Asked for an ice cream cup to put the broken waffle cone in and this is what we got. The cone was broken when you handed it over. Same with the customers in front. read more

Marble Slab Creamery - The Waffle Cone is broken, asked for a cup and this is what we got. It's your fault the cone is broken in the first place. - Ice Cream & Frozen Yogurt Near Me - Columbus, Georgia

Disappointed in this place. They ran out of kids cups for ice cream and I was told by the owner that I can use the kids cup that they have for display if I still wanted to do a kids cup for my 2 year old. Sooooooo, you want me to use a cup that's used for display, that others have touched, for my kid? Yea. No thanks. If you can recommend something unsanitary like that, it makes me wonder what other unsanitary stuff this establishment does. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Columbus, Georgia

Very poor customer service. Rude and disrespectful to say the least. The ice cream was ok but I will never spend another penny in this place. Guess I should have read the other reviews before I visited. read more

absolutely delicious ice cream, amazing customer service. The cookies were great too. i highly reccomend the birthday cake cookie. The employees were efficient and did their jobs very well. I will be going back. read more

We've tried coming now a couple times and I must say we won't be back. Rudest service of anywhere we've gone. Workers in many occasions have acted like they would rather be anywhere else than there . I mean what's the point of even working there or anywhere for that matter if you are going to have such a bad attitude!!!! Next onto the ice cream. Ok. So having worked in an ice cream shop for 3 years Im not sure why but the ice cream when the mix ins were done was super soggy and melted so much . We won't be back and wish that weren't the case since it's convenient location for us there but wow. Never again!!! Stay away. Go to Bruster's or baskin robbins read more

Ordered a birthday cake 2 day prior to the party with specific instructions that I was going to pick it up at 12. I arrived at 12:30 and the guy behind the counter calls his manager so I could speak with her. She then tells me the cake was isn't ready and wont be ready until after 1. I told her the party starts at 1 so I couldn't wait. Thanks for ruining my girls bday! Stay away!!!! read more

If i could give it half a star I would...disguisting. first time I threw my ice cream away after buying it. The person serving me had NO idea what she was doing. Secondly, I asked to sample some ice cream, immediately noticed she WAS NOT WEARING GLOVES ,especially during these current times ,which was unacceptable. I tried to be nice, asked for an ice cream sandwhich, she grabbed the cookies with HANDS, then the ice cream she couldn't scoop she dragged on the side of the ice machine to be able to get it out. Then she took the two cookies, again with no gloves, and placed the small bit of ice cream in between and was going to put it in a paper bag....never again...last 5 dollars they will ever get from me... read more

Service was great ice cream cake was orderly and well put together not to mention delicious. The blonde lady working there today Kimberly I think was her name was very pleasant 5-stars!! read more

They're alright... Went there because Columbus obviously doesn't have a Coldstone but Marble Slap is somehow a cheap copy of it. Service could be friendlier, and if your business is supposed to be open until 9pm then whey do you put the chairs up already at 8:30?! So you can go home faster? Not good for business. The ice cream itself tasted ok read more

I like their ice cream because it's not too sweet like Baskin Robins! I'll take my kid from now on!

A little slow but very good ice cream. The butter pecan is my favorite. Today I got the strawberry shortcake. Was amazing!

I came to this establishment expecting tasty ice cream and amazing customer service. I received "i'm tired and I don't have time for this attitude", there were no smiles. Horrible customer service. If I knew my ice cream wasn't going to be mixed I wouldn't of ordered it, but nothing was explained....waste of money. The young lady that took my order wasn't even wearing a name tag; she was around 5'0-5'2, wore glasses, and long brown hair read more

Very good ice cream. Also, you can get milkshakes and ... ROOT BEER FLOATS!! Last time I went, I got cream ice cream - SO GOOD - with strawberries. Similar to cold stone creamery, highly recommended. read more

Ice cream is really good. Service is horrible. It's 2 girls that look like they are high school age that act as if they are serving you ice cream at gunpoint. They never smile and make you feel like you are bothering them. I think this is their community service for too many speeding tickets or something. read more

I used to work at this Marble Slab location & there are several things I observed while there that makes the mere thought of going here as a customer revolting. The biggest thing is observing on more than one occasion candy or fruit such as strawberries being spilled all over the floor in the back while making ice cream, then the same said fruit being scooped up from the floor with bare hands & still mixed in with the ice cream; disgusting is an understatement. During my employment the owners sister was a manager & would always show up late, hung over, & bragging about her partying the night before right in front of customers then turning around & reprimanding employees for being late with an excuse. The managers do not do a good job of training new employees whatsoever so the service is never consistent nor is the ice cream preparation not to mention you NEVER know if what you're getting has been dropped on floor. They do not provide a break room for their employees & yet reprimand employees for eating food from another establishment during THEIR measley 20-30 minute break in front of customers. They also do not bother to explain any of the rules of conduct & then reprimand an employee for not following said conduct that they were unaware of to begin with. For instance I received a warning for smoking a cigarette, during MY break (where an employee is allowed to use that time as they choose) in the designated SMOKING AREA, because I was wearing my Marble Slab shirt; no one informed me that I was not allowed to do so initially. Then the owners sister does the SAME thing numerous times & no repercussions whatsoever. The owner is judgemental & rude, plain & simple, as well as just totally disorganized & does not seem to realize what's really going on at their business. I had gotten quite sick with a cold & had a Doctors excuse but the manager called me in, so I ended up going in anyway. Since it is an ice cream shop they keep it quite cold in there & I had a horrible mix of a cold & sinus infection. I was moving around really fast serving customers & what not so I started to perspire. I'm one of those individuals that sweat very easily & more so when I'm sick. I kept coughing really badly as well, due to my illness & severe difference in my body temperature & temperature in shop. I tried my best to cough in my elbow so as to avoid coughing in same hands I was handling customers ice cream with. In addition while coughing I tried my best not to cough in the direction of the ice cream, all while pouring sweat & trying my best to keep it out of my eyes & from dripping off my face. The owner had watched me that day & called me back in her office. Instead of asking me how I was feeling being called in while sick with a Doctors excuse, she scolded me for being hot & sweaty & coughing all over the waffle cones. Perhaps you shouldn't force sick employees to come to work, which is just gross. Then when I attempted to call in the next day because I was even more sick but didn't have doctors excuse yet, I was fired. How a business treats their employees speaks volumes; keep that in mind! There's no real structure or consistency in anything at this facility & the owner seems to be oblivious. Lastly on countless occasions while closing up employees would eat ice cream straight from the buckets in the front. They'd lick the spoon clean & stick it right back in the same ice cream your orders are scooped from multiple times; ew!! It was also a common thing to see dead roaches under the freezer & an occasional mouse. When I brought it to the managers attention that was present at the time, "Well, I'm not cleaning it," was their nonchalant response. read more

I ordered dark chocolate ice cream with pecans and fudge. The ice cream was grainy, I was given walnuts, and their "fudge" is Hershey's syrup. A huge disappointment. read more

Ice cream was decent but the service was awful. The two girls working complained quite loudly about how many people they had to serve. Thought I saw one of them picking her nose? which in food service is pretty unacceptable. Will be going to baskin robins or cold stone next time read more

Not being quite as phobic about germs as the previous reviewer, I'll note that the ice cream is actually rather good! A bit expensive, however, for what you get. Other chains do just as well and a bit more economically. However, I don't mind going there, and neither does my family. I must admit, I do find the idea of "tip jars" by the registers at this and similar establishments to be ludicrous. The workers get paid a salary and fix the ice-cream dishes to a set formula. The logic of tipping them escapes me, albeit I'm a generous tipper for good service at appropriate restaurants... Maybe I need to set up a tip jar where I work? read more

Great ice cream and wonderful customer service!!! Will definitely be back the next time I am in Columbus!

I asked them what ice creams were gluten free. The very nice young girl behind the counter said "all of them". Sadly, this is not true and I ingested gluten. I called them back when I got home to let them know they were misinformed. However, I don't think they realized that I will be quite sick this evening because of their negligence. I will not return on principle alone. read more