I could not recommend Claire and her team enough. We had a poor experience with another company…read morebefore we worked with Claire and she turned our homebuying process around. They were quick, efficient, knowledgeable and had timely responses to emails and calls. Their online document submitting system was smooth and effortless. Over my family had a pleasurable experience buying our first home. Thank you Mortgage First!

I had a very unique situation and Claire and the team at Mortgage First did an amazing job of…read morehelping me find a solution that fit. They made getting a mortgage easy, took plenty of time to explain everything to me and I really felt like they went above and beyond to help me every step of the way. I cannot recommend them highly enough...you are in good hands with them and they will help with my next mortgage...if I ever move again!

So I'm reading the reviews on this place and if you read them all, the one star'd submissions are…read moreall frustrated individuals that seem to forget that EVERY financial institution has hiccups like this. I've had Chase, BOFA, KeyBank, ALL of them work like this. Just because you're disgruntled because you can't reach a body fast enough by phone does not warrant a 1 star review. Let me tell you about my experience(s) there thus far. I've had them for about a year. My credit card was hacked once [online purchase] and they caught it immediately. Every single time I go in there I am greeted immediately. Every service I've ever needed was taken care of promptly, from new cards, to coin counting, to ordering checks. I have the mobile app which I pay bills from, there is NEVER an issue they don't handle immediately. And let me tell you what happened just this morning. Thank you LISA FROM THE WIRE TRANSFER DEPARTMENT. I completed the wire for something that should have been paid for YESTERDAY. And while the payment was not late, it was a matter of confirming with my seller that the payment was made for shipping purposes. So I called the 800 customer service number, I hit 4..then I hit 3. And I was connected immediately. I didn't have to wait, I wasn't 10th in line, and it's already 9:40am on a Tuesday..if that tells you anything. So I explained to the young man what it was I did, and how I did it. He confirmed the payment would not go out until TOMORROW. *ALL* financial institutions work their wire departments differently. OCCU likes to LOOK at each one they just don't send them out [thank you fraud department measures!] but when I explained why and what it was, he asked if he could put me on hold. When he came back he said LISA in the wire department would pull mine and process it AND send me an email today of when it was completed. IF THAT ISN'T SERVICE AND KINDNESS I DONT KNOW WHAT IS. I asked if I could send them cookies or pizza as a thank you and he said "just pay it forward and make someone else smile we're glad we could assist you with your transaction that's why we are here". WHEN do you ever hear something like that from a customer service representative any more? KUDOS to them. Post pandemic people have no patience any more. BUT remember please-the reason you USE THEM is because they provide the human touch service large banks do not. WELL DONE OCCU! and many thanks.

Place is a joke. My loan is setup for automatic payments, that they don't take out. And goodluck…read moregetting ahold of someone. Good ol liberal Oregonians screwing it to the working man. What a joke. Been on hold for 18 minutes, still no rep on the phone. So I must not be the only one with issues. SMH Spent 35 minutes on hold, finally clicked for a call back. Lady calls back and is useless. I made a payment Saturday since they can't do the simplest of tasks. Came out of my account today, she goes I see nothing. I wouldn't trust them to watch a stuffed animal, yet alone be a financial institution. She can't tell me why 1/2 payment was taken last month, can't explain to me why I can't make additional payments and apply it to prinicipal. I have to wait for a call back after creating a ticket. Talk about a waste of time. Will be contacting the appropriate channels to get this sham of a company some sort of discipline. As they seem to think they can or can't do what they're supposed to do. AVOID THIS POS COMPANY AT ALL COSTS

The only reason I gave a rating of "five" is because there isn't an option to give SIX!…read more My wife and I have had a lot of experience over the last 23 years buying and selling properties. We had been watching property in a very specific part of town for nearly two years. As our country's financial outlook began to turn gloomy, we decided we'd better pull the trigger quickly before rates went to the moon. A friend we trust recommended Phil Gerstner at Lighthouse Home Loans. We reached out to Phil and the rest is history. Understand, we've bought and sold more than a dozen properties in a couple of decades and we have NEVER had such an OUTSTANDING experience as we did with Phil and his team. We thought for certain we'd waited too long and would pay the price through high rates. Phil shopped our loan HARD and found us several options to choose from that made sense and were manageable for us. Phil took the time to teach us about the process, broke each option down into steps that helped us understand potential outcomes BEFORE we made a decision. We have NEVER had a broker take the time and spend the energy doing this before and we have come to VALUE Phil's thoughtful input. I CANNOT RECOMMEND PHIL AND LIGHTHOUSE LOANS STRONGLY ENOUGH. You will be doing yourself, your family, and your future a huge disservice if you don't at least have a conversation with him, talk about your plans, dreams, and options. Thanks Phil and Lighthouse! We LOVE our new home.

Phil was knowledgeable, responsive and extremely helpful in making sure we had a good experience as…read morefirst time home buyers. He made every effort to get us the best deal and was constantly giving us good news. I really liked working with Phil and Lighthouse Home Loans. I would HIGHLY recommend them to anyone.

Craig Showalter was on top of everything from start to finish. I would highly recommend Craig to…read moreanyone looking for assistance with their mortgage needs. A++

From the owner: Edgewater Financial (NMLS #14216) is here to help you find the loan program that is right for you!…read more Our knowledgeable staff has access to numerous lenders and hundreds of loan programs and will walk with you through the entire loan process. Call us if you are purchasing a home or refinancing your current mortgage!

I was referred to Karen at Landmark by our realtor. What a blessing in this chaotic crazy time…read more The mortgage process in itself, is not an easy process. Yet, Karen made it the simplest mortgage process I have experienced. This is the 4th and hopefully, final home purchase for my family. Karen made herself available anytime I had a question. She is professional and knowledgeable. She negotiated a great rate for us. I knew through the entire process that she was there for us. Seriously, if you need a Mortgage talk with Karen. I am pretty sure you won't be disappointed!!

I was originally referred to Tyler Westby at Landmark Professional Mortgage Company (in 2003) by a…read morefriend who is a real estate investor. I was told they would work hard to obtain the best mortgage financing, at the lowest rates. I have obtained 4 mortgages through LPMC since then. I appreciated the courteous attention to my needs each time. During my most recent mortgage I ran into a complicated HUD issue due to an unintentional error on my part during the title process. It would have been easy for LPMC to leave me on my own since their job was done. Instead, they stood with me through this ordeal (over 3 months) and, mostly attributable their efforts, the matter was completely resolved. LPMC has earned my business and my highest possible customer rating for their awesome service.

Sierra has helped me with multiple transactions. All have gone very smoothly. She is absolutely…read morethe BEST to work with. I would highly recommend her help to all. I believe now she has moved to be in position to help with nearly all ones home financing needs. Can't say enough good about her and her assistance. Bob

Scott Gilbert, Melissa and Selisha are miracle workers! There is one word to describe this company…read more- integrity. The day before I was to close on our home with another lender, Freedom Mortgage, we were not able to close on the loan due to a title discrepancy. The movers were there and everything was boxed! It was a nightmare. I called Scott the following day and his underwriters researched the title and it deemed it clean with no issues at all. With Scott's lead, and with his vast knowledge and experience I was able to close on the loan two weeks later! Melissa and Selisha are wonderful to work with as well - speedy, warm, intelligent and kind. I highly recommend this company!

I can't say enough great things about Lighthouse Financial, and especially Scott and Mel, who have…read morehelped us sail through multiple transactions over the years. I was originally referred to Scott by my real estate broker while looking at investment properties in Salem and Keizer. I used US Bank in the past, but most of the big banks have a "mortgage guy" who seems to be asleep at the wheel. But when you work with someone like Scott, who can shop multiple lenders and give you brilliant strategic advice on how to structure deals for the best outcomes, you avoid the assembly line (and inevitable delays) of the larger institutions. What a night and day difference. He is very sharp and moves like lightning. My goals are very different from the regular home buyer, and so I rely heavily on consultative experts who can problem solve their way around obstacles. They know how to work a bigger plan and make sure we are hitting all of our metrics. If I fall short on something, Mel brings the urgency needed to get the deal done. I can't tell you how appreciated that is. That level of focused project management is worth every penny. They really work hard to see around corners for you, and to package things efficiently for underwriting to keep surprises minimal. They are truly masters of what they do. I highly recommend them to any and all REIs who want pros to handle their financing side. This market is too competitive and moves too quickly to have anything less than a top notch financing partner.

My experience with this branch in Salem was great. The Escrow/Title person we worked with for this…read moretransaction was nice and responsive throughout the transaction. They have a small parking lot avail for customers. They got the job done right!

Not happy with the time it is taking to get proceeds from sale of home. Closed on the 17th of the…read moremonth and are told by the bank we will not receive the majority of the proceeds until the 30th of the month! Somebody is making interest on our money.

Etta is seriously amazing. As the other review said she is the best. The communication alone is…read moreoutstanding. Even my realtor mentioned to me how awesome she was. All western mortgage has a true gem on their hands. If you're looking for an amazing person to deal with who makes a very complicated process, simple as can be ... Then she is the one.

My fiancé and I just bought our first home and let me tell you, we were nervous going into this…read moreprocess. Etta foote was our Loan advisor and she was absolutely AMAZING!! The communication was outstanding. Anytime we had a question she would be there, evenings?.. she was there! Weekends? She was there! Holidays? SHE WAS THERE! Thank you so much Etta and All western mortgage for making this process as smooth and as fast as possible. We appreciate you! 10/10 would recommend to anyone.