This review is going to be short because I don't want to reveal much about my medical health, but I…read morecan't say enough good things about Dr. B. He's simply a very intelligent and articulate, cute old man! Conveniently located in a building right across the Children's Hospital, I chose him out of geographic convenience and some good reviews I read about him on another site. I'm more than happy to be the first to review him here.

I had a great experience with the initial therapist I saw at Persad for over a year, and they…read morehelped me make significant progress. Unfortunately, after they left the agency, my experience changed significantly. I was going through multiple major life changes at the time, and I voluntarily went to Western Psych for extra support. I informed Persad about this, and shortly afterward, I was told I needed to complete an IOP before returning to outpatient therapy. I repeatedly asked for clarification about the policy that was being applied to my situation and received no response. My portal access was removed without warning, and I wasn't informed that I had been discharged until 11 days later. I did not get a response from Persad until the day after I initially posted this review. The biggest issue was the lack of communication and continuity of care during a difficult time. I have a trauma history that this experience reactivated old memories of that I had forgotten. It was an incredibly difficult time that I do not wish on anyone. I'm grateful for the therapist who helped me, but my experience with the agency itself left me feeling unsupported and unable to trust them with my care going forward. Do better. The LGBT community already has enough trauma to deal with without administrative issues trickling down, affecting the quality of care.

I may be a little biased because this is my place of employment. However, long before I worked here…read moreI've volunteered for various fundraisers such as the yearly Art for Change and Donut Dash. This is an LGBTQ facility that offers drop-in service where homeless and those otherwise in need can shower, rest, do laundry, get a bite to eat and get groceries from our food pantry. Our community side offers a number of programs and events open to the public as well as services for those in need. We also have a mental health division with fully licensed and accredited therapists and psychiatrists. If you know anyone in need of help/services within the LGBTQ community our non-profit is here to do what we can.

I found the name and number of a therapist in this practice on my insurance's website. She returned…read moremy call and seemed OK and said to call her office to set up an appointment. It was apparently more complicated than that. The receptionist asked me some intake info that went beyond insurance info. Most of it was yes-or-no questions, "Do you ever feel suicidal?" "Do you have trouble sleeping?" I thought it was strange that I had to answer these questions after reviewing my needs with the therapist I'd be seeing. And I wasn't too keen to open up to some faceless receptionist, but whatever. Then she asked, "What are your goals for therapy?" I responded, "I am in a public place and can't answer that now." She snorted back, "You're not being very helpful." I was stunned but managed to reply, "I can say the same of you." I called the therapist directly and relayed the whole thing and said I was canceling everything. She called me and apologized, which I appreciated and accepted. My friends with more experience in this field told me they didn't know of any therapist who outsourced this kind of work to a receptionist and it was a "red flag." I know that for the paraprofessionals of the mental health world all the worst things that happen to people are just lines on a form to fill out but there's no reason to be rude about it.

A compassionate and attentive therapist who creates a safe environment for exploring emotions and…read morechallenges. Highly recommended for her professionalism and effective approach.

From the owner: Dr. Shannon Coleman is a licensed psychologist specializing in evidence-based treatment of trauma,…read moreanxiety and depression.

I worked with Heidi for 10 years to overcome a variety of issues, many of which were the effects of…read moreearly childhood sexual abuse. I found her to be an exceptional professional. She was always attentive and concerned, and was never judgemental. I'm sure I presented her with some very difficult problems and more than a few awkward moments, but she maintained her patience and her understanding to the point where she was able to help me to be more like the person I always hoped to be. With her assistance, I faced addiction, divorce, rehab, and, finally, my past. I never felt alone for one moment in her presence. She has a gift for patience, acceptance, and caring that are her greatest strengths. Her ability as a counselor is the most significant reason that today, I have a loving family and a successful career.

Have you ever had the experience of a professional who is fundamentally/naturally gifted at what…read morethey do? That's my experience of Heidi. Her total commitment towards healing and mindful living, her compassion and non-judgment and her unique approaches have allowed me to navigate and experience the very difficult paths leading to self-reflection, self-awareness and self-acceptance. I am way more open to the "true callings" in my life as a result!

This UPMC Western Behavioral Hospital ER is one of the worst smelling places I've walked into-…read moreAmmonia and old pee, everywhere in that waiting room. Then, to top it off, the psychiatrist told my 10 yr old that "studies show institutionalizing children for mental health actually does them more harm than good", "you could get hurt here. We cannot always protect you because some of the other patients are aggressive and could try to hurt you... "they are fast, so we can't always prevent it". She was speaking to my 10 year old this way. Then she took me into the other room, and told me my autistic, adhd, OCD 10 yr old could be faking. I asked which part, and she said "It's a differential". But when I asked what her what she had for other differentials, she couldn't say more than "I won't not be the one treating her on the floor so..." REALLY AWFUL! I believe this lady was either having a bad day or really needs to get out of this line of work. Given, I would NOT want to be in that place WORKING either, due to the smell itself! This doctor had an inappropriate discussion with my daughter (the patient). I won't bring my child (or anyone I know) to this place. Believe the reviews! I did try to ask for a different psychiatrist, but the one working with us told me that they "don't do that here", so I told her to discharge us and we left. UPMC needs to check on the staff in this ER for THEIR happiness and comfort in their roles. My bet is this woman was MISERABLE and maybe doesn't work with kids. The nurses were great, and security staff was on it. I don't know why this doctor chose to be so weird and it my kid and I. NO PARENT WANTS their kid to be hospitalized... but an institution is better than dead. Come on UPMC, you can do better than this! Disappointing.

My experiences have usually been very positive. Counselors are professional and attentive. This…read moreclinic is literally a life saver for me during my struggles with my mental health.