Went in for an oil change, car was in the shop on time and the service was completed in a timely…read moremanner. They also checked the car over, tire pressure, tread life, other filters, etc. I had a small mower tire that I could not get the beads to seat to fill with air. Asked if they would take a look at, in less than a minute, they brought the tire out inflated and ready to go. No Charge! Very good service.

Said they would call when car was done. They didn't and left it parked out all night unlocked…read more When we arrived money had been stolen. Manager said he would look into it but never got back to us and emails have all been ignored . They were responsible to secure this vehicle when in their possession

terrible service department in my opinion they are always doing everything in their power to make…read morethe customer pay and avoid warranty

Recently purchased a brand new Chevy Tahoe from the Knoxville location. Paul and his guys took…read moregreat care of us. We negotiated the price over the phone and had everything ready to go for delivery upon arrival. After about one hour of walking through the car and getting things signed in finance we had the keys and we're on our way. They have exceptional product offerings, including protection, packages, and bumper-to-bumper warranty for 60,000 miles or 60 months.

By far, the most Profesional and HONEST towing and repair shop I've ever dealt with…read more I would highly recommend Barney's

100% Recommended. Customer service A+. Honest, cared about the situation and had it handled in…read moreless than an hour. Excellent communication. Highly recommend!!!

We bought a new car from Lauterbach a couple years ago and we returned to buy another one mostly…read moredue to the service we received. Our car had a small but unusual problem with the gas gauge. The service manager , Jeff, was determined to solve the problem unlike other dealers we dealt with in the past. We felt like he really believed us about what was wrong rather then dismissing the problem. The salesman, Ken, was very knowledgeable about the new car we bought. Without his showing us how everything worked we would have had to scour the owners manual for days. Lauterbach didn't have the car we were looking for in stock but they found one exactly like we wanted. Overall it was a fun and pleasant experience.

Jeff the service manager is completely rude, cocky and disrespectful. He should not work in…read morecustomer service as he is unaware of what it means. They lied to me about what they were going to charge and then on top of that charged over the retail price for parts so they could cushion their pockets. After arguing with them over that, they then called me the day my car was supposed to be ready & said it would be a whole another day before I got my car back & that they still would compensate me for any inconveniene. Not sure if this was done in spite or not. When I finally did get to pick up my car all of my white leather was covered in grease from the mechanic and no one had the audacity to wipe it clean. I will say that everyone else who I dealt with on the phone including Brady the GM was friendly.

Best vehicle buying experience I've ever had. My salesman, Derrick, made the process easy without…read morebeing too pushy. Great guy! I also dealt briefly with Brad in service and appreciated his helpfulness as well. Even though Steve Link Ford is an hour from where I live, it will be my first choice next time my family needs a vehicle!

While on my way to Grinnell, IA at about 6:30 in the morning it was very dark and about 3 miles…read morefrom town I started having problems with my 2006 Ford Explorer Limited, power steering stopped working, dash lights went out head lights stopped working. It turned out to be the water pump was broke taking out the serpentine belt, so the alternator wasn't charging so the battery went dead, I made it to Steve Links Ford dealership, they gave me a loaner to use while they worked my car in to the schedule.

My 1998.5 Dodge Ram Cummins had steering issues so I took it to Magnum for an alignment. They said…read morethey alignment issues were caused by a worn pitman arm, worn idler arms and a broken front coil suspension spring. They took the extra time and effort to order the correct replacement parts and ensure that the job was done right. It took some time to do the repairs but my old pickup drives like new again, all for a fair price considering the amount of work done I would definitely recommend them

This shop dropped everything they were already doing to help my kid get home for Christmas... Their…read moreSubaru Forester blew the radiator in transit from Colorado Springs to Chicago and we all were in panic mode until Magnum bailed us out... A Christmas miracle to say the least... Got them back on the road in hours instead of days... This after 2 other shops turned them away!!! Not to mention they charged less than the original quote by a couple hundred bucks... So right now this shop is my favorite in the United States!!! Thank you so much for getting my kids back on the road after a terrible situation almost ruined our families Christmas festivities!!!

From beginning to end, it was a pleasurable experience. My salesman Chad was very responsive to any…read moreand all communications! The selection was beyond belief. Test drives were well organized and plentiful. I haven't had a more smooth purchasing experience ever! A real no bullshit experience. After my initial 500 miles I was able to get my bike right in for the initial service and it was completed within an hour and a half. The selection of accessories, clothing and parts was a surprise. Even the service manager and his staff were very courteous and patient and thorough. The dealership itself is very clean very neat and really well organized!

Second car I've had Vander Linden detail. He did such a great job on my other car, I didn't…read morehesitate to bring him my Lincoln. He did a fantastic job, quick turn-around time... and it has that new car smell again!

Jeff did an amazing job on my jeep ! I recommend him. He was quick to get to it and it looks great…read more Thanks