My wife and I recently got to spend a night on the Natures Sleep Gold Mattress. It did not…read moredisappoint. We really appreciated the firmness of the mattress. My wife usually wakes up with mild back and neck pain but after our night on this mattress we had NONE! It was the perfect firmness that allowed each of us to get super comfortable without disrupting the others slumber. We haven't awoken so rejuvenated in a long time. Working with Sean was refreshing as well. He really goes the extra mile for his customers, putting them first. Sean really takes the headaches out of everything! Thanks Sean!

I can't recommend BoxDrop enough! This family run business made shopping for a new couch completely…read morepainless. Every person we spoke to was helpful, patient, and knowledgeable. The prices are incomparable to any other furniture store we looked at. Far more affordable! We were able to take home a beautiful sectional for way less money than we were expecting to spend. We are so happy with our purchase and would absolutely go back!

Best Deals in City ! Went to Furniture Now in Rochdale first…read moreboy is that store a rip-off idk why but mattresses look used their and furniture smelled moldy ... ran out of that place so fast almost left my shoes behind . So I googled mattress stores near by and thank god Factory Discount came up so I decided to check your store out. . Sales man where knowledgeable and not pushy ( like the store in Rochdale eww can't get that smell out of my head ). Factory Discount had the same mattress for half of their price .. Factory Discount will definitely recommend you to my family and friends Thank you so much Molly

I would definitely recommend coming here to buy a mattress and/or any furniture you need! Mark is,…read moreby far, one of the nicest people I have met and he provides stellar customer service. Because I am a student, I had to be very pragmatic with the mattress that I chose. Mark was extremely accommodating and worked with me to find the perfect mattress within the price range I was looking for. Additionally, the delivery process was as smooth as can be, and Mark kept in constant communication with me the day of, until it arrived. I most definitely had a great experience here and will be coming back in the future!

Ignacio was extremely knowledgeable and helpful when assisting me in picking out my mattressread more

We were helped by Kiara Colon, she was fantastic. I needed to pick out a mattress for my mom and…read moreneeded it quickly. She did a great job identifying what I needed and got us a great deal and even got us our delivery on the day I wanted.

Can you imagine going into a place, where the owner tries to sell you what you want, is honest,…read moredoesn't hustle you for the sale, is friendly, knowledgeable and is very patient with all your questions? There may not be many out there but they are still around. Therone helped me out and made a good deal for me. He should do a TED talk on how to do business! Anyways, he gave me a time window of when they would drop off my mattress. And..they were early! ( when does that ever happen for any delivery time window..ever?!) I couldn't remember the guys names who dropped off my mattress, set it up, and were out in less than 20 minutes. They were super nice as well. Unreal. If you want to get a great mattress, at a great price, these are your guys. It was such a pleasure meeting, Therone. I can't say enough good things about Watertown Mattress.

I wish I had found Mike and Watertown Mattress sooner!!!!! Mike super easy to work with and showed…read moreme several options for a bed for my teenage son. The bed is great...the delivery was smooth and quick! Watertown Mattress has the BEST service around. Do not bother wasting your time looking elsewhere. Thank you, Mike, for making the task of purchasing a bed so fun and helpful!

I recently purchased a mattress from mattress Firm in Auburn. Mass. Ziggy worked with me on two…read moreseparate occasions and couldn't have been more helpful or knowledgeable. This was a rather big purchase for me and Ziggy gave me plenty of time to make my final decision, I never felt pressured or rushed. I will be happy to work with him again. Also the delivery men, Mario and a co worker were very careful in getting the old mattress out and the new one in, they were very professional. All told a very positive experience

It was time for a new mattress, and there are so many types now available, I checked out research…read morefrom Consumer Reports and Wirecutter from the NY Times, among a few other online resources. Buying a mattress seems more complex these days, though it begins by narrowing down the choices by determining if you want an innerspring, foam, or hybrid mattress, and if you want an adjustable or standard base. We visited three stores during our search, deciding on a hybrid mattress with adjustable base. Of the three stores, we liked the Mattress Firm in Auburn best because: + Wide selection + Easy to try out all the different mattresses close together (a furniture store we visited had them spread out in different locations) + Transparency with the model we were considering (left with a written description of the model and price) + Clear and simple explanation of the mattress choices and options + Matched all offers from other stores (free delivery for example) + Emailed extra discount coupon for us to apply if we decided to purchase The mattress and adjustable base were delivered on time, set up promptly and professionally, and work well. We think the mattress is very comfortable, but if we don't like it, we have 90 days to swap it for any mattress, regardless of price (higher or lower). We would be happy to return here.

I'm not sure how to review this. On the one hand, my experience actually buying the mattress here…read morewas great. Kim, the floor manager, was friendly and helpful without being pushy, and helped me get a good deal on the mattress I wanted. on the other hand, since i bought the mattress a couple of weeks ago, I've been getting automated calls "thanking" me for my purchase every single day, often multiple times a day, to the point where it is intruding into my life really awfully. I want to give five stars to this particular store and negative a million stars to the company. (I've been on hold with the customer service line for 15 minutes. I love muzak, don't you?)

My girlfriend and I had an amazing experience here. Customer service was excellent especially…read moreGerry! He helped us pick out a mattress and pillows!

I can't say enough good things about my experience at Sundeen Furniture…read more First of all, the sales tactic was light. I was greeted, then given time to roam without being bothered ever five seconds (I'm looking right at you Raymour & Flanagan, your sales tactics border on harassment), which made my shopping experience so much less stressful than at other furniture stores. Secondly, I got a fantastic price on exactly what I was looking for, and I got a high quality name brand sectional - not some crappy no-name thing that will only last a couple years. Third, FREE local shipping and pickup of my old sofa. YAY!! Finally, the delivery guys (Matt and a sidekick) were super nice and professional: Smiling and accommodating even though getting the giant sectional into my home was difficult, and generally nice to be around - That's important when strangers come into your home. Again, I can't say enough good things about this store. I'll definitely be back next year for a new bedroom set!

I love this furniture store. This is the 2nd time going back in the last 2 years, and each time I…read morefound the staff extremely warm, welcoming, and helpful. No high pressure here at all. They allow you the time to browse the store at your leisure. The value is top notch as we purchased Lazy Boy furniture for a great price! The delivery crew is awesome and hardworking, always going the extra mile to please the customer. I highly recommend Sundeen for your furniture needs! It's all family owned as well, always great to support a nice local business.

The most amazing furniture store I've ever had the pleasure of doing business with. The owners are…read more2 brothers and they work right in the store. They bent over backwards to accommodate me. When I received the furniture, it was absolutely beautiful and excellent quality. This is the only store I will go to for furniture from now on.

Oh I was in the store yesterday and all of the furniture is very high-quality and the prices are…read moremore than reasonable! You can go to a big box store and pay more or help a wonderful local business! The staff is very helpful but not pushy at all! 10 stars

Very pleased with the help and service that we got. Manuel…read moredid an outstanding job correcting an error that was our fault. He worked overtime to get our delivery rescheduled and everything worked out fine. His efforts are very much appreciated!

I give points to Adrian for being patient with my husband and I purchasing two different…read moremattresses. Why I am giving a three star is because what upsets me the most is the fact he failed to tell us DO NOT remove the tags off the mattress if we decided to return them. Otherwise the warranty is no good. For a couple who just bought a house and pitching pennies, he did not tell us. And for Tyler the nerve to say he did, don't even. We would 100% remember a detail like that. Also if you read the tags, it doesn't have big fat red letters that tell you not to remove the tags. So make sure to keep the tags if you plan to return your mattress.

My wife and I love our new bed. And we had an excellent experience working with Dawn to find the…read moreperfect mattress and base. Dawn listened to us, shared information about different mattresses and bases, and was very kind, patient, and professional to work with. I'd highly recommend Dawn and Mattress Firm to anyone who is looking for a new mattress.

This should be a ZERO star review for UNACCEPTABLE SERVICE…read more I ordered a $1,500 Sealy HD Premium Queen mattress last week. It was scheduled for delivery Sunday and nobody showed up, yet the delivery team lied and claimed they did. It was rescheduled for Wednesday. After waiting around a second time, the crew finally arrived only to bring the completely WRONG mattress. I took TWO days off of work for these deliveries. I have been forced to sleep on my couch for weeks and desperately needed this bed. Their pathetic attempt at a resolution was to offer me a couple of free pillows as if that makes up for a missing $1,500 bed and weeks of back pain. When I called the Natick store to get this disaster resolved, Store Manager Matt completely passed the buck. He told me there was nothing he could do because it is a third party delivery service. He didn't even bother to apologize for the extreme inconvenience and massive waste of my time. Instead of fixing their mistake, his only real solution was to just push a refund on me and walk away. Mattress Firm took my money, botched two deliveries, and Matt completely washed his hands of any responsibility. If you expect a company to actually honor its delivery dates or care about customer service, avoid Matt and this location at all costs. Shambolic operation.