PLEASE READ BEFORE YOU USE MAMBO MOVERS! We used Mambo movers for a move from Philadelphia to Washington DC on January 20th, 2018. We had Mambo pack up our home, and move us the next day. Unfortunately, there were a couple things that made us regret our decision to move with them. Here's the good: The people who packed our house and moved us were VERY friendly and efficient. Had everything they needed, and were very accommodating. Also, they showed up on time--which was awesome! Everyone we worked with was incredibly friendly. Now, on to the big negatives. First, when we called to schedule our move, Mambo told us a 20 ft truck would be perfect for us. On our last move, a moving company (NOT Mambo) brought a truck that was too small, and we ended up having to put our extra items in storage and move them later. BIG PAIN IN THE BUTT. Because of this, we pushed back a bit and said we thought we needed a bigger truck. They assured us that if after they arrived they thought a bigger truck was needed, there would be one available. WELL BIG SURPRISE... the guys arrived and said we definitely needed a 26 ft truck, but of course there wasn't one available. So, we ended up having to wait around for a passenger van. We had to pay all the extra travel expenses for the van, despite it not being our fault. Second, there is a lack of attention to detail with some of the packing... so if you have items you're worried about, I highly recommend packing it yourself. I had pulled all of our glass/valuable items down from shelves and placed them in a box so they weren't spread out on the floor. For some reason, the packers just taped the box closed and didn't wrap ANY of it. Luckily, there was very little damage so we let that one go. LASTLY, and this is a big one--we had two items damaged in the move. Both were relatively new and were pieces of furniture in my 6 month olds room. The larger item, my daughters diaper changing table/dresser, was completely warped and collapsed once we arrived to DC. Clearly, things were placed on top of it that were WAYYYY too heavy. When we submitted photos to Mambo movers and requested to be reimbursed, they said to us, and I quote "this might have been due to a structural issue with the dresser, so we can only offer you half of the price." HUH?? You mean I had a working, almost new changing table in Philly that structurally had no issues, but now all the sudden it does?? Regardless, we had to buy a new one ASAP and spent $400 (again) on it. For our other item, we received 75% of the cost. No explanation on why we weren't fully reimbursed, despite it being a brand new item and is showing them retail value. To this day, still haven't received any reimbursement from mambo. I can't imagine if we had heirloom furniture from family or items that were more valuable. All in all, we wouldn't use Mambo again simply because of the poor customer service experience. If you use Mambo, be very meticulous wIth the condition of your items before and after the move, and be prepared to deal with damaged items. read more