Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

I love this airport car rental location. Not sure why Yelp raters are so cruel. Super easy to get…read moreto. You just walk across the airport from baggage claim or take the elevator from arrivals on 3rd. No shuttles to take, no wait, no hassle. No wasted time. Unlike most Nationals, you need to check in with the staff to pick out a car and you don't get to choose within your status. They will tell you what they have available. Most likely this is due to the lack of space... But it's not a big deal bc it's a small and efficient airport (John Wayne SNA airport) so there's really no wait. Cars were very clean and the parking lot is the most organized and efficient I have ever seen in a parking lot for rental cars. There are numbered spots for cars so you find the exact car you have. And there are pedestrian walkway strips colored yellow to keep people safe and to let drivers know where they shouldn't drive.

Had a decent rental experience…read more They suggested the VW Atlas 7-seater SUV versus the Dodge Durango, and it was a good idea. Price was reasonable (about $260 all inclusive for 3 days) and service friendly. Since this is a congested suburban area, getting gas and finding the rental car return facility is not intuitive. Pro-tip: - Get gas on Bristol, where Irvine turns into Campus Drive. - Then drive north on Campus, staying left to get into John Wayne airport. - Drive slowly and look for rental car return signs. - The Alamo return is a long way inside the underground rental car facility, so drive slowly and carefully as you follow the signs. Have fun!

It was almost an almost-fantastic experience. Booked online to pick up the car from SNA and drop…read moreit off at BUR. Pros: got a free upgrade to a larger SUV from the smaller one we'd booked, decent price, reasonably priced CDW, vehicle was perfectly clean, easy return. Cons: when picking up from SNA, we had to lug our luggage significantly more than needed just to find a sign at their rental counter telling us to go straight to the garage counter instead.

We booked our car through Costco. The guys who helped us at the front desk were charismatic and…read moreenergetic even though it was 11pm. I saw them so a good job being friendly and hospitable to other clients as well. Great customer service! Keep it up :)

By far the BEST rental car experience ever!…read more Reserving the car online was super easy..... The full payment was due at the counter which was awesome meaning that I could cancel up to the day of. Upon getting to the counter, the whole process did not take more than 10 mins! The best part of it was the Luxury car that I rented had Unlimited mileage which was a sweet deal since I was planning to put at least 2k miles on it for the duration of 7 days. The price was a little over $1k which was an amazing deal! This will not be my last time renting from them. See you Very Soon!

Profession and customer service was…read moreexcellent.,..............,......................................................

Have never rented a vehicle from Sixt but the experience was great, people great and car was newer…read moreand nice and clean

When I was making a reservation, I had a choice between Budget or Enterprise. I had to think twice…read morebefore choosing Budget. Why? Bad experience in the past. While I was in Honolulu, I chose Budget by mistake. I ended up getting a sedan that had 80,000 miles on it with bad suspension. I was driving a boat on H-1, huge boat at it. After that delightful experience, I think twice. Here I am. Cali, high gas price, why don't I get a Tesla. Awesome idea but followed with lot of regrets. Got the Tesla. 1. Dirty car. Yes, sticky residue here and there. Looks like just vacuumed bit nothing was wiped. 2. Service due on lot of the required service. Yes, the dashboard said lot of the things hasn't been looked at. 3. Squeaky brakes or faulty with regenerative braking system. Wow. It was a noisy car. 4. No charge adapter. There was no adp adapter and I couldn't charge it at non Tesla station. What a hassle. At the end, I was able to charge at the Tesla Super Charge Station but waisted so much time trying to resolve it. Tesla and Budget had easy convenient billing. Didn't habe to download any apps. Reminder: think trice before selecting Budget.

My experience wasn't too bad but it wasn't good enough to be four stars. There was no one manning…read morethe counter inside the airport and so we were consolidated into one line at Avis. After waiting for about 20 minutes, the agent cut off the line where we were to send the rest of us downstairs--to the actual budget center. It was pouring rain, so we had to walk across the street and take an elevator down. While we were at the center, the line was even longer than the one we were originally in. We waited another 30 minutes before being at the front of the line and there were only two workers. One of them decided to take off and not return leaving only one worker to man the center. By the time we were finally helped, it took an additional 15 minutes to get through the paperwork and grab our car. The car was a little bigger than I anticipated because they ran out of smaller options but it was a blessing in disguise for the rain. Thankfully it was clean and brand new. My only complaint was about the wait time but for the price I paid I couldn't complain much to begin with. Hopefully management reads this and add more workers to help out.

We prepaid in advance for a minivan and ended up getting a minivan when we picked up the vehicle on…read morepick up day. Hooray! They didn't try to give us a different vehicle. Price was reasonable at $83 per day (after taxes and fees). Car was clean and roomy for our roadtrip during thanksgiving 2025.

I waited over a half an hour outside in an underground garage with pregnant women, plural, and…read moresomeone in a wheel chair. Dollar won't let you inside the office! A single family was in there the entire time. Another person finally arrived and the first person when I came in began asking inappropriate questions to everyone--maybe why it ultimately took me an hour waiting in the garage of Santa Ana Airport. They have me an SUV after asking for a sedan or compact and I finally spoke to a manager who magically found the car that they said they didn't have. I'll never go back to Dollar and stick with Enterprise, which has always been great.

I wanted to write a good review based on my experience since I saw so many other bad ones! I…read morereserved online ~2 weeks in advance a Tesla Model Y using my AAA discount and received a confirmation number through text. Had some issues with looking up the reservation online afterwards, so I called their general Customer Service number to receive verbal confirmation that my reservation was in the system. Since my Hertz Gold membership wasn't linked to the reservation, the Customer Service rep cancelled my previous reservation and made the same one but with my membership linked. For pickup, I went straight to their Hertz Gold line downstairs in the rental parking lot. Our pickup was 6pm on a Friday night, but because of traffic getting in, we were there at 7:15. There were 2 people in line ahead of me, but the rep moved through them quickly only taking about 15 mins for both. The rep there was kind and they had the exact model of car I reserved and he outlined the same fees I had reserved it for also. I received the key at their key pick up, and was given the lane # the car was in. They didn't go through the current battery charge of the vehicle, or mark down any damages the vehicle currently had, so I made sure to take pictures of the current % charge and all around the car (especially since there was a scratch on the bumper already). At drop off on Sunday, I drove into their express drop off lanes, was told to leave the key in the car, and was just able to walk out. One of the representatives noted a scratch on the back of the car and asked if it was there when I received it. I told him yes and showed him the photo I took the day I picked it up. Received the final invoice a day after through my email. Overall, team here did a great job this weekend, so my concerns after reading some reviews didn't end up happening! I had a great experience. Everything went smoothly, my compliments to the team working this past weekend!!

This was an extremely frustrating experience. I tried calling this Hertz location multiple times to…read moreget basic information about renting a car and checking availability, but I could not get anyone at the local branch to answer. Each time I tried to speak with someone directly, the call either went unanswered or felt like it was being disconnected. I understand places get busy, but not being able to reach anyone for simple rental information is unacceptable. Customer service matters, especially when people are relying on transportation. Based on this experience alone, I would rather take my business somewhere that actually makes customers feel valued. There needs to be better accountability for the level of service at this location.

Friendly staff! Great price! They held our luggage so we…read morecould go eat dinner before our flight. Be sure to call so they can send the shuttle bus to pick you up from the airport.

Do not rent here. They may or may not have a car for you but don't plan on getting your payment…read moreback. Unreliable and insult to injury you wait in line a long time. It is suspicious there are lots of 5 star reviews and the rest are 1 star reviews.

Every time I come to town this is the rental car agency my company uses and out of rental car…read moreagencies I have the least issues with this one. The line is fairly quick for both drop off and pick-up. I never have to wait for more than a couple minutes. My car is always ready for me. Is it ever the car I actually book? No. But do I ever receive the car I book anywhere? No. I have come to the conclusion that when on business travel the selected car is a suggestion. As long as the vehicle is not large enough to fit an entire NFL team inside, including staff, I'll manage. The cars I've received have been clean. I haven't had the issues as others nor am I saying their experience isn't legit. I travel for business so I imagine there's an expectation on corporate clients. I haven't gotten dinged for any extra charges and my interaction with customer service has been very minimal.

They stayed open until 11:00p, and the gentleman receiving the vehicle we turned in treated us…read morenicely.

To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer…read moreservice and are some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, instructions were to call Green Motion for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion (& Amir and Dorothy) for making our can rental experience convenient and easy!

My booking was somehow canceled, but not by me. I went to pick up the car, showing my res. # and it…read morewas Not cancelled. They weren't very helpful in trying to resolve the issue.