Paul went beyond my expectations in the service he gave to this task. I needed the seats in my…read more26-year-old Corvette reupholstered. I had tried a Palmdale upholstery shop for the job, but that guy ghosted me. I wound up supplying the foam and seat covers, along with some other parts that Paul had discovered required replacement. This was perfectly reasonable, and the parts were available online (which would have cost much more if an upholstery shop had supplied them). Once I provided these parts, he went out of his way to complete the job professionally as quickly as possible. He was even able to get the lumbar-support mechanism working in the passenger seat. I am very happy with Classic Touch, and recommend this shop highly. I could not reasonably have expected better service!

Corona virus fault, this took a bit; but boy this is where I will always take my car for upholstery…read morerepairs. Professional, and experienced knowledgeable in what he does. Thank you Paul.

Wonderful work. It's so hard to find precise measurements for patio cushions, so when I did find a…read moreset the inserts were completely unsupportive. -- Mary's work was quick, she very responsive and professional. Since getting the cushions back, I could not be more pleased. She comes highly recommended!

Mary has 30 plus years of experience, she is very professional, trustworthy, reliable,…read more kind and works in a timely manner. Without a doubt,Her upholstery technique raises the bar. A million thanks! Valerie

My mother took a foot rest to get reupholstered, Bob, the owner said two weeks and $149.00…read more A month later, we could not get a hold of Bob, nor leave a voice mail b/c his voice mail box was full. This was the m.o. for the next 3 months. When we finally got a hold of Bob, he said to come by in a few days. A few days later, he wasn't there and his shop was not open. My mother finally, two weeks later, got a hold of Bob, went to pick up the stood, was floored when Bob had raised the price to $190.00 She was so disgusted with the man, she paid him the extra $50, and left. His has 2 couches and a love seat that she want done, but not by Bob. He can have that $50.00 and shove it where the sun don't shine!

Awful. Poor communication. Never going back. They stopped returning my calls. I am disappointed…read morein their lack of response.

Very good customer service. I called about getting two office type chairs redone in real leather,…read morenot the bonded leather that had peeled off after a year or two. Martha came over the next day with leather samples from which I chose a dark brown which the chairs originally had. Martha told me it would take about two weeks as they had to order in the leather for the two chairs. No problem as she only took one chair at a time. Two weeks later the first chair was delivered. Perfect. Octavio took the second and came back in 2 days with it redone. WOW. Fast. I can recommend them for their outstanding work. And the price was more than reasonable. Thank you Martha & Octavio.

I am so happy with my reupholstered couch and loveseat!! They certainly do not look or feel almost…read more30 years old. Octavio does wonderful work! Martha brought samples and helped me select material. The work was done so well in a reasonable amount of time. Plus they picked up and delivered. I highly recommend!

This shop has been here a long time and they matched my leather sofa cushion perfectly yet in my…read moreexperience the communication is poor and the prices get switched, quality questionable. Had one sofa cushion reupholstered and had to bring it back twice- once when the cushion inside was pathetic and my new sofa cushion sank down below my older cushions. So the redo left my cushion boxy and hard like a board. So I didn't want to try for a third time. I went elsewhere. Unpleasant experience

I cannot rave enough about this hidden gem!!!!! The prices, customer service, expertise to say the…read moreleast were absolutely amazing. I felt like I stepped back in time when customers mattered and quality workmanship meant for something! The honesty and prices were jaw dropping for the quality I received MORE than reasonable prices! In fact I was quoted $2,400. from Riviera and given a line of bs, but not at the Velvet Touch! Good down home work and timely too. I WILL be back and I highly recommend this place. I fact all you in downtown Los Angeles it would be worth the trip to the business even with the price of gas. If your curious what I had reupholstered... a chair and ottoman they threw in an antique stool and covers for the arms and back. The material you say...plenty to choose from and all types of quantities!

Joanne was so helpful in guiding me to the right fabric choice for my chair and it came out just…read moregorgeous. We haven't been able to use this chair for over 20 years - it's amazing to see it brought back to life. The price was a little less than I had expected and the turnaround time was good as well. Highly recommend Valley Upholstering - I would definitely go back to them again if/when the need arises. Positive experience all the way around!!

She is an absolute sweetheart. The best in the business. I have had multiple pieces reupholstered…read morefrom my outdoor furniture using umbrella fabric, and I have been happy every single time. Johanna, you are amazing. And so is your entire staff.

My recliner lift chair had no power and it was in the remote…read more Henry the repair man called to set up the time and he was on time and very courteous. His quality is excellent and had me sit in the chair to make sure all the controls are working. I will definitely ask for Henry if I need service again.

They charged me $125 to fix a lift recliner that they did not fix. It's impossible to reach anyone…read morein this company and they don't stand behind their work. Now I have to find a different company to help and this company stole money from me. I will NEVER use them again nor do I recommend them. This company's communication came out to repair a lift recliner chair. The technician, a very nice man, reported that the problem was a wire under the chair. He claimed to have repaired the wire and fixed the chair. I paid him $125. The next morning, when the chair was used again, it once again failed to decline after lifting. I called the company back and reported the chair was not fixed. They got back to me two days later. Then they requested more pictures of the chair in order to schedule a technician to return. I sent them immediately via email. I also told them via email, voicemail & text that it was the Control Box under the chair and to have the technician bring a control box on his vehicle. The company never acknowledged this information. And the technician did NOT have a control box with him when he showed up a week later. Once there, he reported it was indeed the control box and he now had to order the part which could take up to two weeks to receive and 2-4 weeks to come back and install it. AND he wanted to charge me an additional $185 for the part. Their rate for a diagnostic is supposed to be $50. I paid $125 already. And 2-4 weeks? This chair is my mom's only chair and it still doesn't work. Wtf did I pay for? So...instead of fixing the chair, I decided not to. Why sink over $300 into an old chair when a new chair is less than $500? That makes no sense. This company's customer service is non-existent. They don't answer their phone and everything is robotic about the experience. While the technician was nice enough, he did not do the job correctly and preferred to argue when I called him out on it. I maintain that I will not use them again.