With such high ratings what could go wrong? The mushy and soft caramel that melted as soon as you ate it and the small crystallized grains of sugar was unpleasant. Caramel is suppose to be firmer and chewy. What a disappointment. Maybe we got a bad batch? Old batch? My caramel apple was the same consistency, caramel rubbed right off when I was trying to eat it. The store is very pretty though with all the caramel apples lined up at the window. The service was very good and we were helped right away. We love to support local businesses, especially when it's homemade/local treats. Better luck to others. read more

This place came recommended by Beans, who was the guide at the rapids place. With that said, I can't thank her enough for pointing us to this place. We walked in and it's like a candy lovers wonder land! We were greeted and asked if there was anything specific we were looking for. I told him I was told to stop by but I wasn't sure what I wanted. So this is where the hospitality started. I was eyeing the fudge, so he suggested I get a sample. I wasn't sure which ice cream I wanted, he suggested I sample . . . So sample I did until we figured out what we wanted. We took a seat outside and enjoyed the ice cream, took some fudge and other treats home and I haven't stopped raving about them to everyone. So if you are in the area, stop in and give them a try!! read more

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Horrible. I had a taste for fudge, and I was sooooooo disappointed when I tried to appease my craving with Kilwins! I got my order by way of Door Dash last night, March 26, Friday. That part of the experience was pleasant. But as soon as I took the bag from the delivery person and closed my door, it went downhill from there. I ordered two pieces of fudge, including the peanut butter. The other was only slightly gross. But the peanut butter fudge was horrid. It was hard. White/chalky and dry. It was brittle and turned into crumbs easily. It, in no way, had the dense, soft, "rich" texture of fudge. It also only had a very faint peanut butter taste. I figured that since I wasn't an "in store" customer they figured that they could just send me anything, so they did. I guess I got the old, dried out pieces they figured they could pawn off on someone not visiting the store in person. Their fudge is not cheap, either...I wasted a GOOD amount of money because each piece is $11. And I paid $11 for some hard, dry, fudge. The first fudge I'd eaten in two years and it was just horrible. I was really looking forward to this and ended up being drastically disappointed. read more

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We love Kilwins! We are originally from Michigan so it is nice to be able to get some of our Michigan favorite treats like mackinaw fudge and Superman ice cream right here in Columbus! Although some selections can be a bit pricey the customer service has never been off. If you haven't tried Superman ice cream I'd totally suggest you do. It's a hidden gem and if you are from the north it tastes a little bit like home. :) read more

The service here is great and they have so many tasty options. It's the cutest sweet shop in Columbus. read more

Kilwins Ice Cream - Chocolate - Fudge - Caramel Apple - Candy Stores Near Me - Columbus, Georgia

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Yes the ice cream and fudge are good. However, $10 for a regular waffle bowl with two scoops (which don't fill the waffle bowl) is a poor value. Be ready to spend $50 to take your kids to get some ice cream. No thanks. read more

Thanks for the awesome sweets! This place is incredible and very clean. My favorite Carmel apples of every kind. Be lucky enough to go in when they are making fudge or brittle... it will blow your mind! read more

Always go to Kilwins when I come home to get a candy apple. Staff is always so pleasant, and it is In a great location.

I like to come and get A scoop of cookies and cream ice cream whenever I'm downtown they have some of the best ice cream I've ever had! Their ice cream comes from their own dairy farm from grass fed cows a plus in my book! They have buckeyes the size of golf balls that are good just know it's a heaping amount of peanut butter with a thin coat of chocolate -- I myself would prefer it have a bit more chocolate to balance out the peanut butter. Their dark chocolate Reese's cup are all day yummy! read more

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Was really fun to take my kids! Pros: great Carmel apples, fair customer service, cute shop! Cons: customer service was fair- not awesome. I really don't like the "tip suggestion" when using the type of "register" they have. They only had 3 Carmel apples, the guy said they were going to make more, but they ran out of apples and it will be a few hours before they have more. I'll be back though :)! read more

Incredible service. My fiancée and I came here for dessert to celebrate our engagement and the ice cream was phenomenal. Mycah was a great host. Fun throwback sort of ambience. read more

I've visited this location a few times. First few visits were fine. Last visit, earlier this week, I gratefully took advantage of the curbside delivery. It was easy, service was efficient and quick. Entire transaction took about 5 minutes, from order to delivery. I was disappointed that they only had a few kinds of fudge available, and not the walnut fudge I really wanted, and the main item I wanted, they only had a few of. And yes, it is all quite pricey. Also, I wish they had a complete menu on the website, instead of just a few specials, etc. Today, I tried to order curbside again. Terrible. I called at about 1:55 pm to place my order. Someone picked up the phone, but didn't say "hello" or any other greeting. I said "hello? hello" and gave them a minute. Nothing. But I could hear background noise. So I hung up and called right back. Busy signal. I called again several times, giving up at about 2:35. Still, the busy signal. Like the person who answered didn't want to be bothered by the ringing phone, so just took and kept the phone off the hook. Super frustrating. The only thing that could have made this worse would have been if I had called in my order, then called in and had the non-stop busy signal when I arrived to pick it up!! Because when you call in the order, you pay. I don't think I'll be trying again anytime soon. read more

Kilwins is the place to go in Columbus if you want dessert. They have a fantastic ice cream and fudge selection. Also, if you're looking for a small, casual gift for someone, they have a huge selection of boxed treats that range from chocolate covered pretzels to caramel apples. Highly recommend for date nights. read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Columbus, Georgia

This is my first time visiting this establishment ever. I enjoyed a single cup of vanilla ice cream on a nice sunny afternoon. It was so good that I would definitely recommend the ice cream to my friends and family. However, the service was terrible. I was not acknowledged and skipped over by one of the employees. Then after I had finished paying, I requested a receipt (because for some reason I guess the 1st employee who rang me up forgot that people still like to have those). So while the 2nd employee was getting the receipt for me, the 1st employee tried to see what the hold up was and stated "oh her card didn't go through?" super loud as if the ice cream isn't $5. And then he asked "why" I needed a receipt.....just no respect for me or my business. Basically the ice cream is great but the service is not good. The stars are for the ice cream only!!!! I most likely won't come here again. I hope the other locations have better service. read more

Wow! Fresh chocolate made daily and ice cream that will blow your mind. I like to go here and get fancy treats to give for gifts! Perfect candy shop! Perfect to take kids to treat them. Love love love! read more

My kids loved the blue ice cream, and everyone was friendly with it being our first time visiting. The chocolates were delicious, and they also offer a military discount. read more

Gheeezzz let me start off by saying the EMPLOYEES ARE AHHHHMAZING. The ice cream best ever. (our chosen one was the TOASTED COCONUT) Let me tell you freakin YUM! Also we are visiting from San Diego and are foodies! The whole staff (My Love For Joesph is OMG) lol. They gave us so many recommendations and there personality's are WHAT I need in my life. -Happy CUSTOMERS read more

My husband and I love this place. I love to get the chocolate covered Oreos and he loves the chocolate covered Twinkies. Granted they're only a treat but we definitely look forward to them for dessert after a date. read more

Honestly, very delicious ice cream. It's just very expensive. It cost $20 for two people, that's the only downside.

This place is every kid and adult sweets superstore! The ice cream is one of the best I've ever had.

Love the chocolate from this place! It definitely has a homemade taste. Always stop in when I am traveling and come across the Kilwins sign.

This is the 2nd time I've been to Kilwins and found a hair in something. This time, it was one of the ice cream flavors. Last time, it was on the tray where the fudge is on to be sold. As soon as we walked in, we knew we were interrupting a gossip conversation by how the 2 workers looked up and dispersed from the back of the store before adamantly greeting us. One went back to making treats while the other patiently waited on us to pick out what we wanted. When finally telling her what we were picking out, I asked for the white chocolate covered Rice Krispie treat. She mumbled something and said "which one" and I said "there's only one" and kept pointing at the only Rice Krispie great covered in white chocolate (the other 2 options were milk chocolate covered with sprinkles). She smacked her lips realizing she was on the wrong shelf and finally grabbed the Rice Krispie treat. She rang me up and didn't tell me my total and the whole transaction was silent as I waited for her to tell me a total because it wasn't visible on my side. I finally asked and she mumbled something inaudibly. I asked "sorry, what was it?" And she spoke up louder with an attitude yet I still couldn't hear it because it was slurred so I just handed her my card. Finally something audible came out as she said "have a great day". It was a totally stiff and rude experience read more

Kilwins Ice Cream - Chocolate - Fudge - The hair in an ice cream flavor in the center - Candy Stores Near Me - Columbus, Georgia

One of our favorite brands in chocolate!!! After lunch we had a sweet tooth and we found Kilwins in downtown Columbus nice place , the smell is to die for !!! 100 % recommended read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Columbus, Georgia

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I love Kilwin's but this experience felt a little different. I walked in and 2 employees are standing to the left having a conversation. No welcome greeting so right away I get out of place. Proceeded to place an order and had to wait 5 minutes before someone came from the back to take my order. Not the level of service anyone should expect read more

Very expensive for what you get lol, I wanted an iced coffee and the only size they had was a typically small cup for at least $5.50. (I could go to Starbucks and buy a venti for that...) My husband tried their bark and wasn't impressed either. The shop is very pretty and clean, and the employee was very nice and offered us samples. But I don't think I would visit again. read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Columbus, Georgia

The chocolates were great! But, the guy working there just threw our $40 of assorted chocolates in a paper bag along with our other purchases. I think a box for the truffles would not have been asking too much. Chocolates 5 stars; Customer Service 1 star. read more

This was the most calm candy store experience I've had. We were in an out with two kids in like 5 minutes. The candy isn't that expensive either. read more

great workers and great ice creams / chocolates but when it gets packed service is soooo slo

We always receive such great service at this location. Chocolate coconut ice cream with hot fudge is the best.

So good!! Such original flavors & great service-- get the marshmallow s'mores ice cream!!

The ice cream was absolutely divine! The portions are huge so my only regret is getting a double scoop. I couldn't finish it all! The waffle cone was delicious. We'll be back! read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Columbus, Georgia

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The ice cream we had was delicious but the service was so below sub-par. The two employees working were dull and seemed like they really would rather not be there to serve us. $15 for 3 ice cream cones with a military discount. Most likely won't go back. read more

We love coming here for a treat once in awhile! The staff is very friendly and extremely patient if you are someone like me and cannot decide on a flavor so you must sample a minimum of five flavors before finally deciding! The ice cream is always good and I can appreciate that they rotate their assortment as well. Oh, and the fudge is AMAZING. Free sample, too, if you just ask :) read more

Super nice employees! Great ice cream, but the candy is a little steep for me. Try the free fudge samples!!

Kilwins has been the best addition to uptown Columbus. Today we went in and owner was just absolutely amazing. Great customer service and just a really nice man. The ice cream is awesome and the fudge is to die for. If your ever in Columbus go to Kilwins read more

This place is amazing! The ice cream was amazing! And they were wearing gloves and a mask. They worked very quickly. I was very pleased with the service that I got. My friend started to take a pic of me and the nice lady offered to take our pic. She even wiped off my phone. read more

I visited the Kilwins Columbus GA store last year and simply forgot to write a review. I've been to a handful of Kilwins locations and have always loved their ice cream, fudge and chocolate creations - this location did NOT disappoint :) The owners were both there and very courteous/friendly, as well as their staff. If there is better ice cream on the planet, please tell me. Also the fudge that they made right in front of me was off the charts good (you have to try the Turtle fudge)! Thanks for such a great experience! I'll be back! read more

Being from Los Angeles California I missed my favorite candy store Mary see's growing up it was always the highlight of going to Sears in Los Angeles because See's Candies was always down stairs where the catalogs were and my grandmother would let us get two pieces of candy each my sister and I now that I have been in Columbus for the past 10 years I do miss my all-time favorite candy shop C and have always wished Columbus had a candy shop well thank you God my prayers have been answered now there is Kilwins downtown Broadway the candy here is awesome I spent $30 on my first visit today and plan to come back and spend an additional $30 on my next visit they had a special on the fudge buy two get one free I like fudge. There's also an extra special thing about this candy shop they make homemade candies right in the window as they watch one more plus they have ice cream great flavors I was just blown away with the chocolate banana ice cream it was great everyone should check out Kilwins downtown on Broadway in Columbus Georgia because it is a very sweet treat I enjoyed it and I know you will too thanks so much Kilwins for bringing back that little special sweet treats in my life read more

Kilwins Ice Cream - Chocolate - Fudge - Welcome Kilwins Downtown Columbus Georgia on Broadway - Candy Stores Near Me - Columbus, Georgia

MJ really enjoyed it !! I also grabbed some fudge for Aunt May... really nice people !!

We were immediately as soon as we walked into the store! The ice cream is amazing. One of the workers, Joseph, was very welcoming and hilarious!!! read more