Was doing a roofing project, ordering all materials myself. Maple had the best rates and the first guy I spoke to was very helpful. I decided to go with them after comparing others.
Long story short, the truck was a day late costing me $$ for workers that were waiting for materials and delaying the project. I called and spoke to Amanda who claims she is the manager and I asked how she would make this right since it cost me a bundle because of their error. She said she would phone me back. She didn't. I called again and left her a message. No call back. Called again, and she happened to pick up the phone ... she said she forgot about my situation (genious customer service right there), and she wasn't really willing to do much anyway. The customer service here is terrible. I was looking for a bit of ownership to the problem and proactiveness to make things right. I get it, things happen. But when you get rude people who "forget" about your situation it's really an example of a company that could care less about their customers. She finally credited me a small amount, but it wasn't close to the cost of the delay. After everything, the low level of customer service made me more furious than the delayed truck.
Bottom line: Save time and money and call someone else. read more
