Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

seemed that they knowing pushed the cosmetic/vein procedures so the could use up the insurance…read moremoney, forcing you to pay out of pocket. using patients ignorance to take advantage, should be investigated. imo. shotty dentistry at best. their more concerned with billing to pay attention from my perspective, if half of my appoint was talking to the secretary for "proper Billing" and the other half working on my teeth why am i being charged for your discussion? practicing "business" like this.....

I found Dr. Jason Creps at this location to a excellent dentist with a great (bedside) manner. He…read morefitted a lower partial for me after extracting two teeth and it fit perfectly. I'm very happy with the service I received from Dr. Creps and his entire staff. I will definitely be back here for any future dental work I may need.

Best dentist I have ever been to! I highly recommend them to anyone searching for a dental clinic…read more The office is clean, well-maintained, and welcoming. The front staff are friendly and helpful, and both the dental assistants and the doctor are truly incredible. I tend to get very anxious about dental visits, but this team made me feel completely comfortable and at ease. They listened to my concerns and made sure I was comfortable throughout the entire procedure. I've tried several dental practices before, and I have never felt this relaxed or well cared for. I will definitely continue coming here!

The office staff is friendly and helpful. Jen, my dental hygienist, is THE BEST! I look forward…read moreto going to the dentist!

dr. Farley is the best. I was really worried when my granddaughter needed braces. I thought she…read morewould freak out and be miserable BUT she did great! She has not complained once about her braces!! thank you Dr. Farley and his amazing staff!

I should have written this review in July, however now is better than never. I went to Dr. Farley…read moreto replace my bottom permeant retainer that I had placed in NC, then again in CA, and once more at a different Orthodontist in Amherst that charged me $300 to do so. Dr. Farley and his staff were super friendly and worked with me to make sure that I could keep my beautiful smile. If I ever have any issues I will be sure to go back here. I would also recommend him to anyone and everyone!

I was a client of Dr. DeLuke since I was 6-7 years old. I have recently "graduated" from their…read moreoffices(in other words, I have finished my treatment they provided for me to make my teeth straight). I have to say that having to deal with the expanders and braces was TOTALLY WORTH IT! I have a pretty smile now and I wear my retainers to help keep my smile looking good! If you are in the Niagara Falls/Lewiston area and you or someone you know are in need of an orthodontist, I would recommend Dr. DeLuke and his team!

My elderly mother received the world's worst denture from this place, and ultimately, her insurance…read morewas charged, which led to a complaint, which led to claims by the business that they had "tried to talk my mother out of the denture" but she didn't want to spend more money. Given I was sitting right there with my mother, and a voice recorder, recording the whole conversation, such claims are pretty funny. To say the least, businesses which lie to cover up bad medical protocol are not to be trusted. Run don't walk to the nearest exit.

I hadn't been to the dentist in forever and I'm so happy I found this place. The dentist is so…read morenice & her staff was great. Would definitely recommend this office to anyone looking for a dentist.

From the owner: Brand new family dental office in Niagara Falls. We cater to children, those with dental anxiety…read moreand anyone else looking for a fresh, honest take on their dental care.

Amazing dentist and person. Dr Frank makes miracles! He is so patient with my anxiety! Worth the…read more1.5 hr drive!