I used to work at this Marble Slab location & there are several things I observed while there that makes the mere thought of going here as a customer revolting. The biggest thing is observing on more than one occasion candy or fruit such as strawberries being spilled all over the floor in the back while making ice cream, then the same said fruit being scooped up from the floor with bare hands & still mixed in with the ice cream; disgusting is an understatement.
During my employment the owners sister was a manager & would always show up late, hung over, & bragging about her partying the night before right in front of customers then turning around & reprimanding employees for being late with an excuse.
The managers do not do a good job of training new employees whatsoever so the service is never consistent nor is the ice cream preparation not to mention you NEVER know if what you're getting has been dropped on floor.
They do not provide a break room for their employees & yet reprimand employees for eating food from another establishment during THEIR measley 20-30 minute break in front of customers. They also do not bother to explain any of the rules of conduct & then reprimand an employee for not following said conduct that they were unaware of to begin with. For instance I received a warning for smoking a cigarette, during MY break (where an employee is allowed to use that time as they choose) in the designated SMOKING AREA, because I was wearing my Marble Slab shirt; no one informed me that I was not allowed to do so initially. Then the owners sister does the SAME thing numerous times & no repercussions whatsoever.
The owner is judgemental & rude, plain & simple, as well as just totally disorganized & does not seem to realize what's really going on at their business.
I had gotten quite sick with a cold & had a Doctors excuse but the manager called me in, so I ended up going in anyway. Since it is an ice cream shop they keep it quite cold in there & I had a horrible mix of a cold & sinus infection. I was moving around really fast serving customers & what not so I started to perspire. I'm one of those individuals that sweat very easily & more so when I'm sick. I kept coughing really badly as well, due to my illness & severe difference in my body temperature & temperature in shop. I tried my best to cough in my elbow so as to avoid coughing in same hands I was handling customers ice cream with. In addition while coughing I tried my best not to cough in the direction of the ice cream, all while pouring sweat & trying my best to keep it out of my eyes & from dripping off my face. The owner had watched me that day & called me back in her office. Instead of asking me how I was feeling being called in while sick with a Doctors excuse, she scolded me for being hot & sweaty & coughing all over the waffle cones. Perhaps you shouldn't force sick employees to come to work, which is just gross. Then when I attempted to call in the next day because I was even more sick but didn't have doctors excuse yet, I was fired.
How a business treats their employees speaks volumes; keep that in mind!
There's no real structure or consistency in anything at this facility & the owner seems to be oblivious.
Lastly on countless occasions while closing up employees would eat ice cream straight from the buckets in the front. They'd lick the spoon clean & stick it right back in the same ice cream your orders are scooped from multiple times; ew!!
It was also a common thing to see dead roaches under the freezer & an occasional mouse. When I brought it to the managers attention that was present at the time, "Well, I'm not cleaning it," was their nonchalant response. read more
