‼‼ DO NOT BOOK LILAC AND LACE AS YOUR WEDDING COORDINATORS ‼‼…read more
We had Lilac and Lace @lilacandlacesd as our coordinators for our 10/11/2025 wedding in Orange County, CA. [For context: ~230 guests, Vietnamese-American wedding with 12pm Catholic mass ceremony + 5pm reception at a museum.]
I hope and pray that no other bride/groom will experience the level of stress, frustration, and disappointment that we did on our wedding day. I will say that leading up to our wedding, our calls/texts with Ariana (owner) were helpful; it was the day-of services that failed us when we needed them most. Ariana notified us 9/29 via email that she needed to have surgery the following week and would be handing off our day to a different coordinator (Kez) and assistant, as well as providing another assistant for free - she assured us we were in good hands. (As a nurse, I completely understand prioritizing health and how difficult it is to get urgent surgeries scheduled, and fully agreed with Ariana that it was the right thing for her to do.)
First, Kez and her team DID NOT SHOW UP TO OUR CEREMONY. Multiple logistical/crowd control issues occurred during/after our mass, which would have been prevented by the presence of a coordinator. Ariana states this was due to a miscommunication and took responsibility for this.
The call time at the reception venue was 2pm, Kez did not arrive until 2:30pm and one of the assistants did not arrive until after 3pm (as 3pm is when my husband and I arrived on-site and we were informed by Kez that the other assistant was on her way.) The assistants never introduced themselves to us, I can't even tell you their names. When we arrived, Kez did not know about our outfit changes or where our grand entrances were from; this was covered in detail at our venue walkthrough (which was only attended by Ariana, and should have been communicated to Kez.)
Other errors that occurred during the night: songs switched for parents' grand entrances (Kez then asked if we wanted our parents to reenter, obviously not as that would be extremely embarrassing and disruptive), our second grand entrance in our traditional attire not caught on photo/video because Kez did not notify them on time (again Kez asked if we wanted to reenter), Kez asking us if we were ready for the MC to announce cake cutting even though we wanted unannounced cake cutting , failure to announce last call on our late-night food truck so there was a lot of extra - the list goes on. Again, these were all covered in detail during planning calls and at the walk through. Ariana assured us that a coordinator/team member would be with us at all times during the reception - however, we could not find them at multiple points throughout the night. My MOH ended up coordinating the majority of the evening and handling communication with the coordinators, as I was on the verge of tears every time I had to see them. Kez and her two assistants spent nearly 20 min tying a ribbon onto our welcome sign (which we did not ask them to do), our photographer actually had to shoo them out of the background of a shot.
Lilac and Lace's coordination packages also promised free content creation with raw photo/video and a real delivered within 72hrs of the event - we never received this.
We sent a strongly worded email to the company, and received an apology response that was very emotional but did not take full accountability. We have received a 50% refund although we requested a FULL refund.
If you have only one takeaway from this review, let it be this: Booking Lilac and Lace for our wedding was our greatest regret - their unprofessionalism, lack of accountability, and inability to coordinate RUINED our day. Please PLEASE book someone else to be your wedding coordinator - we wish we had. (Wish we had seen Denice M's Yelp review beforehand as her experience sounds eerily similar to ours)
UPDATE: As of 1/26/26 we have received a thoughtful and sincere apology via email and the full refund.