I have been a patient of Dr. DUONG in the Calexico clinic for quite sometime. I value the relationship I've grown to have with Dr DUONG himself, and appreciate his care, however, his staff in the front office are rude, combative, unhelpful, laugh at the patient and lack a lot of knowledge with the insurance world and how to be sympathetic with their patients. I was told I was being charged for procedures I did not get serviced. When I confronted the front office staff both Hispanic girls talked over me, where not able to explain to me why they wanted to charge me extra fees, hanged up on me when I asked to speak with Dr. DUONG directly over the phone. When I walked in in person refused to tell Dr. DUONG I was there to speak with him and laughed at me and mocked me when I told her I would be filling a grievance. I came in with accurate cpt codes for services rendered to me and reminded them of Dr. Duongs contract with my insurance company. Female at front office stated she will be adding a billing to code to my claim everything I did not get the services she was referring to. I told her if they did that that she would be committing fraud and asked politely again if o could speak with Dr. DUONG about the issue. Front office female laughed again at me and told me no, that doctor DUONG was very busy. I told her kindly I understood he was busy and requested for him to call me back the following week. She laughed at me again sarcastically and started her will be busy then too. I think she knew she would get in trouble if DR. DUONG heard about how they treated me and how she wanted to Bill me for services I not receive. As much as I like Dr. DUONG and appreciate his dedication to me as his patient I find myself having to leave his practice because of the horrible and rude treatment received by two of his front office female staff. It is not worth it to for me to experience horrible mocking behavior from his staff every time I go into the office and every time I call the office. It is sad but these two female front office workers giving horrible customer service sets the tone and makes me never to want to go back to the office and not recommend the office. Dr. DUONG if this message ever gets to you, look closely at your front office staff in calexico attitude and maybe re-educate them to be kind and give God customer service to your patients because your service is good Dr. DUONG but some of your staff makes it undesirable to continue visiting you as a PCP. read more