(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

My Dad used to go to Medina's glass for all his window needs for his business. When I finally…read morerenovated my home in LA I went to Medina's glass. I was beyond happy with their work. They came out and measured, installed and took care of everything. They have great prices and great customer service. The employees are kind and respond quickly! I am so happy with how my Windows look. I highly recommend Medina's glass.

Some Homeless guy broke our front glass door with a hammer, and I called several glass shops to see…read moreif they could fix the door asap. Some shops told me that since it was thick glass, it would take 3 to 5 weeks to get the glass. Medina's Glass Shop could do it in less than ten days, and Pedro was easy to reach and answered all my questions. On the installation day, they arrived right on time and installed the glass door. I highly recommend Medina's Glass shop for its professionalism and reasonable pricing.

Needed glass replacement for an exterior French door. Fernando provided a quick estimate and came…read moreby to measure the window the next day. He is professional and shows up when he says he will. Competitive price and excellent service!

Excellent work from start to finish. Very professional, on time, and clearly an expert at what he…read moredoes. He explained all the shower door options in a way that was easy to understand and helped me choose what worked best for my space. He speaks both Spanish and English, which made everything smooth. The installation was clean, solid, and looks amazing. Highly recommend if you want quality work done right.

It's really tough to find good help these days and I needed a glass door replaced due to having…read moreshattered glass. After calling a number of companies, I chose to go with Victor because he was incredibly responsive, provided fair estimate, followed through on his word, came exactly at the time he predicted and was incredibly reliable.! Sometimes you take a chance on people and I'm very, very satisfied with Victor's timeliness, professionalism, and overall fast craftsmanship. To whomever is reading this please trust your gut and go with Victor.!

Had a window, single pain, break in our apartment and he was quick to give me a quote and come and…read moretake care of it. He was super nice and respectful and gave me a killer deal. I will definitely be using him again for any future repairs, even though I hope I won't need him. :-)

We hired Smart Window Company to fix and ultimately replace a sliding glass door that had become a…read moreconstant problem. The door was hard to slide, didn't seal properly, and clearly needed more than a quick repair. From the first visit, the team was straightforward and honest about what could be fixed versus what made more sense to replace. No pressure, no upsells. Scheduling was easy, they showed up on time, they worked clean and efficiently. The install itself went smoothly, and the difference was immediate. The new sliding door glides effortlessly, seals tight, and feels solid. No rattling, sticking, or gaps. Communication was great the whole time: they explained the issue clearly, walked through the replacement options, and followed through exactly as promised. If you're dealing with a sliding door that's past its prime and want it handled right the first time, this is a company you can trust.

Tom and Peter did a great job fixing the deck today. They were thorough and efficient, and…read moreapologetic about the delay and transparent about what led to it. I truly appreciate their hard work and legwork getting the parts for the project, and their commitment to completing the project and making things right.

Had a broken window that required repair, I sent out a request, and received a prompt response from…read moreSofia. She was able to provide a fair estimate for the repair. The estimate was based on pictures I provided. The next day, Javier, the Glass Technician, arrived promptly. Javier assessed the damage, and began working on the repair. He was meticulous in making sure the repair was done correctly. I couldn't be more pleased with the repair, the professionalism, and the reasonable repair price. I just wanted to thank you again for your help, and I will definitely keep BSM Glass & Mirrors as a favorite for future projects.

If you're looking for a company that treats a sheet of glass like a work of art, BSM Glass &…read moreMirrors is the gold standard. I recently renovated my home gym and needed a massive wall mirror to pull the space together. From the initial measurement to the final polish, the experience was seamless, professional, and--honestly--impressive. The "Channel Trim" Detail: I was worried about the edges looking unfinished, but they recommended and installed a sleek channel trim. It gives the mirror a high-end, "built-in" look that makes the entire gym feel like a luxury fitness boutique. * Precision Engineering: They didn't just slap a mirror on the wall. They ensured the alignment was perfect, accounting for every quirk in my walls. There's zero distortion; it's crystal clear. * White-Glove Service: The crew was punctual, respectful of my home, and left the gym cleaner than they found it

Great service! Good quality work. Very affordable product and efficient service. I purchased…read morewindows for my house, I enjoyed the experience.

Super efficient and reliable business. Great prices. We changed all of our windows, in just 30…read moredays! I would definitely recommend this company to others

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Professional. Fast response. Great communication and efficiency. I had old wood windows that needed…read moreto be replaced ASAP before leaving the country. I only had a month and I contacted several window companies for an estimate. 1) I compared Milgrad prices with Lion to Home Depot and theirs was cheaper. And also 2-3 weeks faster. Ditto other window companies on Yelp. 2) Very efficiently run. I had my measurements quickly within a day since they knew I was in a rush. I got my windows just in time installed with one week to spare. Installation was quick and easy and took 2 hours for 2 windows. They were fast on communication via email which I love. Also providing me updates constantly. I highly recommend them for window service.

Handled my request very professionally. The reply is prompt and patient. The job is on the second…read morefloor and has to use a ladder, but the replacement went very smoothly and fast. Price is very reasonable too. Really appreciate the help!

The glass panel of the fridge broke. After contacting lots of cabinets and glass companies I came…read moreacross this great business. He come to see the project within 2 hrs of our first message. He saw it, measured it and gave me a price. Very honest, respectful and knowledgeable person. Today he come to installed and I couldn't be happier. Wow what an amazing job. I definitely recommend him.