I work as an Uber eats delivery driver and I must say in the almost 10 years I have done this job. This restaurant gave me one of my worst experiences. I asked the staff member how long it would be they said 10 minutes, which ended up turning into 30. after waiting for a long time, I asked the staff member if everything was in there and she goes. OH MY GOD CAN YOU READ? This Manhattan bagel clearly takes disrespect first and not their customers or third-party drivers. read more

I grabbed a Santa Fe sandwich with a plain bagel and toasted double Dutch chocolate muffin in the morning. The bagel was crunchy yet still chewy which I throughly enjoyed. I could do without the sauce though did not provide as much flavor as I thought. 10 minute wait. Friendly Service. Tight parking. read more

Manhattan Bagel - Santa fe - Bagels Near Me - Willow Grove, Pennsylvania

I ordered a turkey,egg white, avocado, and cheese bagel, and it was great. Bagel was firm and not chewy, and their serving portions are pretty big so you really get what you pay for. Great customer service, and great food. read more

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Called in an order to take brunch for my mom. Unfortunately the manager was on vacation, which seemed to leave chaos in the kitchen, and when I got to my mom's place, the sandwiches were literally empty inside! Whitefish salad ordered for both, but none on either one. See photos. The manager made good on it the next week. She personally made me two huge sandwiches (we could've shared one) and didn't charge for either one. They also had credited my card for the empty sandwiches received a week earlier. So that manager fixed a negative situation. On the plus side, the whitefish salad is kick ass, and their bagels are light and delicious. I also like that they put toppings on both sides of the bagel, not just on the top. This is definitely my go to place for picking up a bagel when I go to see my mom! read more

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I got a bagel with cream cheese and lox. The bagel was just ok. The cream cheese and lox were both a little light.

Just a review for an order of a half dozen bagels. Staff were friendly and the service was quick. I ordered two plain bagels, two Asiago, one jalapeño cheddar and one honey wheat everything. The bagels were fresh and delicious! I really enjoyed them and will be back again. read more

One of the best authentic bagel houses. It is a little on the pricey side but if you want really really delicious bagels, this is the place to go to. We had breakfast where we tried a spinach/egg/cheese on an everything bagel as well as the Lox on an onion bagel. Both were really tasty and freshly prepared. Lox comes with a heavy dose of cream cheese so be prepared for that. The capers in the Lox sandwich give it a really nice kick. The chai tea latte was OK, probably won't get it again. Hashbrowns are a little greasy. They also sell bagels by the Baker's dozen, half dozen, or individually. They provide freezer bags if you want to save for later. Parking can be cramped especially on weekend mornings but they offer additional parking in rear. read more

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Amazing food! clean and fast service can't wait to come back. Everyone here is super nice and make sure the meal comes out correctly.

It's franchise bagels that are better than average as as those from a grocery store. Orders are rarely ever ready on time, and sometimes they aren't even aware of your order, leaving the staff frazzled and backed up. The prices on beverages and sandwiches are overpriced. There's no other competitors in the area and their location is prime. read more

RE: Willow Grove PA store: They have, IMHO, a SUPERIOR cup of coffee. A little pricey, but superior if you want an enjoyable cup of coffee. I have not tried the food yet... read more

Ordered a whitefish bagel. Missing completely. Ordered three with Turkey bacon. Got regular. Literally can't eat ANYTHING like, nothing, and was told to file a claim with Uber eats. WOW. Ok. At least my neighbors get some bagels! read more

Stopped in Wed and took advantage of their $3.50 bagel/cream cheese and coffee combo. The bagels here are probably the smallest I have ever seen. The cream cheese was good and a very healthy portion. Wish the bagels were bigger and there was a larger selection of cookies and other sweets. There were quite a few muffins, but limited selection of other sweets. Coffee was good and both hot and cold are self service options. Place has somewhat of an Einstein's Bagel vibe to it, even some of the fonts and layout of signage looked similar. Worth coming back again, maybe need to get two bagels next time. read more

Again...pulled up today at 2:40 when they close at 3 and the open sign is on. Walk up and the door is locked and the girl flips off the open sign right in front of me. Lolololol. I served tables for 11 years and that's a no no In the industry. First time coming here after not coming for 6 months because of bad service. What a taste that left.... read more

Manhattan Bagel - Bagels Near Me - Willow Grove, Pennsylvania

Ordered 2 nova lox sandwich and they were both awful. Too salty and bagels did not taste soft. It was hard was maybe old or too toasted. The kid who made my sandwich added too much salt to both sandwich that i practically gagged. It was such a terrible experience. One where I will not be returning again. read more

Very rude staff. The looked miserable. I had to say excuse me twice to get the girl to look up from her cell phone. Then she proceeded to give me a look and instruct another miserable employee to help me. There are plenty of happy people who will be willing to take your job read more

Manhattan Bagel - Still on the phone - Bagels Near Me - Willow Grove, Pennsylvania

Bagel is great! Crispy outside soft chewy inside... the service and cleanliness of the place is lacking. Not sure if I will come back.

They are always behind even if there is 10 people working and 3 customers. They always take the phone off the hook. The last 2 times I went in the pretended they didn't know and the other time told me it was dead and they didn't know. Quality of food has dropped drastically in the last few months read more

The staff is friendly! Food is great, coffee is consistent. Overall my experience over the past few visits have been great. James and crew thanks for all you do in the community. Variety of bagels are amazing! See you tomorrow crew! read more

Came here for lunch this past week. We got some coupons in the mail for a buy a lunch sandwich and two drinks and get a free lunch sandwich. We were greeted at the door and the person at the counter offered suggestions about sandwiches. We ended up getting the chicken pesto bagel sandwich and the pastrami sandwich, as well as two drinks per the coupon. The drink counter needs some re-vamping. I think it was around the time they were closing, and the iced tea smelled like a dirty bathroom. We poured out our tea and got coffee instead. Their iced coffee was better, but a little watered down. I like how you can put in squirts of different flavorings to your coffees, but these dispensers looked like they had been there for awhile. I think what makes this place a 2 star is the condition of the actual restaurant. It reminds me of a really really old McDonald's in design. The bathrooms were really smelly, and there were around 10 flies buzzing around inside the eating area because they had their door propped open. It made me wonder about all the food behind the counter and how many flies had landed on it. The sandwiches themselves were quite tasty. Loved the flavors of both sandwiches, although the pastrami probably won out. The pickle on my tray was a little dried out but I love pickles so I ate it anyway. They only give you a small condiment container size portion of either macaroni salad, potato salad, or something else that escapes my memory. I wanted to love this place, and as good as the sandwiches were, the atmosphere really makes you not want to eat there. There needs to be a little more attention to detail. read more

Pretty pricey for breakfast sandwiches. You will easily drop $20 or more for two people for little breakfast sandwiches and beverages. The parking lot is super small,awkward shaped,difficult to get in and out of. They have weird hours that seem to change often. Inside is a bit cramped and there's a few super tiny tables that are lined up against the wall next the where people wait in line. So if you want to dine in you have to have someone's butt in your face while you eat. read more

Bagels are pretty much my favorite thing ever. Unfortunately, the boyfriend does not feel the same way, so we must have driven past this place a few dozen times before I vetoed sushi the other day and insisted we come here for lunch instead. They must have renovated since the two star review from 2010, as everything looked pretty damn new and clean to me. There was a short line, which gave us almost enough time to look over the menu and ogle the huge selection of bagels. I really just wanted my perfect bagel I've loved since I was a kid (sesame bagel with butter, cheese, lettuce and tomato), and there was no drama at all ordering it even though it wasn't on the menu. The boyfriend had a focaccia that looked delicious, and he said as much. The place was pretty packed, but we were able to snag a table right away as someone waiting for a to-go order vacated, and the food was brought to us in no time at all. Everything was spot on, right down to the potato salad. Oh, and as we were leaving, the guy who took our order was eating his lunch at the next table, which is always a good sign, and he still stopped to thank us for coming. Yummy food, happy employees, and a convenient location. Yes please. read more

Awesome joint! Today the place was dealing with a short staff in the middle of a blizzard and a lot of ppl coming in, and yet they were hustling a ton, food came out in a normal time and made perfectly. They were super polite (despite being stressed) and were great about filling the coffee pots as needed too. Summary: great bagel sandwiches, very good polite service, came through in the clutch. read more

What a grouch!! Lady was very rude, arrogant and unprofessional, no customer service skills, bad attitude, won't be returning there I'll stick to Panera read more

Love their asiago roll. That and a cup of coffee. .. good breakfast! Friendly and fast service too. Got too get there early for those rolls as they sell out. read more

Ordered three bagel sandwiches and a person who ordered ten minutes after me got their food first. When I asked the cashier about the issue the made a face and said he was working on my order which was a lie because another person who ordered after me received their food before me. Still waiting......oh and the cashier had hickey's all over her neck. read more

This place is the worst. We've gone there a number of times based on convenience and the fact that they have decent food, but they have gotten our orders wrong more than half of the time. Will not be going back, no matter how convenient it is. read more

I frequently visit the manhattan bagel willow grove location, I enjoy their sesame bagels and everything bagels. I've gotten to know some of the awesome employees like Liss & Kevin. They are a pleasure! My last visit I had a great conversation with Kevin. Overall prices are fair, and the bagels are delicious. read more

I typically have a great and an enjoyable time whenever my family and I visited the establishment but just the last time I not only saw one mouse running right in front of me when My son went Into the bathroom there was one just sitting there looking at him like he belonged there. I told the employee who didn't seem surprised at all ! She non-shalantly told another girl who caught it. Thank God. To think about all the poop they leave around I will not be re visiting this place read more

The outside of the store is poorly kept. It's difficult to trust quality and cleanliness inside when the exterior lacks care. K.Tague read more

We came here today on Nov. 23 thanksgiving 2017 and we expected to come and have great service as usual. As we were ordering our cashier Taylor was rude cussing under her breath and rolling her eyes as we were ordering. They took 45 mins to make 2 sandwiches and a bagel. It wasn't busy and it wasn't even close to closing. The workers making the food were cussing and freaking out about 3 small tickets. They also messed up our to lattes they were not even hot with no flavor and no whipped cream that we asked for. I don't think me and my boyfriend will be coming here again. read more

I gave this location 5 stars. Its always Clean & the food is made fresh. Staff is friendly & courteous!

this place continues to impress me. i stop in every tuesday on my way to work. i'm usually running a tight schedule, but these guys consistently get me out the door in literally 5-8 minutes. i get the same thing (egg and cheese, toasted onion bagel) every time and by the time i fix my coffee my food is ready and i'm out the door. i can't stress enough the amazing service here. everyone is super friendly- the guy james is great- he knows my order before i even get up to the register. really A+ establishment. read more

This place is almost always great... It gets 5 stars solely because of the young manager and their fast job. The older guy, probably the owner? Is not very welcoming. BAGEL NAZI! just kidding. The bathrooms could use some re vamping but thats why I avoid it. Definitely try the BLT or a honey grain bagel with cream cheese. It's delicious. read more

Today, at around 4:40 pm I decided I would commit to the 35 minute commute to my local Manhattan Bagel for dinner since I hadn't had it in a long time and I really wanted it. Prior, I had checked the Manhattan Bagel website for the hours, as well as google and it said 6 pm, which would give me plenty of time. To my dismay, after driving 35 minutes and arriving, this location was closed and had posted on their door that they close at 3 pm. I wouldn't mind them closing at 3 pm otherwise, however I was annoyed that this was not what was depicted on their website. If I had known this, I wouldn't have made the drive. This miscommuncation was very frustrating and needs to be fixed. read more

Worst bagels I've ever had, the place is dirty on the inside, terrible service and the manager is BEYOND rude. Even if the bagels were great I would still never come back because of the manager's attitude. read more

Update****** My husband and I went revisited this location after being invited back by the store manager. We received our order as we ordered it and the staff was much more accommodating. A week or so earlier I went in (due to an e-mail and promise of change by the manager) without my husband, I didn't tell the guy at the counter I was coming in the first time bc I figured its better to see if a place is better by how they treat their run of the mill customer. this place has truly changed for the better. I have been here exactly 4 times and will NEVER go back. My first experience was great, my husband and I got exactly what we asked for in a timely manner and with great customer service. The second time I was there was becasue my car broke down in the parking lot adjacent to them and I wanted some water (and a bagel) because it was super hot and I was hungry. After I purchased my water I sat down ate my bagel and waited for my husband to let me know when he was there. I was asked to leave becasue there were customers waiting for tables. Excuse me I just purchased nearly $9.00 of food and drink that makes me a customer. That was beyond rude! On top of it I was 7 months pregnant when this happened The third time I came in (my husband didnt know about the bad experience from the second visit) my husband adn I ordered a to-go order. My husband said he wanted a large coffee and the kid repeated the entire order back to us, including the coffee, but didnt ring it up. My husband was standing there waiting for his coffee cup and the kid was like "oh I didn't ring it up, did you still want it??" Why would you not ring it up he asked for it and you repeated the order to us, why would he, within seconds, choose he didnt want it? Additionally the coffee bar area was not stocked with milk/creamer and the sugar was empty. On top of it the hash browns we ordered were not cooked all the way and when they packaged them they stuck to one antoher and crimbled all over my car. We decided we would not be back again We had not gone back for some time, about a month, when we had an issue with our kitchen so we could not prepare our own meals. I went there to get us some breakfast and OMG they screwed up royally! There was a bit of a line but nothing outrageous. I ordered a bagel sausage egg and cheese on a toasted everything bagel with a hot chocolate. the guy rang me up and gave me a cup and a number for my food. I went to the coffee bar and there was no hot chocolate so I went wback and told him I asked for a hot chocolate and he was like "Oh I didnt hear that" ....how do you get coffee out of hot chocolate? and I am pregnant, why would I want a large coffee??? anyway I went to the coffee bar adn it was again under stocked. The coffee flavors (hazelnut, vanillia, and caramel) were all empty so I couldnt get the hazelnut hot chocolate I wanted but I was in a rush to go somewhere so I didnt say anything. While I waited for my food they called out numbers of ppl who ordered AFTER me. After waiting about 15 minutes I finally got my order and left. I should have checked before I left. My bagel was not an evverything, it was a plain. It was not toasted and it had bacon not sausage. At the time I realized it was the wrong order I was already about to get on the turnpike so I just ate it bc I was already running late. The quality of food is consistent with other Manhattan Bagel Co. stores but the service sucks adnt hey do NOT listen to what you say. This time I really will not be going back, ever! Oh and the configuration ofthe parking lot is totally absurd! read more

I decided to give this location a try and the service was sub par from the moment I walked through the door. I ordered the avocado, lettuce, and tomato bagel and the sandwich was mostly bread. I was only able to enjoy a third of it because of the lack of ingredients. I would not recommend this location. read more

The worst experience of my life the place is so dirty and Management is poor they can't get an order straight and I tried to be there at least three times I will never go back read more

Great bagel sandwiches. Only complaint is they are very busy w long lines on the weekend mornings.

Awesome bagels and bagel sandwichs! So good. Enough said. Only complaint is that they close early.