I can not say enough about how kind and thorough this establishment was. My family and I were…read moreheading to Cambridge from Cleveland, when our car started shaking and clunking. My mother had just picked up her car the day before (she had her breaks replaced). We stopped at Dickerhoof's and they fit us in right then and there. There was a swing set for the kids and everyone was incredibly friendly. When we headed back on the highway, the car drove beautifully and sounded great. I will make the hour drive to come back in the future! Thank you guys!

Extremely Rude! The…read morelady that I have dealt with in the past was always very nice. I called the day of an appointment (that was made six days in advance) and she was out running errands. The guy who answered was very rude and would not stop talking through me. When I asked him to stop talking and let me finish, he got all whiny and told me to stop yelling, yet I never raised my voice. After he finally shut up and let me talk I asked him, for a third time, to have the regular lady call me. I later explained to her that I was treated very rudely and I would take my business elsewhere. Treating a loyal customer so rudely was totally uncalled for. They will not be getting any more of my business.

Reliable, easy to make an appointment, nice area, friendly, helpful Great value. Great mechanicread more

"Caveat Emptor" Went to Fix-It with Fred for a needed oil change and the air conditioner was…read moreblowing warm air. Dropped the car off told them the problems and mentioned, when braking, the car pulled a little to the left. Later they called with a diagnostic fee which seemed a little high but wanted it fixed. Someone called back the next day told me they had changed the oil and recharged the air conditioning and found leaks at both Schrader valves which they replaced (part of the diagnostic fee I imagine) and I needed $2000 worth of brake work, (front pads and rotors, rear shoes and drums, front calipers, BG brake system service). My response was, "that is a third of what the car was worth, put it back together and the car will be picked up. A total of $2875.81 of work and parts were declined by me. " Just to be on the safe side, two weeks later the same vehicle was taken to another auto repair shop to have the brakes checked, their receipt says "Inspect brakes, approximately 50% -OK". The brakes are working fine. There is probably a large gap as to what is needed for vehicle repairs and what the manufacturers suggests and how much money you have.

Our car was in for collision repair. The entire experience was great from beginning to end. They…read moreput customer relations high on their list. The repair was done in a timely fashion and the work was done to perfection. If you are in need of any body repair I highly recommend them.

This body shop bent over backwards to assure that the repair for my Fiancés Car was done inspite of…read morethe insurance company dragging their feet in setting up the repair needed! Great job and I highly recommend this collision Company completely! Five plus Stars!!

Used him twice ,got right on it called to tell me when he delivered it, nice guy...................read more