My 5 years daughter had an appointment at Image Orthodontics and she had a great experience. She has dental anxiety and always having trouble with dental checkup including x-ray and even checking her teeth without any dental tool. This time she felt more comfortable at dental office, special thanks to all staffs who were taking her x-rays and Dr. Cheung. Dr. Cheung was so patient and made the dental checkup fun for her. I am so grateful. Cindy who is working at front desk answered all my questions before scheduling the appointment and she was very helpful. read more

This review isn't short, but can prepare you and even save you some money. It's been a tumultuous journey with Image Orthodontists (Kali Smile Kids). The experience was marked with dishonesty and unprofessionalism - and awful results if I didn't fight for my re-treatment. Fortunately, my results are positive but only because I had to stand up for myself for refinements that Dr. Bailey did not correct from overzealous IPR treatment, of which she and her office team gaslit me to no end, when I sought to correct the gaps I could see in the mirror and feel during flossing. What set the tone was when Amy conducted my consult. I vividly and purposefully asked her the reason why she wanted my insurance card. Per her words, it would be used to validate treatment and not to charge me for anything during her sales pitch. 2 months later, my insurance sends me the billing notification. The deceitful communication was not appreciated. What further set the tone was a comically mean receptionist at their Livermore office, but after office consolidation to Pleasanton, she no longer works there fortunately. A receptionist really sets the tone for business. Forewarning on the archaic billing. I've seen complaints about it here. It is off-site. Statements aren't automated. I had the deep displeasure of speaking with Lupe to explain the consult charge, later having to escalate from ignored ledger emails which was later managed with Connie. My six months of treatment turned into one year when I realized that the IPR (an orthodontic treatment performed to shave spacing between your teeth) had left me with a daily sense of regret as one of my teeth literally look like it's been chipped. Note that I did have braces before. My naturally rounded incisor was carved with edges.. Furthermore, I'd been left with gaps in between my teeth I could feel prominently when flossing that I did not have before. My Invisalign set did not close them as they should have. When my mouth was dry, I could see visible spacing and was perturbed. This is a cause of concern as I age and these spaces would likely become more prominent... When I made an appointment months later in the hope of closing the spacing, a scene out of a movie played out that I hope no patient EVER experiences. I had to muster all of the bravery to stand up against the gaslighting and dismissing of my concern. A gaggle of 3 women, Dr. Bailey, mean-mugging office manager (she wouldn't introduce herself, just stood there with a frown down to her neck), and some other employee argued against my valid concern that I mustered up the bravery to address after thousands spent. . Later, Dr. Bailey finally acknowledged and ordered more refinements. The denial, gaslighting, the mean-mugging of 3 women of the orthodontic cartel were just dreadful. After refinements, the gaps are now fully closed in. And now I can happily never return. It can be difficult to fully bring up these things as a patient and so having staff not condescendingly comment on such concerns they have no business having an opinion about (Amy) would be appreciated. As a thank you for the experience, allow me to save any current and potential patients $600 with this advice: Kali Smiles/Image Ortho will quote $800 for a lifetime retainer. I hope you keep this cost in mind if they move locations again, if you move, or they don't stay in business. Go to sportingsmiles.com. they'll send you a kit to send you do a teeth impression for $200 retainers. read more

Yesterday I got my braces off after 3 very long years. It was definitely worth all the pain and waiting. It started with getting my teeth healthy enough to start my treatment. With root canals, fillings and even teeth extractions. September 2021 is when I first had the braces put on and also wore an expander for the first two months. In the middle of it all my orthodontist that started my treatment up and sold his practice without even giving his patients a heads up and I really thought things were going to take a turn for the worst. I put my trust in a different orthodontist who was there with me every step of the way to get my teeth right. And she kept her word. Thank you Image Orthodontics for my new smile. It's definitely going to boost my confidence and make me want to smile everywhere I go read more

Image Orthodontics - Orthodontists Near Me - Pleasanton, California

Image Orthodontics is transparent with services, clear on pricing and most of all, very friendly. Zhane was wonderful with accommodating us and working with us to make sure we understood everything. Dr. Melissa and her assistants work very well with our kids. read more

I just wanna first state how amazing this team was in an emergency moment!! My daughter had broken her bottom teeth from school and they were able to squeeze me in last minute. They did a phenomenal job on fixing them as I was almost hopeless finding nobody to take us in and they had wonderful customer service. All of the staff were sweet and really were among my youngest son comfortable and as well as reassuring my daughter she was going to be taken care of and to not worry. They made this whole experience one I can't forget in a really great way. I felt they did a really great job on her dental work and made her look as good as new! I can't tell you how much I appreciate them! Thank you all you made my horrible day into a better one knowing my little girl was going to be okay and make her feel good to smile again! Great work! read more

Pathetic billing department. Billing me and slapping late fee charges without any logic. Left them multiple voicemails but haven't returned my calls. Have even emailed the finance lady over there and they have not returned my emails. All they do is send bills with tons of late fee. What a disaster of a service. Stay away. read more

We have had a wonderful experience with my daughter and her second phase of braces. Dr. Bailey and her staff have been incredibly knowledgeable, caring, and on top of all of our orthodontic questions and concerns. Very happy with the quality of service and expertise. We look forward to bringing our younger daughter in the near future when it is her turn for braces. read more

Had a wonderful experience at the newly opened Kali Smiles Kids in Livermore. Rachel and Dr. Chung were so kind and attentive to my almost 3 year old. They made the experience (which I was dreading) fun and entertaining. I will be bringing my youngest to them as well. read more

I had a great experience here at Image Orthodontics, which transferred from Wild Smiles near the end of my treatment. There were a few hiccups, but Cindy at the front desk and Dr. Bailey were excellent and making things right and doing a fantastic job getting my treatment completed. My teeth look perfect now. Everyone here is so nice, the visits are always pleasant. I recommend these fine folks for your orthodontics. read more

My experience so far has been great! Eloisa was very professional and explained everything to me for my aligners. She was very friendly. Dr. Bailey is a great doctor and very friendly as well. I have anxiety when it comes to the dentist but I felt very comfortable here. read more

Best experience over here! Shawndrea greeted me and acknowledged me right away to let me know she'll be right with me after taking care of her current patient. Dr. Bailey was very nice, super friendly and helped me find the best option for me. After being sat, Michelle, was there to walk me through everything she was doing before she did it, continued to check on me to make sure I was comfortable and gave me a kit with everything I needed to make sure I had everything I needed to take care of my braces! I highly recommend coming here. read more