Best selection and service, professional installers, reasonable pricing, very pleased with company.read more

They sold us really cheap flooring that had a lot of issues with it. Prior to purchasing my wife…read moreasked if it was good quality as the area it will be installed will be a high traffic area and the sales person (Colin) assured her it was good quality material. Their customer service is also horrible. They say they will call back and never do. Happened so many times that I lost count. After paying them a delivery fee to get it delivered, my installer started installing it in the first room, he immediately called me and said the pieces were not clicking correctly and were popping out. He explained over time that the flooring will start to separate if not clicked properly and will look really bad. I immediately contacted square foot flooring and sent them a video of the installation showing the issue. They vehemently denied there were any issues and blamed our installer. After getting tired of waiting for them to call back, we drove 45 mins and met with them and they gave us (bs) explanations. We gave them the benefit of the doubt, and had our installer go there in person the next day and "learn" from the owner. Our installer tried installing the material after and had problems again. We delayed our project by a week and hired a more experienced flooring installer who had done some work for us previously, with 10+ years of experience, and he immediately told us that the flooring was no good and that it was not clicking correctly and was popping out. I asked him to record a video and sent it to square foot flooring and they again blamed it on the installer and said the installer didn't know what he was doing. They mentioned this material is hard to work with and other people have had problems with it and returned it. When we asked for a refund of the material they tried to charge us a 25% restocking fee - WTF? You guys admitted that people have had a problem with it. We're installing Vinyl here, it's not rocket science LOL. I even said I would buy other material from them if they could cancel the restocking fee and these guys tried to give me a higher price than other stores to make up for the restocking fee. Evan the owner is also a piece of work. They agreed to bring down the restocking fee to 18% after a lot of arguing, and then on the day we brought back the material he tried to jack up the restocking fee rate in front of us to get a reaction out of me. My wife and I also had to rent a home Depot van and load 1600sqft of material myself and unload it onto their dock. I purchased from Hardwood Design Centre in Brampton and the material was worlds apart and the customer service was excellent. They even let us return unused boxes for a full refund without any restocking fees. All in all, our project was delayed over a month and ended up returning all the material and on top of that paying a restocking fee. My advice is stay clear of these guys. When things go bad they will not have your back. They are not a reputable business and selling sub par material for overpriced rates. They'll never admit they are wrong. Own up to things and you will have my loyalty for life. They don't care about the customer and once they have your money good luck getting any help from them.

We were extremely satisfied with the customer service representative Sam! He was knowledgeable and…read morehonest! We found quickly the flooring that we wanted at a very good price! The selection was amazing ! We really appreciated the personalized service! Thank you!

Lovely facility, huge selection of materials in a well laid out showroom…read more Helpful and knowledgeable staff and samples to take home.

We are finishing our basement and have visited a lot of dealers and showrooms. MSI's showroom was…read morewell designed. Dealt with John. He was great. Helpful and knowledgeable, and above all patient. There was a lot to choose from and didn't feel pressured or rushed. Thank you again.

I recently built a dormer for my house, the people at the front desk were very knowledgeable and…read moreprovided me with all the information I needed. Great service, great shingles, and very competitive prices. 10/10 would come again.

Was doing a roofing project, ordering all materials myself. Maple had the best rates and the first…read moreguy I spoke to was very helpful. I decided to go with them after comparing others. Long story short, the truck was a day late costing me $$ for workers that were waiting for materials and delaying the project. I called and spoke to Amanda who claims she is the manager and I asked how she would make this right since it cost me a bundle because of their error. She said she would phone me back. She didn't. I called again and left her a message. No call back. Called again, and she happened to pick up the phone ... she said she forgot about my situation (genious customer service right there), and she wasn't really willing to do much anyway. The customer service here is terrible. I was looking for a bit of ownership to the problem and proactiveness to make things right. I get it, things happen. But when you get rude people who "forget" about your situation it's really an example of a company that could care less about their customers. She finally credited me a small amount, but it wasn't close to the cost of the delay. After everything, the low level of customer service made me more furious than the delayed truck. Bottom line: Save time and money and call someone else.

Sales experience was fine; plenty of time to make choices and lots of explanations on set up and…read morestyles. Installation experience was the big let down. Problems between measurements and the pre-fabrication process meant going without a closet. Resolution was a over a full week than the 2-3 business days that was promised. Installers attitude was poor and made disparaging comments about us on a phone conversation with his office; assigning blame to the installation problem to us the buyers versus designer etc. End result is fine and seems solid enough; but will be taking future business elsewhere.

Professional and pleasant to work with, I didn't feel 'pushed' or pressured, but educated and…read moreinformed. I'll be returning to Organized Interiors and recommend this be the first stop anyone makes in their home improvement projects. Thank you!

Mark came to the house with many carpet samples. He…read moreexplained the pros and cons of each type of carpet in regards to our needs.The prices are very reasonable. The technicians did a very thorough job.They were very hard working and did an excellent job.The technicians were very polite and professional.They left the house in the same condition that was in when they arrived. The owner called after the work was completed to see how satisfied we were.A very customer care oriented com I highly recommend this company.

Great pre-sales consultation service. The installers were…read morein and out in under 2 hours and hauled out all my old carpet. Very attentive customer service after the job was done.

Aquatech was responsive to our request for a quote to repair a basement leak we had. After…read moreresearching the company and being provided a fair quote, along with taking into consideration that they have their own employees not subcontractors, we decided to go with Aquatech. The workers arrived early and went to work right away. They lay out a large tarp to protect the lawn from the dirt being dug up. They also had to cut a few branches from a shrub which they cleaned up at the end. The work was done very efficiently and orderly. They workers were friendly and was orient answering any questions we had. We also had a vent that needed caulking which they also caulked for us at no extra charge. The job was completed and all the dirt was nicely replaced. They offer a transferable warranty on the job.

Highly recommend Tornado Plumbing. Serhiy is professional, punctual, and incredibly efficient. We…read morehad to get are main line corrected along with properly venting are current plumbing and a drain floor drain added for are laundry room. Serhiy and his team looked over the job, advised on some better recommendations to insure we proper flow. Work was completed, fully cleaned up. I'll never recommend another plumber, one of the best in the city. Truly appreciate the honesty and quality work.

Very good work. They are doing a great work in very…read morereasoable price. Their way of dealing is very polite and gentle.