I had purchased my whole Plumbing fixtures for our house when we started building and first time…read morevisit with my designer to pick the fixtures was very pleasant but after they received the full payment the customer service was horrible!!! I recall my super trying to communicate with them and had such hard time. Also they did not tell me that half the products once you purchase you can't exchange or return even if you haven't opened the box! One time I went in myself and there was a sales person on the phone and was being rude to whoever was on the other side of the phone and then he puts her on hold and starts badmouthing the person that he was talking to, I had to interrupt him as I was there to pickup the item that Ive called 100 times for and never received a response . Anyhow he was extreme impatient and rude! So aside from the first time I went in with my designer rest of my experience with them was horrible and I spent over $100,000 with them, now I'm building our cottage and I told my designer anywhere but Canaroma!

Terrible terrible follow up service. Once they are paid, they will not take responsibility for…read moretheir errors, mis-service, mis-shipments. And beware when they try to double bill you. There are many other options out there. Find another Bath and Tile store.

In the pre-lockdown period, Taps is by appointment only and it is a very good experience. We had an…read moreassociate walk us through the process of figuring out the style of fixtures that we needed for our home from sink faucets to shower kit systems. They were very knowledgeable and are very helpful about all the different features and specs of faucets, tubs, shower kits, and all things related to plumbing hardware. You would not think about all these details until you have to buy the right faucet such as the length of the spout, the angle of the water spray, the value type that controls the faucet, the finish of the hardware, etc. You could literally browse for hours here with the amount of hardware that is packed in each aisle. They were able to walk us through all of this during our appointment and we left more informed. At the end, they sent us a quote based on our preliminary choices of plumbing hardware in a timely manner. I thought the experience here was very positive and can recommend people check them out.

(Editing to add: I slept in for the delivery, oh no! Realized when I thought to check the cameras a…read morefew minutes after the door bell in case it wasn't Amazon. Sweet driver actually stayed in my driveway a few minutes, just in case! So I got my toilet on time. Now I am kicking myself wondering if if would have been okay to tip him. I probably should have. Wake up!!!) I have had good experience with Taps. I prefer to look around the showroom first and then check in with reception to be assigned a sales rep. They have a good selection of quality products. I swoon at the tubs every time and dream of a master bathroom Reno. In the meantime, over the years I have replaced our builder grade stuff with Taps toilets (Mirabelle, Kohler, Toto), pedestal sink and faucet. No charge for home delivery, but a $10 surcharge because we are just out of Toronto. Very fair. If you have a relationship with any designers, then chances are that they have a good discount here.

Great friendly service! I walked into the showroom without…read morean appointment , on Caledonia Road, and was immediately greeted by Design Consultant FATOSH KAYA. She was very patient with my questions on countertops, and knowledgeable in guiding me through the process. Also appreciated the many samples! Thanks again! Shamira

From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

I try to support local businesses as much as I can before I jump at ordering on Amazon, but I just…read moreexperienced a second bad encounter at this store ( the first being a year prior). The service was rude and dismissive when I asked a question. Now, I didn't know that the gentleman was serving someone else one isle over, but they could have said "I'm sorry I can help you in a bit when I'm finishing with this customer in the next isle", but instead was very abrupt, and impatiently snapped that they were with someone else. Had I of know they were helping a customer somewhere else in the store. I would have waited patiently. Looking at some other very similar reviews, it looks to be a pattern of poor and rude behaviour from the owner. This is too bad, because the store itself has wonderful products.

Excellent Quality and Service! I ordered vanities for my…read morehome from this site, and I am extremely satisfied with their product and service. The quality of the vanities is outstanding and very durable. The design is stylish and modern, and the price was very reasonable. The delivery process was smooth and on time. I highly recommend this site to anyone looking for quality and affordability. Definitely 5 stars!

Bella Cucina has this weird vibe…read more The store inside is overcrowded with everything that one can imagine and needs for personal use and gifts. You will find a $230 Moka Coffeemaker mixed in with a $20 one. Bella Cucina does have something that will fit anyone budget. Entering Bella Cucina makes me feel like I am going to break something. I don't know how the staff/owner to keep all the merchandise dust free as there are thousands of things on display! Fun place to browse and just feels like treasure hunting and shopping in a flea market!!

Bella Cucina means beautiful kitchen in Italian, so I guess this is where the locals go for their…read morekitchenwares, as well as bridal shower gifts, communion and baptism gifts, holiday decorations, and on and on. There is something for every occasion, every taste, every budget. There is even home decor. Some of the items are cool, modern, or high end. Some are gaudy trinkets and baubles, or cheesy like Ferrari espresso cups. I was looking for some good steak knives and there wasn't a great selection but I did stumble upon some cool serving bowls which I was able to special order the exact sizes and colours I wanted from it.

Excellent experience at this little known store. Service was excellent; staff are knowledgeable,…read morehelpful and focused on ensuring a happy customer. Prices are very fair for the quality of product; selection is so much better than at the big box retailers. Big thanks to Erna, Cailin and Geoff for your help throughout the process. I purchased two vanities, sinks and faucets. I very much appreciate the in-store help in selecting my items; and the after sales follow up to ensure I was satisfied. My new vanities are beautiful and a high quality product. Highly recommend over a big box retailer if you are considering renovating your bathroom or kitchen. Also nice to support a Canadian company.

Takes money, makes you follow up forever, delays your project and has guts to say "do whatever you…read morecan, I will not refund or deliver". Taking legal action. People with similar experiences feel free to contact me so we can make bigger lawsuit. I will post his new business address once he moves so I can make everyone aware that they are dealing with a scammer.

Stay away!!! Very unprofessional, unorganized business. Their sales person, I think its owner…read morehimself, is just interested in your money. Then he will make you chase for weeks and months for the stuff that you already paid for. He will then sound like he is doing a favour to you by delivering these stuff to you, which often doesn't come despite promises. Our whole renovation project got delayed because of this store's unexplained excuses and delays. They will bill you fast and then start giving excuses after excuses. I'm very serious. Save your time/money and go elsewhere.

I did tons of research on bathroom vanities before I actually began shopping for my new vanities…read more After being disappointed at a couple of stores I went to Canada Kitchen and Bath. The showroom has everything you could want. I was informed of all the different options I could have by Saduf. She is very knowledgeable and so helpful. They even returned my messages when I called after hours when I thought I had a crisis. I bought 2 different vanities from Canada Kitchen and Bath and I wouldn't hesitate to go there for any other bathroom or kitchen needs.

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.