Every time I come to town this is the rental car agency my company uses and out of rental car agencies I have the least issues with this one. The line is fairly quick for both drop off and pick-up. I never have to wait for more than a couple minutes. My car is always ready for me. Is it ever the car I actually book? No. But do I ever receive the car I book anywhere? No. I have come to the conclusion that when on business travel the selected car is a suggestion. As long as the vehicle is not large enough to fit an entire NFL team inside, including staff, I'll manage. The cars I've received have been clean. I haven't had the issues as others nor am I saying their experience isn't legit. I travel for business so I imagine there's an expectation on corporate clients. I haven't gotten dinged for any extra charges and my interaction with customer service has been very minimal. read more

They stayed open until 11:00p, and the gentleman receiving the vehicle we turned in treated us nicely.

Sehivet Fausto leads an excellent team providing rental vehicles at OC Airport, one notable Manager, Jamil Pupal goes above and beyond customer expectations. read more

We got the worst service in this location! The dirtiest car that we've ever rented in our whole life! The car full of dents and chips! Im pretty sure they even didnt clean it! The smell of cigarettes or any other type of drugs were inside! The car smelled very bad!!!! The customer service was beyond the worst! Two lady representatives were talking about their personal life/ problems non stop! Even one of them turned their chair to not get bothered! The other one was eating her snack! The man were trying to help us because the car wasnt ready and the Budget didnt have our rented car either! They gave us 7 seats but not what we chose! When i asked why the car isnt ready the lady was nervous and put her hand loudly on table and said its not us! Probably, She got offended that we stopped her long convo about whatever they were talking! They asked where is our destination and said go we'll call you! Ofcourse, we stayed and didnt leave! They told us to ask Enterprise! They know that Enterprise does the best job in SNA! They werent professional at all also the other lady said anyway you are going to have heavy traffic and you are not going to be on time! No worries! It was a real joke! The manager didnt show up and even didnt pick up the phone! read more

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We were driving to Las Vegas when we realized the AC wasn't working--the car was unbearably hot, especially driving through the desert. But that wasn't the worst part. Partway through the drive, we got a low coolant warning, and when we pulled over to check, we found the coolant was almost completely gone. This was a nearly new car with only about 8,000 miles on it, which makes this even more shocking. We were stuck in the desert heat, unable to find coolant anywhere nearby, and couldn't wait in the sun for the car to cool down. We were forced to drive very slowly and carefully, worried the car might overheat at any moment. It was a physically and mentally exhausting experience--we were overheated, dehydrated, and stressed, all because the car wasn't properly maintained. And after all that, Avis still charged us for gas from SNA to Las Vegas, even though the car was clearly defective. That felt like a slap in the face. When we finally made it to Vegas late at night, we had to exchange the car. Despite better cars being available, we were given a Dodge with brakes that were incredibly hard to press--again, not safe. We had to go back the next day to switch cars yet again, and while the Kia we ended up with was finally drivable, it didn't have any windshield washer fluid. At that point, we were honestly just tired of dealing with the whole situation. This whole rental was a nightmare. It put our health, safety, and vacation at risk, and cost us a lot of time and stress. read more

Avis - Almost 0 coolant - Car Rental Near Me - Santa Ana, California

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Why doesn't avis give preferred customers an option to go straight to their car without waiting in line ?

Booked a car with an infant car seat (checked off and mentioned in our car reservation). Car was fine, infant car seat did not exist. Waited 2 hours only for them to take us to Enterprise to ask for an infant car seat... Lol. Obviously that didn't work. Their solution? Two things: "well, we had one here yesterday.." and "I don't know what to tell you." One guy was super friendly about it and went through their weird storage shed of car seats with us, hence the two stars. read more

My opinion on Avis has changed for the worst now. I booked a car over Christmas from a neighborhood location, and the service was great. After I returned the car, I was waiting for points to be deposited into my account. It usually takes up to 72 hours to be reflected. That window passes, and I still don't receive them. I call customer service and I'm told this... Apparently, if you book through Costco, you don't receive points, which is weird because I've always gotten points despite booking through Costco. I don't know if something changed or not, but I was looking forward to using those points on a trip, but I guess not now. Thanks for nothing Avis! read more

Hugh did not want to accept my CA DMV wallet. In fact he acted like he had never seen it. But my luxury car a Cadillac SUV was great and I got a similar one from this location a few years ago. read more

5 Stars -Friendly Staff & good prices. Adam & Hugh Are the Real MVPs at Avis! Rented a Jeep Wrangler from Avis recently, it was very busy & I came into it stressed out. The line moved fairly quickly though and I had a wedding to get to, so I was really happy that it was relatively quick and painless there . Also I've gotta say--Adam absolutely crushed it with the customer service. Super chill, super helpful, and made the whole process easy from the jump. He got me set up with the Wrangler, and even made sure I got one that looked slick and was ready for the road. Hugh came through too--solid dude. He helped double-check everything before I left and made sure I had what I needed. You can tell these guys actually care and aren't just going through the motions read more

My boyfriend left his keys in his rental car, so I went in to get them. Carlos and Efram (hopefully i am spelling that correctly, but it was the person at the door and the manager with short hair) were SO helpful and kind. Once they were helping me, they were able to find the keys almost immediately. They made a very frustrating moment a lot easier. read more

I wish I could give zero stars. Everyone at this location should be fired. They were incompetent, racist and bias. The car we received was disgusting and unsanitary. read more

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HORRIBLE experience. Car would not load on app so went to wait in line. Someone who works there handed me keys to RAV4 - I thought, great, this is what I ordered. Family had to walk all the way down the awfully setup parking garage (it was at the far end, and no way to seemingly pull the car up to where the office is). Arrive at car, it is dirty and high mileage. But, fine, off we go. Get to the hotel near Disneyland and realize license plate is EXPIRED. Also, there is apparently a low tire pressure warning on the dashboard. While I am frustrated, I am adamant I will not let it ruin our trip. So I put it in the hotel parking garage and on the way we go. My reservation had us returning it to LAX. On the drive up to LAX, stop to get gas near Santa Ana. When I start the car, not only is there the tire warning pressure, but a new screen that popped up showing the back left tire was dangerously low. GREAT. Expired license plate and dangerous tires, how much better could this get. Call AVIS, they're closed. Left feedback. Someone reached out the next day via email. At that point we decided to return the car early because do not want to deal with these issues. After I drop it off, attendant at LAX is not surprised at the issues from Santa Ana office. I respond via email to AVIS that reached out and ask for a refund (I was quite nice given the situation). They eventually respond back saying they'll give a partial refund, but were hesitant to do one at all given I reached out so late (what the heck?). I will NEVER use AVIS again. Before this I had used AVIS for all of our personal and work trips for the past ~8 years. Never again. While this location is horrible, it is even worse that AVIS does not take any responsibility for their poor quality. Again, the car had an expired license plate and dangerously low tire pressure. That should've been an instant full refund. How dare you ruin my trip with your inadequacy. read more

Waste of time and money. Uber or Lyft is cheaper! This place will push insurance and bs insurance extras. read more

WORST company ever :- Do not rent from them . BIG PERIOD...Customer Service is a joke and really sucks. eventually a part of budget car rental ( budget cancelled on me saying earlier in the day saying they don't have any cars available in corona, CA location where I had initially booked ... I re- booked with Avis @ SNA like 40 miles away & paid $95 for uber to get to SNA only to be told you cannot rent because you did not fly into SNA or have a return ticket from SNA ... really ? I tried explaining the situation to the Guy who claimed to be supervisor, reluctant to give his complete name- 1st name Mohammad , when demanded to speak to a manager he claimed to be the manager ..if managers have attitude & unprofessionalism like this they should not be in CX relations ...really unprofessional people ...BEWARE and do not rent from them ....wen asked for refund was asked to call customer care and gave me a form ...avoid at all costs totally read more

After several horrible experiences recently, we reserved with Budget. Don't let it fool you- preferred and fast real members means nothing. I feel badly for the people working because there are tons of customers and a shortage of staff both at the desk and in the prep area. Anyway, we approach the Budget window and it's lock and dark inside, with not even a sign on the windows. They combined all rentals for pickup at the Avis kiosk. Meaning twice the customers with few staff. In fact only TWO DESK PEOPLE?!? read more

Avis - Car Rental Near Me - Santa Ana, California

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Santa Ana location do not pickup the phone, DON'T BOTHER CALLING!!! I paid for premium SUV (suburban or similar), gave me an old and damaged tire Expedition (refused to upgrade me to an Escalade), which I found after work. Call center cannot do anything to help, Santa Ana location cannot be reached, wasted hours on the phone and multiple trips for exchange and no one has any responsibility /accountability /adequate & urgent customer service for this matter (no one cares nor have ability to help on their computer to resolve and expedite the process. Return experience was worse, the clerk didn't say anything about returning at the original pickup time, so I had to spend hours again on the phone and at the counter regarding return grace time extension and leaving work during rush hours to return. Car looked like it was handed directly from the last driver, no cleaning done whatsoever. A complete nightmare of an experience!!! read more

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Beyond horrific, so complicated and time consuming. I rent a lot of cars and worst experience in years. Choose another car in Orange County

More than one person at the counters. I landed almost 2 hours ago... STILL WAITING FOR MY CAR!!!

I needed a car for a couple of hours. Rented through Priceline for 74.00. I'm 5' tall, and the counter was tall, which made it difficult for me. I couldn't see or read the contract. I told the agent that I didn't need insurance or roadside, and I would gas the car at the end. I got my bill, and they added 60.00. I called Avis and found out they added all those charges plus 18.00 for gas. I had gassed at the Chevron across the street. I argued my points that I felt cheated and scammed. Finally, the cs agent said she would refund me. We'll see in 3 to 5 business days. read more

Huge line. So much for Preferred service. One representative and 11 parties in line waiting to get their car! Crap service! Unbelievable!

Waited over an hour in line as a Preferred Member just to go to the front desk. Finally got a car, walked 30 rows down and car reeked of smoked. Half hour later got a different car, downgrade Kia and it smelled like smoke, has claw marks in the back from someone's dog and overall Thai experience sucked. After a long flight this is the last thing we need. More employees needed to help with he rush. Check your card for damages. Someone returned their keys while waiting because it was missing a door handle. How does this car even be okay to return and be used. Won't be using Avis again. read more

Avis - Scratch marks from some sort of animal. - Car Rental Near Me - Santa Ana, California

Avis sucks horrible car selection horrible customer service horrible everything will never rent a car from a corporate company like them ever again 250 a day for a suv are kidding me F them too I hope they go bankrupt! read more

My family rented several cars from this particular Avis branch while on a family vacation to Disneyland. The wait time to rent the vehicles was pretty short ( which was a huge blessing ) and the vehicles were all very clean and were large enough to fit all of us plus our luggage. Would highly recommend this Avis location! read more

If I could give this a negative star I would! We rented a car, no one took us out and walked us around the car. We unfortunately took for granted that it was good to go. We did our own walk around and there was a dent in the front passenger fender. We didn't go back to the counter but should have. The car was also dirty on the inside, smelled like fast food that we couldn't get the smell out. The stirring wheel was sticky. When we took the car back, they blamed us for the dent even though they didn't do any walk around with us initially. Now they are going to charge our credit for the cost of the repair that we didn't even do. They have only provided a phone number if we want to dispute it but we tried to dispute it with the manager on site when we brought the car back and he may have had a title of Manager but he obviously had no authority to make any type of decision. SHADY!!! BEWARE of this shady rental spot!!! read more

Amazing how everything you land at SNA airport hoping to get a better service at Avis preferred despite the fact you are an Avis President Club you once again very very disappointed and walk a way choosing a better service The worse in the country they don't care they don't provide service even when they try to call a manager for you he is not answering Really stay away read more

Returned a rental a couple nights ago. Lady asked if gas was full. Told her added gas and tank was full. Asked for receipt for the rental return. She couldn't provide one and said it would be emailed. Receipt that was emailed shows Avis charged almost $20 for fuel. Tried to contact Avis yesterday to correct the charges but spending way too much time getting through. So called Avis at John Wayne airport but agent (Abigail) said she was unable to help and transferred me to customer service which was a dead end because my call only ended up being disconnected. I tried calling again and a different agent (Chantal) transferred me to customer service leading to another disconnected call. It's obvious that Avis is not in the business of providing customer service. I think Avis might be adding fuel charges to cars returned fuel of gas to collect additional revenue if this goes unnoticed by customers. I hope AVIS gets audited. Customers should avoid using AVIS. If you can't avoid them, make sure to look at your charges carefully. AVIS name should be changed to ABYSS because you could fall into the hands of incompetent employees + poor customer service. What a bad experience! read more

Jaylen was awesome. My flight was cancelled due to weather so I decided to drive to Vegas. Jaylen was efficient and accommodated. I highly recommend Avis at the John Wayne. read more

We had to exchange a rental we picked up in Ontario. Pulled into a very busy car rental return! We finally found a place to park the rental. Had an unhappy two year old and two very frustrated grandparents having to exchange a very stinky vehicle. We were greeted by a very friendly lady Mrs. Donna Vaughn. She started the exchange process and instructed me where to go and even stayed a bit with my husband to calm the 2 year old. With the mass chaos of parking exchanging ect. She was an absolute god send! Unfortunately, this is not always the case when returning, or picking up rentals. We are most grateful for her kindness & professionalism. read more

This is run by some trash people. Booked something simple like a car with car seats and you show up and they don't have any. They say, "pick up your own car seats behind back" and it's full of trashy car seats with no straps." Manager walks up and is extremely unhelpful. read more

They're rude! & lazy. they want the customers to do the job while they're just sitting down. The manager has an attitude, our car broke down a day after getting it!!!! & tried pinning it on us. theyre own employee said their cars break down all time. DONT WASTE YOURE MONEY HERE read more

Renting from this Avis has been a complete nightmare. Incompetent employees who are unable to provide any sort of customer care but somehow are able to tack on additional fees without explanation. They rush you to sign the "contract" and then basically scam you into paying more than the original invoice states. Tried to discuss it with the gal who is the "supervisor" on shift when vehicle was returned on 9/27/20 and she asked me why I initialed the "additional fees" Lol. Explained to her that they had 1 employee working at the time of pick up on 9/23/20 and about 8 customers in line waiting -- and I was rushed during the entire process. This female "supervisor" failed to give me a receipt yesterday and also told me to escalate issues with corporate. Vehicle was returned at 4:30pm yesterday and I haven't received a receipt and they won't pick up their own phone. Lol. Complete trash. Never renting from Avis again. read more

Everyone's friendly, but shady with the pricing. Makes everything seem cheap and then at the end when you're signing everything switches everything up. Beware read more

I agree this has been a total nightmare. I picked up this filthy car on 9/12/20 and was sent a letter dated 9/21/20 that I would be charged for a $250 cleaning fee! When I picked up the car at the John Wayne Airport Orange County I had a short amount of time before needing to be at my appointment. I checked in and was given keys and pointed in the direction of the car. After wandering for a little while I finally found a budget employee that pointed out the car at the end of the aisle. No one accompanied me or met me at the car to inspect it. The gentleman that rented the car next to mine was also sent without inspection. The first thing I noticed is how filthy the car was there were bugs splattered on it and the windshield was quite dirty. I took pictures of spots on the car exterior and had considered going back to the desk to exchange the car but, as I said, I was in quite a time crunch and it took me a while to find the car in the parking lot so I just took it. About an hour later a notification popped up saying the car needed service. I ignored this as I would have it for just a couple of days and assumed it was just an oil change. This popped up more frequently over the course of the next few days making driving it uncomfortable. The following morning when I looked at the back seat before putting my kids in it I how stained it was. I took a picture of this. My husband and I returned the car on Monday evening the 14th because we did not want to take the risk of driving it in it's condition any longer. I'm sorry to say this was not a good rental experience and as we dropped the car off I commented to my husband that I will never rent from Budget or Avis again. Then I received a letter dated 9/21/20 stating I would be charged for a $250 cleaning fee! This letter was another blow that confirmed this decision. I have called and emailed response with time stamped pictures included. I received emails stating that they have documentation stating it needed to be cleaned after I returned it and I would still be charged the $250 fee. I have requested documentation stating the car was inspected and cleaned after previous renters and before issuing this car to me. I am also reporting this to the Better Business Bureau, Federal Trade Commission, Travelocity, Expedia. Just last week we rented a car through enterprise and it was such a great experience I will never go back to Avis or Budget again. read more

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This place is literally such a scam?? DO NOT RENT FROM THIS AVIS. I went to pick up my keys day of and they said they didn't have the key available for me. They told me I'd have to wait in a 1 hr line in order to sort out or cancel the res. He said the issue is usually that they didn't have my card info on file (blatant lie as they've been racking up random charges to my card). I couldn't wait so I had to leave to make my other plans. Tried cancelling on the phone and he confirmed I wouldn't be charged. I was STILL charged. They did have the car but they rented it to someone else under my credit card. Literally what? I was charged almost $300 for no car and someone drove around accruing a bunch of toll charges on my card. Calling in yet again and being put on nonstop holds.. I've tried going through my credit card company and they put a temporary refund of the credit but I am stressed over the fact that Avis has my card info and is just making random charges to it. Avis is so hit or miss and I have to say. This location is an absolute NIGHTMARE. read more

1-star is too much! I will never ever use Avis again! Worst service, worst reservation, absolutely the worst!!!

This company is running a major scam. I booked a premium vehicle and when I arrived, they said they didn't have any and downgraded me to a standard. Upon my return, I was charged for a premium, even though my rental was a standard. There was a reciept in the car from the last renter, showing the car as a standard rental, while my reciept died same car as premium. NOT ONE EMPLOYEE OUT OF 4 SEPERATE CALLS WOULD DO ANYTHING TO REMEDY THIS. (refund of price difference) I was told that no manager would take my call. I PLAN TO REPORT THEM TO THE BBB! STAY AWAY!!! BTW, Avis recently LOST a lawsuit filed against them for the same issue. read more

Made an online reservation to rent a convertible - they didn't have it. An agent named Tony put me in a Wrangler instead. I asked Tony and another associate if the contract was for unlimited miles - both confirmed it was. I was charged 101.65 - the very next day, I'm charged an extra 157.65 for time and mileage. I called Avis to have the charges reversed. They refused so now I am contesting the charge through my credit card company. Like many others have said, be very careful with these guys. read more

This is a follow up to my review in mid November. A manager reached out to me via email because of my review through their website. She asked to see my original receipt that I prepaid for my rental. After sending it, I never heard from her again. Therefore, AVIS knows they are incorrectly charging customers and do not care to fix it. read more

I had a pleasant experience renting from avis. Despite the long wait time to get to the counter, everything else went great. The contract was straightforward. Payment at the end of the rental was straightforward. No surprises. I really appreciated that. The car we originally rented it smelled like smoke. Within 2 minutes they have fixed it and gave us another car. The car itself was brand new and well-kept. I would rent from Avis again. read more