I'm only giving this two stars instead of one because other than this one experience, we generally do enjoy this store when we come in. We've bought from them multiple times for games for ourselves and family members. We have an entire bookshelf dedicated to different board games. We've visited this store frequently to try out new games to purchase.
My roommate and boyfriend and I visited this store on Memorial Day to see about purchasing a new game for the household. While we were trying out one of the games, we were harassed--and I don't use this word lightly--by one of the employees who was upset with us for playing one of the games on display rather than making a purchase. At first, he just seemed like a pushy salesman, but it eventually became more aggressive. He came over to the game and took the pieces away, keeping us from testing out the product, which--as you know--is a display product meant to be tested by customers. He kept chastising us, aggressively pushing us into making a purchase. I felt uncomfortable and suggested we leave. The employee was an older man with white hair.
If I wanted to simply walk into a store and buy games, I would go to Amazon, which I guess we'll be doing from now on if this is the way customers are treated for sampling product on display. It's always been a nice experience to test a game before purchasing it, but we were made to feel unwelcome in the store and won't be back.
I am not exaggerating when I say his mannerisms were very aggressive, and we had not been in the store very long at all. I think he may have assumed we were in there just to waste his time just because we looked younger (although we are aged 25-33). Regardless of our age or appearance, we should not have been treated with such disrespect, especially as customers who have been to this store often--which we even mentioned to this employee--and had spent money there before. He had no reason to think we were in there just to play, since we mentioned we had shopped there for ourselves and for gifts for others in the past. It was one of the absolute worst retail experiences I've ever had in my life. read more