Jim is a true pro. We were able to schedule my windshield replacement and calibration very…read morequickly. He made the process seamless with my insurance company.Clean install and the glass looks great!

Jim & his team did an amazing job of replacing our class A motorhome windshield! By far the…read morenicest, most professional experts at what they do....oh so well! In addition to their great work, they went above and beyond by accommodating our need for on site replacement at our home in Billerica. Couldn't have been a more pleasant experience!

If I could give 0 stars, I would. This has to be one of the most frustrating experiences, and I…read morewould NEVER recommend Safelite to replace a windshield on a car that has a camera that requires calibration after the windshield is replaced. I had a technician come to replace my windshield at my home by their mobile unit. The replacement of the actual windshield was fine, except for the fact that they replaced my windshield with an aftermarket product for a car that is only 8 months old, and I was not notified. The glass tech was not able to calibrate my camera system, which controls all of the safety systems, including adaptive cruise control, etc. I made an appointment for a few days later at their shop for the calibration. I brought my vehicle in for the calibration (2nd attempt), and it took about 45 minutes. Additionally, the person doing it, who I found out later was the shop manager, just drove off in my vehicle for 30 minutes and did not notify me (this is a requirement to ensure all systems are working properly), but it would have been nice to be told. Upon her return, I was told that all systems passed and everything was working properly, even though I questioned a couple of things, and she stood her ground and said everything was working as it should. I left with my vehicle and found out that my front radar system, collision system, adaptive cruise control, etc, were still not functioning properly. I called to let them know my vehicle was not functioning as it should be and told the manager what the issues were. She asked me to bring my vehicle back in the next day to recalibrate (3rd attempt) it. I brought my vehicle in the next day. This time it took over an hour, and she again took my vehicle for a test drive for 45 minutes. Upon her return, she said all systems were functioning properly, and she said she tested them all herself to confirm they were working properly, and she "was able to return systems to their default status and reset everything". Again, I took my vehicle and went for a long ride to test my vehicle. Nothing worked as it did before my windshield replacement. My vehicle did not set a safe distance or provide alerts if I was following too closely, adaptive cruise control wasn't working, and my automatic braking system and alerts were not working properly. This time, I drove back to the shop to let the manager know that the recalibration was not successful and my vehicle was not functioning as it should, and was not set to the manufacturer's specifications. She then argued with me that it passed all systems that were tested by the REMOTE system that calibrates these systems. She got very defensive and basically said it wasn't her problem. I told her that I had an appointment with the dealership, and they would recalibrate it to manufacturer specifications. She said they would not reimburse me for these charges because the calibration was "successful," even though the systems were not functioning according to specifications. Essentially, it was not her problem because, as far as she was concerned, it "passed" their test. The manager at this location does not know how these systems function in vehicles to properly ensure they are working as they should be. And how these systems function from one manufacturer to another. This is not acceptable, since these systems are built into vehicles as an additional layer of security for the operator. Note, I am not saying these we should depend on these systems, but they are for increased safety of the person driving, as well as others. I would never recommend this location or Safelite to do anything to my vehicle, and I am not really sure how they are still open. As a last note, in Massachusetts, you are not required to go to a specific shop for any type of repair that your insurance company is paying for, which includes glass replacement.

I would have gave them five stars but I had to go back in to get my bag the service tech removed…read morefrom my front seat. I'm glad I didn't drive away without noticing. They did a perfect job on replacing and calibration of my windshield and camera. I will make sure the service techs can have easier access next time.

Brought in a Tesla Model 3 with a cracked windshield. They installed it nicely, and it looks great…read more However they are very slow with the appointments. This is partly due to the Tesla's windshield being in low production, but took me multiple calls and a month to remind JN Phillps. Overall, I am still satisfied as they are nearby, and reasonably priced. I personally had to pay out-of-pocket. The Windshield directly from Tesla was $550, JN Phillips charged $300 on top. Totaling $850.

Good glass shop. They totally take their time when you bring be car to them. Shooting the shit…read moreetc. If they come to you they repair it pretty quick. When you come into location they seem to take their time. did a good job replacing my window until a week later another rock hits it and cracks it again. Went back and they repaired it but still doesn't look perfect. If you're in a rush. Make sure to have them come to you.

I usually don't post reviews, but I am so impressed w/this company's SERVICE. First they called me…read morewithin 10-15 minutes after being contacted by insurance agent. The representative on the phone (sorry can't remember her name) connected me w/the insurance co for a 3-way call. We then scheduled a date & time frame to have installation. She said they would call me before they came. This morning she called to confirm, the installer called to let me know he was here, and installment done quickly & efficiently. Thanks Rueben. Family -owned business I'm told. Courtesy, quality service, communication, shows up when says they will! Hard to find in today's world!! I would totally recommend.

From the owner: Serving New England since 1946. Locally owned & operated. Auto Glass, Shower Doors, Mirrors, Glass…read moreTabletops, Storefronts, Insulated Glass Units, Skylight Replacement, Back-Painted Glass, Plexiglass and more!

Excellent service with Ventura's Auto Body Shop in Lowell! Went above and beyond. Professional,…read morekept timeline and did a wonderful job. Couldn't be more please!\ Linda Denatale

I just picked up my car from Ventura's, I could not be happier with the work they did on my car…read more The staff is excellent and customer focused, they did a great job repairing the bumper and trunk but also cleaned my car better than anyone has in the past. Thank you Ventura's for taking care of my car this week!!

Benny and the guys at GGM did a top notch job repairing my Tacoma. It ended up having a little more…read moredamage than was originally estimated but Benny made sure the insurance took care of everything and had it done faster than estimated. He made it easy right down to the rental car. There are a lot of slimy body shops out there, so if you want your car fixed correctly and on time, go see the professional at GGM. I would highly recommend this shop. It's worth the extra drive if your not local.

Very professional service. Quality workmanship on all levels. Through the whole process was walked…read morethrough and informed of progress. It is nice to have such great customer service and quality with attention to detail on needed repairs. Other body shops should take notes. Highly recommend.

I needed a piece of frosted glass made for my small business. From the very start of our email…read morecommunication, John was extremely helpful and professional. Their pricing also came in much lower than any other shop I contacted. I would definitely call on them again for any future glass needs.

Rearview mirror melted off windshield due to extreme heat. Stopped by in the middle of the day and…read morethey were able to reattach right away for me. Great and friendly service!

I work at CP & T auto 1465 middlesex st . Lowell MA 01851. ph 978 452 8250 . I worked here for…read moreover 10 year. Bob is the best guy . He does all the work himself. He owns the place so its his name on the line. Hes been doing it a long time. Best bang for Buck

From the owner: Serving the AUTOGLASS industry with quality installations since 1981read more

Granite State Glass in Hudson, NH is the best glass shop in America!…read more I've lost count of the number of windshields that they've replaced in our cars. Each time, each windshield that they've replaced, has been a masterpiece. Their work is precise, flawless. Interacting with Kenny, the Hudson store manager, is a pleasure. Kenny is a consummate professional. I cringe when i think of our prior experiences with Safelite Auto Glass. STAY AWAY from Safelite Auto Glass, they are awful! ON THE OTHER HAND, Granite State Glass is spectacular.

I always try to do my research. I live in Burlington MA but made the trip because of their ratings…read more Had my windshield replaced about a month ago and no issues. Everyone that I dealt with was courteous and nice. What they quoted is what I paid (veterans discount). No additional charges for clips, moldings, etc.

Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.