I have been a customer since 2018 been through several cars throughout the years and I'm there pretty much daily. I have never seen, nor was I told that if your car is 10 years or older that they would not Consider damage repair. If it was done at the car wash, and so that's what's happened. I my rear view mirror shell had come off, and the young man that was managing told me that he would make a report and it's obvious. That it was their fault that it was damaged in the car wash and I've been denied my claim because it's 13 years old and so I believe that if I'm good enough to pay $40 a month for the services, then my car should be good enough to be repaired whenever it's damaged in your facility.. My car may be 13 years old. It is a beautiful car has been very well maintaining maintenance. And I've had no problems with it, mechanically or cosmetically, and so the young man was correct. When he said obviously we are at fault. So I wish that someone would take the initiative to reach out to me at least because all I've been able to talk to is foreigners that in the claims department absolutely refused to do anything further. That is the final decision, and that is it. And that's exactly what he was told to me yesterday. And i'm not happy with it very disappointed because I have been a loyal customer. read more

The best deal at Marc-1 is to get a monthly membership. We have one, and it works out well. Far less than the cost of just a couple washes. There are two locations that are pretty close to me, and this is my preferred location. I usually spend a fair amount of time in the prewash area; the wash is great, but it's not a miracle worker. Every once in a while, the wash either doesn't do a great job, or it leaves something out like the wax, but when it happens, the staff is really good about letting you go through again. read more

Marc-1 Car Wash - Car Wash Near Me - Alabaster, Alabama

I have a monthly subscription to get unlimited car washes and vacuums. It is convenient that there are several of the same car washes around me that I can use. This is just a location. I happen to go to because it's on the way to a store that I like to shop at. The attendance are always, really friendly and nice and are able to guide me in the correct spot to get my car into the car wash. I would probably try to avoid Saturday mornings because it's usually pretty busy and it's hard to get a spot to vacuum the inside of your car. I pay $20 a month or so and to me it's worth it. Cause usually every time you give you out a car wash it's about at least $10. read more

Wash damaged my car obviously, and they refused to do what was right. If its over a certain amount responsible or not they dont care they hid behind lawyer even when obviously at fault. read more

Terrible car wash, my car was not clean after paying $17 for a car wash. Also they do not take cash anymore which may not be so bad but just not right. Employees only seemed interested in you purchasing a package deal , not friendly at all. Other car washes in area are better, cheaper and much nicer employees. Not going back again. read more

Giving them a star for being quick but this is not a very good car wash. A bird pooped on my car this morning and this wash didn't even get it off, soap and smudges and weird black marks on my car now. Definitely not worth the price at all. read more

This car was is horrible. I paid $15 for a single wash which is absolutely ridiculous. And my car came out absolutely no cleaner than when I went in. This car wash does not remove any bug guys or dirt from vehicles. The only good part of this place is the included vacuums and floor mat cleaners, which you do yourself. I would not recommend this place and I will not go back. WASTE OF MONEY! read more

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Super clean and the staff there are very helpful! Service is always fast and if you are having issues with the machine they are standing right there to help! I have nothing but good things to say about this carwash! read more

Great staff and service. Definitely worth the time and money. Always greeted by the workers, great customer service.

very good service. wonderful employees always willing to help!! Hours are perfect for anytime of the day!

This location is run extremely well. Professional staff. Always clean. They now just use a sticker they put next to your oil change sticker on your wind shield. Pull up and use one of their many bug wash stations. Pull right through now problem. If you were to have any issues though I think it would be handled quickly as they staff at every gate and turn there. I have the monthly subscription and use it every chance I get. I've even gone through while it was raining before.. read more

Little disappointed. I had gone to dump and had bunch of mud under the car, that's why I stopped for a wash. Well, it turns out they don't have under car wash which I find is pretty standard and I would expect for a 17$ car wash, so as long as the underside or your car isn't dirty, you are good read more

Cost for time you get to wash/vacuum is fantastic! We have a huge van that doesn't fit in any automated car wash. This was a fantastic deal and great service. *sprayed van off ourselves and vacuumed it out ourselves. read more

The dryers suck! What is the point of getting a car wash to have water spots a few hours later. Pretty disappointing.

Always great and friendly service. Car wash is always on point! I have the carwash membership and I love it!

I just want to know why, on the full wash plan, that roughly half the time the front roller for the windshield washing AND the front chamois roller at the end do not work. They spin, but half the time do not drop down to perform their function. Irritating, especially having a totally wet car where you have to get out and wipe it dry yourself. read more

No pre wash offered as I entered the tunnel. Rinse was insufficient as there was soap streaming down my vehicle when I exited. NO TOWELS to wipe down with except for a $5.00 towel from a vending machine. This is the only car wash I have ever seen with no towels. I will not return. read more

Damaged my wheels and won't take responsibility.Went to one of their newly acquired washes in Calara last month and the attendant did not appear to be watching too closely as she guided me into the wash. The trip through the wash was extremely rough and I noted some damage to the rims of my wheels on the driver's side when I existed the wash. Notified the manager and he took some pictures and said he would report it to main office and that they would be in touch within the week. One month later and after multiple phone calls I was told my claim was being denied because I could not prove that the damage was not present prior to the incident even though they had pictures of my car and the wheels in question which they routinely take on all cars entering their wash. Their pictures of my wheels were a little fuzzy and one could not see if there was or wasn't any previous damage. They just assume there was and case close. Not worth bothering with but it speaks to their character . Won't be going back! read more

Everyone who works there is great! Loved the team and the customer service. Had 4 cars with monthly plans and have never been disappointed. Best car washes in the area, though I like the location on 31 in Pelham a little better as it seems to clean better. Either way, I love Marc-1! Thanks read more

My service from the manger or GM was so disturbing here a 2 months ago that I left in tears. They having been charging the wrong card for our membership for months and it's embarrassing every time I visit to hold up the line. We have updated the card several times in person and over the phone. Wait on them to fix their issues and issue me a new card to scan. So this time was no different. The card didn't work. I explained to him the issues. The manager (a black young guy) told me that wouldn't give me car washes for free again bcus my card was declining bcus I don't have money to pay for the membership. Bcus I told him lady I spoke with prior had given a free month for the inconvenience last month. He offended me so bad I could have blown a gasket. He then offered to let me threw one last time. I declined. But I asked him to let me through so I can get out of the other's way. I parked to gather myself bcus I was to angry to drive. He approached my car and asked me to come inside to rectify the issue against my better judgment I did. I had to step around the counter and show him that he was looking at the wrong profile bcus apparently they had several from us changing memberships why not just update o e profile I dont know. I even pulled up our account to show him that money is there. Why would someone set up automatic draft for a $20 car wash and not have it. My partner set all of this up and she went by there after I left so she could see if she could fix it since it was linked to her debit card and he said he didn't have the encounter with me that I had described and that I was lying. What he didnt know is that she was on the phone with me the entire time. She cancelled our membership and refused to return. Today I had no choice but to go there and I was physically sick about giving this business my money knowing how they allow this "manager" to treat people. read more

The employees look miserable all the time and there's hardly ever any clean towels to dry you car with. The location in Pelham is maybe 1 star better on that issue and the employees are usually smiling. read more

One of the best washing locations ive ever attended! The staff is always friendly and quick to help! Had an awesome experience with Chris and Montez who is always so kind and smiling everytime I approach the car wash. Highly recommended place. Memberships are the best as well. read more