direction! I got to wait in a massage chair and sip coffee! My daughter got braces put on and along the way, she was asked her comfort level and the steps were explained to her clearly. Marcel "gets" kids and teens and does a premium job of serving them! They also are considerate of time and make waiting enjoyable. They explain everything and are very patient and friendly.

    Really nice care package when I arrived home from surgery

    I have been going to Dr. Marcel and his awesome staff for the last 9 months or so. Coming from someone who has had braces before, I am very relieved with how it's been so far because I wasn't initially looking forward to it. Everyone there has been really helpful and thorough through my journey of orthognathic surgery. They even hand delivered a care package to my doorstep the day I got home from surgery! They go above and beyond and you actually look forward to seeing them. That is what makes them so great at what they do.

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    6 months ago

    Dr. Marcel and the team are really kind. I got my braces done here and they did an amazing job.

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    7 months ago

    Very good place for orthodontist treatment! My son has braces and it is working well for him.

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    5 years ago

    Marcel is a great place to be a patient at. i enjoy going every-time and seeing the staff. it's a friendly environment.

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    8 years ago

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    7 years ago

    Thank you all so much. We appreciate marcel Orthodontics . The staff and everyone else are so nice . You guys are doing a great job.

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    Page 1 of 2

    Ask the Community - Marcel Orthodontics

    Review Highlights - Marcel Orthodontics

    He figured out a treatment plan that I'm very excited for and I'll actually be starting it this year.

    Mentioned in 5 reviews

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    Livermore Smiles Dentistry and Orthodontics - Welcome to Livermore Smiles Dentistry & Orthodontics!

    Livermore Smiles Dentistry and Orthodontics

    3.4(238 reviews)
    1.9 mi

    T he profesionalism and wisdom of D r. B and her assistant has been wonderful. Their kindness and…read moregentle ways are so appreciated. All the front desk ladies are always welcoming and just seem like joyful people. My husband and I appreciate all of them. Thank you for making dental work tolerable. Gail and Scott Geenen

    My daughter was seen February 2024 and was immediately told she needed braces. Xrays were taken…read moreand she had rubber band spacers placed all at the initial consult. We returned a few days later only to find that the provider had placed the spacer on the WRONG SIDE of her mouth. Needless to say, we were not pleased that she had to go through several days of discomfort for nothing. We immediately decided that we would get care elsewhere. The office told us there would be no NO CHARGES for her care. They "pretended" to be sorry for their mistake. Although I was still upset about the mistake, I felt the solution was adequate. For all my other dental visits, my insurance was billed within a few days and I have never waited more than 2 weeks after a dental visit to get a dental claim fully processed. In this case, the office submitted a claim 6 months after the visit and the insurance paid the office over $400 for "consultation" and xrays. I find it shady that the claim was submitted so many months after the visit. It makes me feel like they waited until we forgot about them. My fault I didn't notice this at the time because we had moved on to a different orthodontist (Dr. Schlicher--who is amazing and didn't even feel my daughter needed to have braces right away and has just been monitoring her for the past 2 years WITHOUT CHARGING US OR OUR INSURANCRE COMPANY! Six stars for him) I was recently looking over dental claims and noticed the 2024 ortho charge. I have $3000 lifetime ortho coverage so this office basically took over 10% of that amount for hurting my child. I called the office to discuss this and the basic answer I got was just to dispute the charges with the insurance company. The person I spoke said "of course we would charge for the xrays". REALLY???? You make a mistake that hurts a child and then wait 6 months and charge for xrays that we will never be able to use? And she then says "oh, we can send you a copy of the xray". Thanks lady...I really need xrays that are two years old because my daughter's mouth has not changed for the past 2 years! When I asked her why the claim was submitted 6 months after the visit, she immediately blamed the insurance company. There have been numerous dental claims submitted for every member of my family and yet this is the only incidence of this type of delay. It's been a long time since I've been this upset. Do not go to this place. They just rush to slap braces on everyone. Did I mention Dr. Schlicher has just been monitoring my daughter FOR NO CHARGE since 2024 and he sees her twice a year. Digest that! I only wish there was an option for ZERO STARS!!!!!

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    Image Orthodontics

    Image Orthodontics

    4.3(11 reviews)
    1.3 mi

    My 5 years daughter had an appointment at Image Orthodontics and she had a great experience. She…read morehas dental anxiety and always having trouble with dental checkup including x-ray and even checking her teeth without any dental tool. This time she felt more comfortable at dental office, special thanks to all staffs who were taking her x-rays and Dr. Cheung. Dr. Cheung was so patient and made the dental checkup fun for her. I am so grateful. Cindy who is working at front desk answered all my questions before scheduling the appointment and she was very helpful.

    This review isn't short, but can prepare you and even save you some money. It's been a tumultuous…read morejourney with Image Orthodontists (Kali Smile Kids). The experience was marked with dishonesty and unprofessionalism - and awful results if I didn't fight for my re-treatment. Fortunately, my results are positive but only because I had to stand up for myself for refinements that Dr. Bailey did not correct from overzealous IPR treatment, of which she and her office team gaslit me to no end, when I sought to correct the gaps I could see in the mirror and feel during flossing. What set the tone was when Amy conducted my consult. I vividly and purposefully asked her the reason why she wanted my insurance card. Per her words, it would be used to validate treatment and not to charge me for anything during her sales pitch. 2 months later, my insurance sends me the billing notification. The deceitful communication was not appreciated. What further set the tone was a comically mean receptionist at their Livermore office, but after office consolidation to Pleasanton, she no longer works there fortunately. A receptionist really sets the tone for business. Forewarning on the archaic billing. I've seen complaints about it here. It is off-site. Statements aren't automated. I had the deep displeasure of speaking with Lupe to explain the consult charge, later having to escalate from ignored ledger emails which was later managed with Connie. My six months of treatment turned into one year when I realized that the IPR (an orthodontic treatment performed to shave spacing between your teeth) had left me with a daily sense of regret as one of my teeth literally look like it's been chipped. Note that I did have braces before. My naturally rounded incisor was carved with edges.. Furthermore, I'd been left with gaps in between my teeth I could feel prominently when flossing that I did not have before. My Invisalign set did not close them as they should have. When my mouth was dry, I could see visible spacing and was perturbed. This is a cause of concern as I age and these spaces would likely become more prominent... When I made an appointment months later in the hope of closing the spacing, a scene out of a movie played out that I hope no patient EVER experiences. I had to muster all of the bravery to stand up against the gaslighting and dismissing of my concern. A gaggle of 3 women, Dr. Bailey, mean-mugging office manager (she wouldn't introduce herself, just stood there with a frown down to her neck), and some other employee argued against my valid concern that I mustered up the bravery to address after thousands spent. . Later, Dr. Bailey finally acknowledged and ordered more refinements. The denial, gaslighting, the mean-mugging of 3 women of the orthodontic cartel were just dreadful. After refinements, the gaps are now fully closed in. And now I can happily never return. It can be difficult to fully bring up these things as a patient and so having staff not condescendingly comment on such concerns they have no business having an opinion about (Amy) would be appreciated. As a thank you for the experience, allow me to save any current and potential patients $600 with this advice: Kali Smiles/Image Ortho will quote $800 for a lifetime retainer. I hope you keep this cost in mind if they move locations again, if you move, or they don't stay in business. Go to sportingsmiles.com. they'll send you a kit to send you do a teeth impression for $200 retainers.

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    Dr. Yan Kalika, DMD, MS, Founder of Image Orthodontics

    Marcel Orthodontics - orthodontists - Updated May 2026

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