The customer service is absolutely superb. The owners pay great attention to their customers, and…read moreare always extraordinarily pleasant, warm, and friendly. I requested that they order an item for me, and not only did they oblige, but they were prompt. I also had to make an exchange for an item, and they did so with no problem.

Came here for spray paint, great selection of colors but literally TWICE the price of rustoleum…read morespray paint I've seen anywhere else ($6 for basic colors, $7 for more colorful ones--I've never seen them much more than $3 before!) I understand you gotta do what you gotta do to be profitable as a small business, but I just could never pay that price. Bummer!

This place always seems to have whatever I need. I'm not the most comfortable person in hardware…read morestores, and often have a hard time describing what I need, but somehow they're always able to help me! Over the years I've gotten screws, hooks, sink pipes, and basically every supply I needed for painting my hallway and bedroom. They're really friendly, helpful and attentive. Most of my trips in are usually 5 mins or less, they're that good!

Was super helpful and found everything I needed in less than 2 minutes…read more Purchased: packing Tape Rubber Hammer

Gartner's is a staple of the UWS! I come here all the time for small things I need around my…read moreapartment and refills for my soda stream canisters. The staff is really helpful and they get me in and out quickly.

I have been shopping here for fifty years…read more Rarely, like maybe I need an odd color of paint, do I go to that hardware store uptown. Also, the sales people put up with my awful French. Most kind of them. Diane

Great local place! All great bartenders! Tom and John are the best!!!…read moreAlways a fun time!

Check out their schedule of drag shows. Decent sized dance space in the back with elevated stage…read morefor go-go boys. Kenny was an enthusiastic server during the drag show

They fixed the wall lamp perfectly, in reasonable time. The cost was pretty much what I expected.read more

I love this place. This place has a heartbeat like no other. As a young independent woman. When…read moresomething needs to be fixed I go to this hardware store. They fix it everytime! they are heros! Sometimes they don't laugh at my joke and it makes me feel hurt but then sometimes they love my jokes so it makes it all better! And they have everything you can ever imagine here. Amazing umbrellas too its like a candy store.

One of the few stores that still has the Mom and Pop feel of old New York reasonable prices and…read moreplenty of choices. And more specifically nice personal touch. My five year-old wanted to buy a purse at this store. She paid cash and when she got her purse, and when we got out of the store, she realized that the button was broken. I returned, and without question, he immediately replaced it, and also offered to order one with the exact same color at no extra charge. The immediate attention to customer satisfaction was a welcome refreshing interaction at a store. In a time when things are so corporate, it's nice to know they're still a bit of real New York on the upper west side.

I happen to love hardware stores.. I go in knowing what I need and then I find items that were not…read moreon the original list but essential. I was in the area and stumbled upon University Hardware. I was looking for Ball glass jars, one can never have enough of these wonderful jars. I found different sizes and nicely priced. This store had just about everything, there are aisles and shelves galore to find what you need and items you didn't know you needed.. Staff is very friendly and ready to help. The checkout process is fast and easy. Take 1 train to Columbia University stop, 5 minute walk. If you're hungry after browsing and buying, there's Tom's Diner ( Seinfeld) nearby.

Thanks Brithers Hardware! I was in a pinch and you carried exactly what I needed. You have all…read morethe essentials to keep someone working.

Jimmy went out of his way to help me solve my problem! In a city where customer service is all but…read moredead, it's nice to know that there's a place that still seeks to treat the customer like more than a dollar sign. I'll be spending my money here from now on. Even if it means braving midtown.

I really appreciate having a hardware store I can walk to to get the small home improvement things…read moreI need without hopping in a car or supporting Amazon. Supporting local is important! I'm recommending them in the Weehawken Gazette, and am only here because I was trying to find the best website to link to.

I was in a pinch and needed an outside key holder with a combination lock. VOILA there were like 4…read morevarieties to choose from. Cost the same as buying from Online Store That Shall Not Be Named but I was supporting a local business and didn't have to wait for shipping. The owner was friendly and helpful too.

Had to get copies of my apt keys made, which are hard to copy (could never get it done at Home…read moreDepot with their automated machine). They were able to make the copy right away for $10 per key. Little pricey, but cheaper than a locksmith if I got locked out. Guy was pretty nice as well.

Went to get duplicate keys made for my apartment. Was in and out in 20 mins. Everything I could ask…read morefor from a hardware store.