Charlie did a great job towing my son's car. He knew what he was doing and got the job done nicely…read moreand quickly.

Whoever your driver was heading north on I5 about 1:40 and taking the La Center exit tried to do so…read morein "MY" lane as I was exiting - almost squishing me into the guardrail!! He never looked or hesitate. He drove into La Center turning up Aspen going on towards NE North Fork before I turned off ...

We have had multiple issues with Brasher's Portland…read more To start the lot is usually a disorganized mess. Cars are rarely where they are supposed to be. They also can't be bothered to put run number stickers on the back of vehicles so after test drives cars don't get put back where they should be because you can't see the inventory numbers on the back of the car. Manheim does this. Photos of the car look like they were taken by a 3 year old with a 10 year old cell phone. Most are blurry and out of focus, pretty much worthless for gauging a cars condition. On 3 out of the last 3 sales I have attended cars were listed as being available for sale, but never crossed the block. So I waste a trip out to the middle of nowhere to look at cars that aren't for sale. This isn't an isolated incident, this seems to be a business practice. And the final straw was today's auction where I bid and won on a car online. I have an email saying I won the car. I have a purchase order showing I won the car. I have a screenshot showing the car was sold. Then I get a second email saying I won a different car. And now they claim it's a clerical error that allowed me to bid on the wrong car. How can you trust that they aren't regularly changing offers, bids, buyers etc. to make more money? They're happy to take your money if you accidentally bid on the wrong car, but they won't own up and sell you something you rightfully bought. An ethical company would admit it makes mistakes, and either own it, or at least try to make an offer to help. These guys? Nothing. There are plenty of other auctions out there, don't waste your time here, go to other auctions.

Friendlier than the rest of the brashers auctions but same issue with failing to get better…read moreinventory to sell. A lot of cars are reran at this auction to comply more with the seller than the bidders/buyers. When the seller has too much say at an auto auction nobody wins.

This a Good Company to do business with. They are straightforward and I have no problems with…read moretheir customer service. To the complaining customers: Be aware they sell Cars that the Car Dealers don't even want to sell. These Cars are not Gems. They do not control, or are they responsible for the weather, or other Acts of God. Sometimes it is your problem, not theirs, and it's yours Financially.

Sold me a stolen trailer. Police picked it up and they refused to refund my money. I am now…read morepreparing a lawsuit to get my money and expenses back.

Just give yourself a favor and try to avoid buying form this Location This location is shady and…read morecommitting fraud. One of the worker told me to give him money to list any car I like as non running car so I could get it Cheaper and also they mark non running car as run and drive if they know the seller so there is higher bids. I would avoid getting a car without seeing it yourself, and make sure it's as it described in the website.

Drove 3 hours to come pick up my car I bought online (showed up an hour before closing time) and…read moreapparently they have a new policy where they stop loading cars BEFORE they even close so I completely wasted my time and they refused to drive out my car 10 feet to me. Very disappointed

Five star experience working with David. Buying cars has always been an extremely stressful…read more process for us, and this was the exact opposite experience. Communication/customer service were above and beyond. He was great with keeping within our budget, and the signing of the paperwork was quick and simple. He has outstanding knowledge of the auto industry. Cars are truly his passion, and it shows. We will absolutely be back when we need another vehicle!

I bought a used car from David through craigslist a few years back and had such a positive…read moreexperience I reached out to him recently to help procure another vehicle at auction. He also helped me figure out how to transport a car from California to Oregon - I didn't even know where to start. David knows pretty much everything there is to know about cars and how to get exactly what you want. I won't hesitate to reach out to David again for anything car-related in the future.

I recently had the pleasure of speaking with Luba at AutoBidMaster, and I cannot recommend her--and…read morethis site--highly enough. As a regular customer and not a dealer, I had a lot of specific questions about how the process works and some concerns regarding my account. Luba was incredibly patient and thorough, answering every single one of my questions in great detail. She didn't just give me "surface-level" answers; she took the time to make sure I actually understood the platform. Her level of expertise and helpfulness has given me the confidence I needed to move forward. I'm now excited to continue my vehicle search and hope to make a purchase very soon. If you are looking for a site that offers both great inventory and stellar customer support, look no further.

This place is a joke and has the worst "customer service" I've ever had the unfortunate displeasure…read moreof dealing with in my entire life. As a living breathing human, you walk in & are completely ignored. There's multiple signs that say to scan a qr code and check in and then are prompted to download an app. I spent 4hours on the phone trying to get online access to esign documents but was unable to access my online account. So I drove my husband here from Washington to get his car totaled out. I was told on the phone to just come in person to sign documents and then when physically present they directed me back on the phone/internet which is where the problem happened to begin with. Let's go back ........ I only ended up at this place because my husband is an awful driver. Our car insurance is through the military and my husband is eligible for military insurance through me. Although I'm not the registered owner of the vehicle - my husband is, but all communications have to go through me to him because his coverage is through my military connections. We went in this morning on 4/07/25...... The person who "helped us" was incredibly hostile and unprofessional. I've never been so disappointed and disrespected by any "professional interaction" in my life. I understand that bad days happen. I understand that life is hard and it's Monday and everyone has their own unique struggles but what I don't understand is the disgusting attitude this ogre brought to work today. I can't even call you a person. You're an evil deplorable monster with bad tattoos and aggressively yellow nails. You disrespected me in such a way that I promise you wouldn't be possible if you weren't at work and taking out your unhappiness in life on others. I straight up thanked you for coming to work today and instead of having any level of humility or human compassion you chose to be rude. I have no idea what I did to you, but I can promise you that indefinitely I have nothing positive to say about you or the company you're supposed to be representing. You're ugly on the inside and the outside and you're miserable. Please keep that to yourself because wtf. You're a disgusting and vile creature.

Predatory. They went through our car and stole all of our change out of the cupholders and an…read moreExpensive toolkit out of the trunk.

IAAI sold me a stolen vehicle with an invalid title, the police has been in contact with me, the…read moreDMV has been in contact with me, and I have yet to get anywhere with IAAI. Kevin the GM at Portland North has been one of the most difficult, and ignorant IAAI employee I have yet to encounter. His lack of follow through and communication is putting a great business model in a bad light. I have dropped the vehicle back with IAAI after being promised a refund check from the GM, It has not been over 3 weeks of repeatedly calling, leaving voicemails, messages with him and all of Portland IAAI branch (from where the vehicle was purchased from) and STILL have not gotten a call back. I have been a customer of IAAI since early 2008. I've watching the service at IAAI deteriorate year after year because of bad management. The GM (Kevin) at the Portland facility has been ignorant of his customers' basic needs and is driving IAAI into the ground. It's a shame to see a business with a good model be run to the ground with terrible customer service. In light of a few good people (Austin) who actually care about their customers I will wait another week from 03/21/22 to get this resolved. I don't hear back from Kevin or (anyone else in management) that can help. I will pursue LEGAL ACTION against IAAI to the full extent of law. I am not a bad person, I don't write bad reviews for fun. I cant believe such a simple matter has come to this. I will consider revising this review if somebody at Iaai will come to their senses and close this out before litigation time.