Did their best to get our flooring material within the 8 week estimate due to order backlog at the…read moremanufacturer

This is a very much a terrible business the manager or should I say owner…read more Doesn't provide fair business actions Is so called subcontractors are very shady I have been waiting for a refund for tile in returned..wrong tile he said he is waiting or the trucking company to let him know what the cost is that would be for for shipping getting the run around and sick of it I've been waiting for a refund for at least a month or longer Never had such terrible service I give them 1 star

I couldn't resist selling my house in this market - Spring 2022 -, but given my house is 60 years…read moreold there were some repairs that needed fixing. Not only was Cut N Break available when most contractors wouldn't give me the time of day, the price was fair and the finished work looks great. Travis and his team took good care of me.

I would have given them a zero. Travis Lawton came over and looked at my project which was to take…read moreout a large part of my 22 year old patio and replace it. I asked about a coloring and he said that it doesn't do well. Then he said it would turn white. After they took out the old concrete they found what they thought was a good base material in place. They we're supposed to remove it and put in gravel. They left the old in. When I asked what the discount would be he said he would give me $150 off for the gravel. Nothing for the labor they didn't have to do. After the pour they started making the contraction lines. One of the guys who seemed most experienced said there should be lines where the concrete turned. The Forman agreed but said it would be too hard. Well sure enough a week later cracks appeared at those locations. When they where done the Forman said they used too much water. A couple weeks later I call Travis to come see the cracks. He said concrete cracks. Then I told him that the Forman said they used too much water and it would take longer to cure. Travis said you can't use too much water. This of coarse is the leading cause of concrete failure and he said it might take a year to cure. Then as the concrete started to to cure black blotches started showing up. These I learned later were from slopping on a drying agent instead of spraying. Then the crazing a the brown broom marks because the broom was in the mud. In my opinion these guys didn't do a good job and all Travis could say is sorry you didn't like the job we did. $16600. And it might not last long.

We are so impressed with the work Jared did in our kitchen and above our utility sink in the…read moregarage. He was easy to work with, friendly, and professional. Both areas were small but important that the tile fit just right for continuity of the pattern. I would not hesitate to recommend or have Jared back for another job.

We had a small job needing done quickly. Left info of need late afternoon and early the next…read moremorning the job was efficiently done to perfection. The cut and final project was perfect thanks to Robert at Pacific NWTile. He listened! Highly recommended.

I can't say enough good about the job Jeremy and his crew did on the tile job we had at our apt…read more Very professional and really did things the right way. The minute I spoke to Clinton I knew we had chosen the right company. Jeremy did most of the work and what a fantastic job he did. It's just beautiful. They will not let you down

I can say with absolute confidence that Clinton Perry from Horizon Tile is THE BEST tile contractor…read moreI have ever worked with. This statement means something as I operated a design/build firm for 20 years and in that time worked with many different tile contractors, none of which were even close to the quality of Horizon Tile. Prior to meeting with Clinton for the first time on my job site where I was owner-building a custom home, I had received bids from 3 other tile contractors. Clinton was very different to all of them in that he took a lot of time explaining his process and his focus on detailed work, making it clear that his goal is always for his work to last a lifetime. I was very impressed with him and found his very respectful and believable. I was under time pressure to get into our new home before the full onset of the winter rains so when Clinton told me he needed a month for two full bathrooms (with lots of detail in the tile) and two entry areas, I almost decided not to work with him as most of the other tile contractors had stated around two weeks. However, everything else impressed me so much that I decided to see where his bid came in, fully expecting him to substantially more expensive than the others-quality work always cost more! To my pleasant surprise Clinton's bid was in the middle and although a few thousand more than my low bid, I felt sure that the quality of his work, his attention to detail and his commitment to lifetime quality made my decision for me. Horizon tile arrived to start work as scheduled and stayed on the project everyday fully focused on their work. Together with his family member Jeremy they made an awesome team. Every time there was a design detail, they called me in to make sure that I was happy with their decision and never took anything for granted. The working relationship between the two was really special and it was obvious that they enjoyed working together and took lots of pride in their work. They were also very respectful to the other subs on our site and offered help whenever needed always being very generous with their time. They were particularly considerate of us at all times, something sadly missing with so many other subs on our site. Clinton had bid the tile work in s standard lay pattern and once he started layout planning, he offered a brick pattern layout which I knew from years in the business was a more costly although more attractive design layout. I was on a tight budget and told him that I did not want to spend the extra money to which he replied that it would be no extra cost, something I had not anticipated nor expected. Their work was impeccable and I could not find a single thing to complain about. When he thought he may run over his initial month time line, he offered to come in on the weekends to stay on schedule. I reminded him that I had asked for extra work and he originally did not allow for a brick pattern layout which takes more time and that I was fine if he ran over a few days. In the end he finished pretty much on his original time line. Their work was fantastic, we loved having them work on our home and out of 13 subcontractors, Horizon tile was the very best by far. I highly recommend them and can say without any doubt that they were worth every penny I paid them and more. Feel free to ask Clinton for my contact number if you have any questions before hiring them. You will be very happy you did! Marc & Marci Eagle Point, OR

Every transaction I've had with these guys has been smooth, pleasant, fair, and helpful. Highly…read morerecommend!

I purchased enough roofing tile to do half of my house (I'm retired and have limited income so I…read morehave to do repairs in stages). The guys were great, and they delivered to my country home within days. There was a reasonable charge where they came out and loaded the roof for me so my wife and I were able to lay down half of the house. Now after saving up for a year, we are ready to work on the rest of the roof. Not bad for being 70/60... and retired.

Run Away! Don't walk from this Ace Think clearly as you read his own words-later…read moreverbatim--before you make......ANY! commitment . In normal circumstances, be fair to and trust your contractor; keep your eyes on him until proven However, if you trust Tile Stone Ace, your loss may be similar to our loss, $18,000. Lesson #1 Never make a "deposit" that exceeds $1000. It is called Deposit but think of it as an unaccountable, unsecured cash loan You are not a bank. You have no idea of where that money goes Years ago my pool contractor on a Monday berated me for 10% down arrived Friday in a crew cab, tricked out, 1-ton dually--odometer 500 miles--and advised a delay: two buddies and son were leaving for 9 days. They had elk tags for Colorado. At Tile Stone we put down 100% for materials Ace was to supply. Plus 50 % his estimate of labor. He was entrusted with mare than $8000 day 1. Lesson # 2. Insist on a written contract. All liscened contractors are trained by the state. Every contractor knows the law obligates them to give you a contract that minimumaly is the state approved form. Most contactors wont tell you this. Why? The contract gives you greater ability to solve disputes. It allows contators to insert in fine print items prohibited by law. And it appears authoritaties don't care. Lesson #3. Incentize total completion and satisfaction. Large projects can require performance bonds. But these are expensive and incentivize cutting corners. So stick with with 10% down and 85% at completion. Retain the 5% for the entire duration of any warranty. Escrow This money as a good faith gesture. Lesson #4. We spent months locating some Amarone stone imported from Brazil and paid another contractor $4500 for this. We transferred this to Ace and entrusted him with another $4500. Did we ask to be named as additional insured on his plolicy? No. Did we ask His bank provide a prommisory note? No? Well our rock disappeared under the most implauible of stories. Amarone is its name and it may well be in a home in southern oregon--just not ours. What would say of me if I "accidentally " damaged a tuck left in my drive way. Which is more righteous: 1) immediately call him to advise him, discuss with him alternatves for repair and who pays. Insurance follows the vehicle so he calls insurance and we agree what I pay the body shop. Or 2) I never tell The Owner what happened. . Instead I shop around among junk yards for the cheapest bed and fenders. I instruct my staff to remove the new black parts and install a junk brown bed and fenders and spray can paint tjese to black. Tell my staff if they say nothing or your fired. And only AFTER Onwer calls to say "where the hell is my new truck?" Hang up and 3 hours later send an email that says your truck is beautiful, all my fscebook friends have liked my paint job and I knew it best to not disturb you by making any phone calls. Isn't 1 how all of us would have behaved?? Ace at Tile Stone chose 2. *Fiduciary responsibilty is by custom and law implictnin every contract--Ace totally failed us. *Custom and law required Ace to inform us. His weeks long silence was a deliberate deception. Law calls this Fraud. *During his period of silence, his employees were in our home for measuring. We are certain the employees were able to speak. . We heard nothing about the fairy tale explanation that would be proffered after installation of the wrong rock. What better explains this 1) they also forgot 2) they too totally believed they protected us by silence and freely chose to participate 3)duress was applied sufficient to assure the communications blackout. Would a reasonable person say "Yup, 1 is compellinly logical? The Law says 2 and 3 are conspiracy. Which is more logical of the two? To shorten a long story--- ZERO Amarone made to our home. I believe our slab is in another's home. The only question is who paid and how much? an off-the-books cash deal of $4000; or "appraised at $5000, $1500 freight and $500 to fix damage $7000 please." Did he call his insurer? No. And refused to do so. Those pesky adjusters expect real proof not some half-baked story asserting superior and pure motive therefore all Ace's actions are righteous. All others' questions and contrary opinions are automatically invalid. His "great replacement" a stone called gabbro, the most abundant rock on earth. It had been stored stupidly by someone somewhere out of doors, in the rain. The absorbed water turning iron into rust. Discoloring yellows and oranges everywhere and their growth will continue. Wholesale $0 est. Oh, the Ceasarstone? Only 2 of 3 cut. Slqb 3 disappeared with no credit. $1750 gone

These guys did a great job and their prices were lower than the competition. They've got a really…read morewide selection of stone. Scheduling was no problem. The team that installed our quartz countertops and backsplash were super professional. Would recommend.

Great to see that all of the Covid rules are being followed here. They offer sanitizer for the…read morecarts and your hands. This was my first trip to Diamond so when I walked in I was greeted and asked if they could help me. What a clean and friendly store, I was looking for plumbing parts for a project. The super friendly gal who greeted me walked me down to the isle where the plumbing supplies were and ask what I was looking for, I was looking for a 1 1/4 threaded pvc cap, she pointed and told me I would find it in that general area, sure enough there it was , I thanked her for the outstanding service and she told me that that was just normal. This store offered plants, building supplies, all the things that you would find at the big box stores , only they were focused on customer service. It paid off, I will be shopping here in the future when the need arises, highly recommended

Came in for a second time to try and get help in ordering blinds and blinds for our slider, not one…read moreavailable employee to assist. The ones we spoke to two had no clue how to help.

Robert Flack and his crew are outstanding. The beauty and artistry of his work is astonishing. I…read morehighly recommend this wonderful craftsman and his company.

I had both a refinish and extended hardwood flooring into two other rooms. Robert's crew did an…read moreoutstanding job of laying the new floor and refinishing the old floor to match perfectly. They were totally professional in doing their tasks. They will do my two bedrooms in March.