We are finishing our basement and have visited a lot of dealers and showrooms. MSI's showroom was well designed. Dealt with John. He was great. Helpful and knowledgeable, and above all patient. There was a lot to choose from and didn't feel pressured or rushed. Thank you again. read more

I cannot speak highly enough about MSI Surfaces, its quality, it products and its staff. I have had a number of renovations done in my home and will now only use MSI products. The service is fantastic with very informed staff to assist in the proper selection of the right product for the right space. The products are of exceptional quality and the company is the most helpful I have worked with. 100% recommended! read more

The Mississauga show room was great. Lots of choices and we found what we were looking for. It was hard to visualize what we wanted but the guide who helped us showed us their factory to see the entire quartz slab and thus we were able to decide on what we wanted. Thank you. Not sure how much is the price but that would be another journey. read more

Renovating our kitchen, first time ever picking a counter top..I did some research ahead of time and our contractor asked us to visit MSI to pick our quartz...AMAZING experience..So friendly and helpful. I loved how many pieces of stone they had in the warehouse, the lady helping us was so knowledgeable and we happily picked our counter top in 10 minutes. The show room was clean, well laid out and gave us lot's of inspiration. I recommend MSI to anyone and will go there again. read more

Top notch customer service. Professional and courteous. Monica was very helpful in helping us select the perfect quartz countertop slab. Very patient and understanding of our needs. Did not disappoint! Thank you for the safe and awesome service! read more

So so tired of the terrible service from this location. I have been in several times (kitchen granite, then cottage granite, now need to start on 3 bathrooms in my home), and have received exceptionally rude service every single time. Your staff needs to keep in mind, that our contractors tell us to go "pick something out" - but we may not know what is typical usage for flooring, vs walls, vs countertops. A wee bit of guidance goes along way. Instead, they refuse to help, only stating "your fabricator needs to help you" or "who sent you here ? you need to ask them". They aren't busy during this time: they are chatting among themselves or staring at their computers. From what I can tell, there is no reason to not be polite, answer a few questions, etc. After one trip, my daughter and I had a detailed conversation about work ethic. How if you are at a job for 8 hours a day, it's still 8 hours, regardless of whether you chose to work, vs not. And, we discussed the people that end up in job, where its ok to not help someone. Sad that the rude staff at MSI was the inspiration for "terrible work ethic" conversations. Make the trip to concord - people at any stores that i've been to there treat people with courtesy. read more

The staff was great and helpful, they gave us a better understanding of different types of granite and quartz. The girl helped us with the selection of the granite and showed us different choices on the ipad and how they would look. The second time we went back to finally select the granite, they were well organized. Overall, a great experience and a beautiful showroom. read more

We were looking to select a Quartz countertop for a complete kitchen remodel in 2016. We became aware of MSI and decided to invest the time to look. (4 visits and counting now) MSI stands out amongst its peers in terms of the poorest treatment of homeowners / decision makers. Arrogance would be the adjective I would use. Prior to our experience we watched the video from the MS International video "MSI Slab Selection Process" . This completely prepared us for visiting the other six non MS warehouses prior to going to MSI. Unfortunately the end user experience at the MS Mississauga office is not aligned with what is shown in this video nor what we experienced elsewhere. Other places in this space understand that kitchen designers / installers / renovators (whom the home owners engage) send us to their facilities / warehouses to view , decide and select the finishes for our projects. As such they welcome and encourage you to fall in love with something in their inventory and once you have they will ask you about your fabricator for the purpose of' tagging the slab (as noted in the video). Not the Mississauga office of MSI . "Who is your fabricator " is the first question they ask. Heaven help you if you give them a name of a kitchen installer / designer / fabricator that is not in their system.. Your visit just became problematic. As mentioned we are looking at quartz . We wanted to see a complete slab of one of their selections. We get informed by Shireen that they do not show quartz slabs as they are a man made / engineered product. I (and my wife) are repeatedly made to feel like asking to see the full slab for something that is going to cost multiple thousands of dollars is an unreasonable request. I am sorry but I need to visuallize something bigger than a 3inch square to appreciate how this is going to look as a dominate feature in my kitchen. I call my kitchen installer for help and also call MS headquarters in California (spoke with NIck) . Nick assures me that that is not the MS policy and puts me in touch with Shashi at the Mississauga branch. Shashi re-confirms that they do not normally show full slabs of quartz but is going to make an exception in our case. At this point we are waiting to hear back if MS international will make the effort to show us a full slab. We may be able to see one on Thu or Friday if we hear back from them . (today is Wednesday) My wife has given up and does not want to make a 5th trip to a place where she is treated rudely, She wants us to abandon this place and select something from the Cambria line up. Which is looking likely at this point. Bottom line - Save you time, your relationship , your frustration and avoid this place if you can . read more