What a great experience, everything was explained into detail and went off without a hitch. I was…read morekind of nervous about getting the Invisalign put on but Ashley was super informative and really helped me out. She broke all the details down and answered all my questions. Thank you to the whole MO team and especially Ashley. -Ken

The staff are so friendly and kind and caring. They really take the time to make sure the kids…read moreunderstand what is happening and what they need to do for their scans. I really love this place!

We saw Dr. Schlicher today and he is a super professional, honest and smart orthodontist. You can…read moretell he knows what he is doing and is patient and great with the kids. Highly recommend him and trust his opinion.

Dr. Schlicher is fantastic, he has a really wonderful way of talking with kids and making them…read morecomfortable. He is very authentic and kind, and we couldn't trust him more.

My family went in for a consultation and felt extremely uncomfortable because of the sheer pressure…read moreto get major surgeries that other orthodontists didn't recommend. Feels exploitative. Dr. Kapus will make a consultation 2 hours long because he keeps repeating the same information over and over. I really wanted to give the benefit of the doubt here, but his tone is pretty condescending... Interior is aggressively jungle-themed, seems to be in an attempt to be kid-friendly. The only thing "wild" about Wild Smiles is this follow-up letter sent to us months later, trying to coerce us to get corrective procedures. WHO TF OKAYED THIS?? LMAO. This is TRULY wild. Why y'all preying on people's insecurities and reinforcing toxic conventional beauty standards under the guise of being brutally honest? What kind of medical professional does that LOL

When dr Kapus owned it it was great. The company he sold it to sucks. The new orthodontist is only…read moreavailable two days a week. The scheduling also sucks. They call to reschedule then when I show up at the reschedule time, they scold me for missing the previous appointment even when I still have the voice mail showing they rescheduled. For the first time ever, my child says her braces hurt and they nicked her gums. Avoid.

T he profesionalism and wisdom of D r. B and her assistant has been wonderful. Their kindness and…read moregentle ways are so appreciated. All the front desk ladies are always welcoming and just seem like joyful people. My husband and I appreciate all of them. Thank you for making dental work tolerable. Gail and Scott Geenen

My daughter was seen February 2024 and was immediately told she needed braces. Xrays were taken…read moreand she had rubber band spacers placed all at the initial consult. We returned a few days later only to find that the provider had placed the spacer on the WRONG SIDE of her mouth. Needless to say, we were not pleased that she had to go through several days of discomfort for nothing. We immediately decided that we would get care elsewhere. The office told us there would be no NO CHARGES for her care. They "pretended" to be sorry for their mistake. Although I was still upset about the mistake, I felt the solution was adequate. For all my other dental visits, my insurance was billed within a few days and I have never waited more than 2 weeks after a dental visit to get a dental claim fully processed. In this case, the office submitted a claim 6 months after the visit and the insurance paid the office over $400 for "consultation" and xrays. I find it shady that the claim was submitted so many months after the visit. It makes me feel like they waited until we forgot about them. My fault I didn't notice this at the time because we had moved on to a different orthodontist (Dr. Schlicher--who is amazing and didn't even feel my daughter needed to have braces right away and has just been monitoring her for the past 2 years WITHOUT CHARGING US OR OUR INSURANCRE COMPANY! Six stars for him) I was recently looking over dental claims and noticed the 2024 ortho charge. I have $3000 lifetime ortho coverage so this office basically took over 10% of that amount for hurting my child. I called the office to discuss this and the basic answer I got was just to dispute the charges with the insurance company. The person I spoke said "of course we would charge for the xrays". REALLY???? You make a mistake that hurts a child and then wait 6 months and charge for xrays that we will never be able to use? And she then says "oh, we can send you a copy of the xray". Thanks lady...I really need xrays that are two years old because my daughter's mouth has not changed for the past 2 years! When I asked her why the claim was submitted 6 months after the visit, she immediately blamed the insurance company. There have been numerous dental claims submitted for every member of my family and yet this is the only incidence of this type of delay. It's been a long time since I've been this upset. Do not go to this place. They just rush to slap braces on everyone. Did I mention Dr. Schlicher has just been monitoring my daughter FOR NO CHARGE since 2024 and he sees her twice a year. Digest that! I only wish there was an option for ZERO STARS!!!!!

My son started ortho treatment with an expander and then Invisalign a few years ago- Dr. Baird and…read moreteam provided great service with thorough support, adjusted care accordingly, and process was smooth! Staff is always helpful and appointments were easy to schedule, especially with school and activities. My son's teeth look great! My daughter is now starting a similar treatment plan. Expander has loosened twice but team was able to see her the same day or next day to fix the issue. Our family trusts Dr Baird and her amazing team, they provide exceptional high quality orthodontic care!

Everything is just perfect. Dr Baird and her team are wonderful, the office is spacious and…read more luminous, overall excellent experience! Thank you!!!

Dr. Le has been our family dentist for over 15 years and I highly recommend him. He is extremely…read moresensitive to his patient's pain. Although SOME discomfort is unavoidable, he is remarkably gifted at making us as comfortable as possible. He is also good with children. Both our girls had their orthodontic treatment done here. Staff is very friendly, nice and professional. Cindy and Jessica always greet us with a smile. We miss Maria too. I got to know them well over the years. We moved out of town since we started going to this Dental office, and I tried going to a couple of places near home............but nothing comes close to the care and professionalism of these staff. So, guess what? We're still here!!! They are open on Saturdays.........what more can you ask for? =)

My experience was perfect during Covid restrictions. I was the only one in the waiting room, and…read moredental room. I saw the next incoming patient go in after I was in the parking lot. I felt very safe with providers wearing plastic shields.

My 5 years daughter had an appointment at Image Orthodontics and she had a great experience. She…read morehas dental anxiety and always having trouble with dental checkup including x-ray and even checking her teeth without any dental tool. This time she felt more comfortable at dental office, special thanks to all staffs who were taking her x-rays and Dr. Cheung. Dr. Cheung was so patient and made the dental checkup fun for her. I am so grateful. Cindy who is working at front desk answered all my questions before scheduling the appointment and she was very helpful.

This review isn't short, but can prepare you and even save you some money. It's been a tumultuous…read morejourney with Image Orthodontists (Kali Smile Kids). The experience was marked with dishonesty and unprofessionalism - and awful results if I didn't fight for my re-treatment. Fortunately, my results are positive but only because I had to stand up for myself for refinements that Dr. Bailey did not correct from overzealous IPR treatment, of which she and her office team gaslit me to no end, when I sought to correct the gaps I could see in the mirror and feel during flossing. What set the tone was when Amy conducted my consult. I vividly and purposefully asked her the reason why she wanted my insurance card. Per her words, it would be used to validate treatment and not to charge me for anything during her sales pitch. 2 months later, my insurance sends me the billing notification. The deceitful communication was not appreciated. What further set the tone was a comically mean receptionist at their Livermore office, but after office consolidation to Pleasanton, she no longer works there fortunately. A receptionist really sets the tone for business. Forewarning on the archaic billing. I've seen complaints about it here. It is off-site. Statements aren't automated. I had the deep displeasure of speaking with Lupe to explain the consult charge, later having to escalate from ignored ledger emails which was later managed with Connie. My six months of treatment turned into one year when I realized that the IPR (an orthodontic treatment performed to shave spacing between your teeth) had left me with a daily sense of regret as one of my teeth literally look like it's been chipped. Note that I did have braces before. My naturally rounded incisor was carved with edges.. Furthermore, I'd been left with gaps in between my teeth I could feel prominently when flossing that I did not have before. My Invisalign set did not close them as they should have. When my mouth was dry, I could see visible spacing and was perturbed. This is a cause of concern as I age and these spaces would likely become more prominent... When I made an appointment months later in the hope of closing the spacing, a scene out of a movie played out that I hope no patient EVER experiences. I had to muster all of the bravery to stand up against the gaslighting and dismissing of my concern. A gaggle of 3 women, Dr. Bailey, mean-mugging office manager (she wouldn't introduce herself, just stood there with a frown down to her neck), and some other employee argued against my valid concern that I mustered up the bravery to address after thousands spent. . Later, Dr. Bailey finally acknowledged and ordered more refinements. The denial, gaslighting, the mean-mugging of 3 women of the orthodontic cartel were just dreadful. After refinements, the gaps are now fully closed in. And now I can happily never return. It can be difficult to fully bring up these things as a patient and so having staff not condescendingly comment on such concerns they have no business having an opinion about (Amy) would be appreciated. As a thank you for the experience, allow me to save any current and potential patients $600 with this advice: Kali Smiles/Image Ortho will quote $800 for a lifetime retainer. I hope you keep this cost in mind if they move locations again, if you move, or they don't stay in business. Go to sportingsmiles.com. they'll send you a kit to send you do a teeth impression for $200 retainers.

This place uses bad practices to ensure they charge for extras like laughing gas (as much as $200+…read moreextra), for simple procedures like fillings. They use deceptive practices like asking the child in the medical office if they would like to use laughing gas and never tell the parents that such an expensive optional service is being added to the procedure. I will not recommend this place, unless the parent is very careful and asks for each and every detail of all the costs. Taking my child elsewhere as even after giving clear instructions to not use laughing gas, they still asked the child in the room and just charged me later. I wish I could give negative stars, however that is not an option.

Quality is not good and they are not professional please don't bring your children here.read more

I called them to get a ball park figure of implant cost.The lady said price is vary between 1000…read moreto 5000 and Dr will tel you when visit you. I made appointment and went there. Front desk lady was not very welcome. I filled out the forms were about my information but there was an agreement including 3 pages both side full with small font, they asked me to sign them too. I told them I'm here for consulting and getting price for 5 implant I wanna plant . Still I am not sure if I'll do anything here, before been checked by Dr and getting the plan and price . I'll sign agreement when I am back to get your treatment . She didn't accept and said I have to sign if I wanna meet Dr. I asked her if I can have a copy of them when I signed . She said : "NO" (exactly like this: a big fat NO) I decided to not going further and got out of office however I've been driven to Livermore and wasted my time .

I've had very positive experiences at this dentist office. They are especially knowledgable about…read moreInvisalign - I've been a patient for 3 years. They're also open on most Saturdays, which is great!

I had some pain under an old crown and saw Dr. Ryan…read more He did a great job keeping me numb - I didn't feel a thing! And answered a ton of my questions along the way. Highly recommend L&S for all dentistry needs!

The team is always very kind and helpful. It's very much a patient-centered office and all the…read morehygienists and doctors make sure to put your comfort first while making sure you get the treatment/teeth maintenance you need. For reference, I've had fillings and regular cleanings done. I do believe they have a wide variety of services available.