I was trying to shop policies and it seems like they're not interested in FAIR plans with DIC…read morewrappers. Once they found out I wasn't going to be covered by any admitted carriers they ghosted me and stopped responding to my emails.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

We met with Stephen and he was prompt with his replies, knowledgable and nice! Unfortunately, few…read moredays after the meeting, he told us that they can't help us. I highly respect that. I prefer a vendor saying "no" than do a bad job. So, if they decide to help you, most probably they can do a good job :):):)

Susie G. has been fantastic in not only selling us policies but truly managing our 'insurance…read morelife'. We have numerous insurance policies and various life changes such as moving between states and Susie has persevered through all of this actively and proactively keeping things up to date and lots of back and forth with underwriting. Susie has successfully advocated for us with carriers when needed.

I have been coming here for a while now, and let me tell you when I mean I will never leave AAA…read more Their service and customer support is always on point. In terms of value, you get what you paid for and AAA always delivers. On that note, Aaliah is one of not the best employees I have had the pleasure of meeting and her attention to detail and service has been nothing short of exceptional. Aaliah is amazing and I can assure you'll have a pleasant experience if you need her assistance.

Jovani and Theresa are absolutely the best. On my most recent visit in early August 2026, Theresa…read morehandled my DMV renewal swiftly and efficiently, and Jovani's diligence saved me $500 on my insurance premium. They've assisted me many times over the years and have always treated me with genuine friendliness. Kudos to them for consistently delivering excellent customer service!

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

Alejandra and Andy at Fusion Insurance Agency in Livermore, CA have jumped through hoops for us…read moremore than once. We have been with that office for 30 years. 3 decades of continued policy satisfaction. Recently this year I sold 2 cars and bought 2 new cars and that went smoothly. Allstate pricing is fair reasonable and auto-payment gives us a sense of policy security. Last year ... OMG ... homeowners policy was on the chopping block because we live in Very High Fire Hazard Severity Zone in Calaveras County. Alejandra and Andy went to work on our behalf to aquire California Fair Plan dwelling fire insurance. It took nearly 6 months to work out details and in the end premium was about $800 annual increase. We heard stories of $5000 increases and more. Fusion Agency realizes the value of loyal customers and will work extra hard to retain commited policyholders. Jumping from insurance to insurance you loose grandfather customer loyalty and pay higher premiums. Stick with Fusion Insurance ... it pays in the long run.

Great group. Very helpful! They are always there when I have questions and need answers.read more

Darlene was great, very helpful and responsive. We bought our first home and had to look into…read moreinsurance. I called around to a couple places and received no call back. Darlene answered immediately and got a quote to us very quickly. From there we made some tweaks to how we wanted our policy and now we are fully insured with Farmer's. I look forward to working with her more in the future.

Darlene has been a amazing agent for my family! She has always been there when we've needed her and…read morechecks in on us annually to make sure our needs are taken care of. As an added bonus she has provided me with classroom supplies each and every year($100). This truly helps me as a classroom teacher with my very limited school budget.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

Best customer service I have ever had and in today's world that is saying a lot…read more I have been with this company for almost 10 years. John always gets me the best price for my cars. He is such a good guy. a company you can put your trust in!

I had gotten off work and i had to have my insurance payed by the next day and im a cash and carry…read moreguy and John said no problem ill take care of it .So I put my payment the mail slot .Any other insurance place would have made me go get a prepayed credit card and i would have gotten a late charge on top of it all .John at Express Auto Insurance in Pleasant Hill is the place to get your insurance.Thank You again John!!!!

Paul has been my agent for years now, this review is long overdue. While he has always provided…read moreexcellent service I was especially impressed by his attention with my most recent claim. I was rear-ended on the freeway and despite it being Saturday evening Paul took my call and was immediately a calming presence. He went above and beyond to get the ball rolling. Unfortunately my car was a total loss but when I reached out to Paul for a quote his wife Helen responded almost immediately with multiple scenarios. It's reassuring to have such personable and professional agents serving my auto, home, and life insurance. Thank you Paul and Helen!

Paul is probably one of the hardest working agent's I've ever gone through. He actively gets back…read moreto me whenever I have questions regarding my Car insurance as well as my upcoming Home Owners insurance! Over the years I've been with Geico, USAA, and AAA. All of whom gave me decent quotes but never explained what could be covered and I was generally on my own. Paul gets to explaining and helps me understand what I am covered with, what my deductible is for and how my premium payments are calculated. I've even recommended him to some friends, not just for business but for complications with their own insurance and in one instance, a friend that just flat out had a gap in insurance where he wasn't covered. Luckily my friend got the issue resolved without much money coming out of his pocket and got plenty of help from his insurance company mostly thanks to Paul's advice! Thank you for all your help Paul! Keep up the great work!

Was a breath of fresh air, very knowledgeable, and very receptive to my questions. Every thing went…read moresmooth and left office feeling I had a good and personable agent to work with.

Chelsea was great to work with. My previous insurer wanted to increase my homeowners premium by…read moreover 60% this year so I started looking around. Chelsea was amicable and responsive to my initial inquiries and I had a good quote for home, autos, and umbrella policies. It was a quick process in the nearby office to finalize the policies. Now my adult son is moving away and she's been responsive again with insurance options as he takes his car with him.