Best therapists and staff in Pittburgh! I really love this place. My therapist has helped me a lot…read moreplus the staff is really great to talk to.

I was surprised to see such a negative review as this has not been my experience with Thrive at…read moreall! The therapists have all been very courteous and professional, offering additional assistance whenever needed. The overall feel of the office is very soothing and relaxing, making me feel very comfortable right away. They have helped me tremendously and I would highly recommend them to anyone needing services.

Kathleen Smith is the best at what she does. I saw her for years, and it was the best part of my…read moreweek. I stopped, because I thought I was good. But then my husband died. She took me in. She's a miracle.

Dr. Smith is OUTSTANDING. I have been seeing her since 1992. I haven't gone once a week since the…read morebeginning, but for the first few years I did. She has helped me make a great deal of progress in dealing with the root issues and managing the issues that arise in my everyday world from these. Trust, warmth, down-to-earth, attentive, sincere. Easily accessible. Response almost immediately when. Answering service calls her. I wish my sister would have been able to have her as a therapist, but since I was already her client, my sister could not become one. I've been to see 5 or 6 therapists in my life....she is THE BEST! Her office also associates with Dr. Sylvia Mendelsohn, psychiatrist, if you need meds and med. checks. Dr. Mendelsohn has no objection to you doing weekly counseling with another therapist. She is also outstanding.

Makin Wellness has amazing therapists that are willing to do sessions online when you're not able…read moreto go in. They are reliable and comforting and I am much more mindful and stress free now that I've learned to cope differently.

From the owner: Online therapy starts with a simple click. Our top-rated online therapists provide a private, safe…read moreenvironment for addiction, relationship counseling, and all other mental health needs. Backed by our mission to help you heal, Makin Wellness counselors focus on individualized therapy based on your unique needs.

Turned off by me having to cancel my appointment due to being ill. Sent email Sunday night,…read moreappointment was Tuesday 11 a.m. and was billed $60 for not canceling within 48 hours. The money seems more important than the patient. I will be going somewhere else. That 48 hour cancelation policy sucks!!

I just got off the phone with a billing specialist and the head of the practice and they were very…read morenice about it - seems like I was billed partially incorrectly and also they switched computer systems so I didn't get bills. Honestly, it sounds like if you start NOW you won't have these issues. But if you were there for the changeover there may be some. But they were pretty chill on the phone. They also said they don't want their billing people to talk so curtly with patients, which was nice. So find a nice therapist there, but keep an eye on their web portals/billing. -- Old review: Their billing and customer service is atrocious. They cannot provide me with an explanation of why I have only received one emailed bill from them after being charged close to $300 in copays I didn't realize I was accruing. No explanation of their billing cycle, no apologies, just a repeated insistence that I pay. I have also have had to ask twice to see a complete itemized bill of my services, the bill they sent me is incomplete (something saying "BALANCE FORWARD" - but I never received a previous bill from them) but still expect me to pay it. I am still waiting on them to send me an itemized bill. I believe doctors offices are legally required to send completely itemized bills? Seriously, go somewhere else with a clear-cut billing department that can answer questions and actually send email or paper bills on a regular schedule. I'm literally not sure if this is legal, I have asked them if I consented to not receiving paper bills when I signed up for their online portal but no answer - which leads me to believe they don't know the answer to that question or I didn't. I've literally never had this issue with a doctor's office before. I have also repeatedly asked to speak to someone higher up in the billing department to share my concerns (or the head of the practice) and have no way of knowing if that request is being taken seriously. Just radio silence and emails that just say I have to pay the amount. Super, super, super weir

I was admitted to Western Psychiatric Hospital and was there for 10 days…read more My doctor was Dr. White and she was very compassionate and caring. My stay was beneficial. There was one RN who was very rude. Her name was Diana. She humiliated me on more than one occasion. She was very unprofessional. All the other nurses were very pleasant and helpful. The milieu therapists were all very helpful. I am thankful that I got treatment at Western Psychiatric Hospital. It literally saved my life.

This UPMC Western Behavioral Hospital ER is one of the worst smelling places I've walked into-…read moreAmmonia and old pee, everywhere in that waiting room. Then, to top it off, the psychiatrist told my 10 yr old that "studies show institutionalizing children for mental health actually does them more harm than good", "you could get hurt here. We cannot always protect you because some of the other patients are aggressive and could try to hurt you... "they are fast, so we can't always prevent it". She was speaking to my 10 year old this way. Then she took me into the other room, and told me my autistic, adhd, OCD 10 yr old could be faking. I asked which part, and she said "It's a differential". But when I asked what her what she had for other differentials, she couldn't say more than "I won't not be the one treating her on the floor so..." REALLY AWFUL! I believe this lady was either having a bad day or really needs to get out of this line of work. Given, I would NOT want to be in that place WORKING either, due to the smell itself! This doctor had an inappropriate discussion with my daughter (the patient). I won't bring my child (or anyone I know) to this place. Believe the reviews! I did try to ask for a different psychiatrist, but the one working with us told me that they "don't do that here", so I told her to discharge us and we left. UPMC needs to check on the staff in this ER for THEIR happiness and comfort in their roles. My bet is this woman was MISERABLE and maybe doesn't work with kids. The nurses were great, and security staff was on it. I don't know why this doctor chose to be so weird and it my kid and I. NO PARENT WANTS their kid to be hospitalized... but an institution is better than dead. Come on UPMC, you can do better than this! Disappointing.

A compassionate and attentive therapist who creates a safe environment for exploring emotions and…read morechallenges. Highly recommended for her professionalism and effective approach.

From the owner: Dr. Shannon Coleman is a licensed psychologist specializing in evidence-based treatment of trauma,…read moreanxiety and depression.

I have worked with Taffie with quite a few clients, and she is responsive, caring and empathetic in…read moretreating all of her clients. She is excellent for those who have experienced trauma, and has training in CBT and DBT. She is also skilled in working with clients who are LGBT+. I give my highest recommendation to Taffie as a collaborator and colleague. Adam Tripp MD PhD Owner Better Stories

Taffie knew my trauma background and agreed to see me virtually. After one appointment, she dropped…read moreme with no notice and no recommendations for other providers. Her stated reason was that my trauma was too severe but she knew the background before agreeing to see me and told me that she finds virtual EMDR to be effective. A counselor (in this case, just a social worker) would make a recommendation for how to continue treatment with another provider but it seems as though Taffie is not invested in the well-being of her clients, at least not my well-being. She wasted my time with an appointment and also unnecessarily billed my insurance for services she's not capable of providing. Irresponsible and unprofessional. The unexpected email she sent me this evening took my breath away as I was teleworking -- completely inappropriate.

I thought they had my back. I stuck up for them. Then…read morecame Amanda call drug nurse. Terrible. All my trust is like other patients. 4 days without medicine because my bag became missing in Virginia. Lost everything. They will be closed

Terrible service, rude staff , they never answer their phones , only out to pick your pockets and…read moremilk your insurance

New Directions is an outstanding mental health center, with a full range of comprehensive services,…read morefrom psychotherapy to medication management. High recommended for anyone dealing with anxiety; depression; family or relationship issues. Their staff of over 40 licensed clinicians can provide compassionate, effective help for virtually any mental health or behavioral issue.

They don't answer phone calls. And the administration part is frustrating I hope this works out,…read morebut if not, I'm out of there