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    Smith Kathleen PHD

    5.0 (2 reviews)

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    Western Psychiatric Institute and Clinic of UPMC - Unit interior 2

    Western Psychiatric Institute and Clinic of UPMC

    1.9(26 reviews)
    2.2 mi•Oakland

    This UPMC Western Behavioral Hospital ER is one of the worst smelling places I've walked into-…read moreAmmonia and old pee, everywhere in that waiting room. Then, to top it off, the psychiatrist told my 10 yr old that "studies show institutionalizing children for mental health actually does them more harm than good", "you could get hurt here. We cannot always protect you because some of the other patients are aggressive and could try to hurt you... "they are fast, so we can't always prevent it". She was speaking to my 10 year old this way. Then she took me into the other room, and told me my autistic, adhd, OCD 10 yr old could be faking. I asked which part, and she said "It's a differential". But when I asked what her what she had for other differentials, she couldn't say more than "I won't not be the one treating her on the floor so..." REALLY AWFUL! I believe this lady was either having a bad day or really needs to get out of this line of work. Given, I would NOT want to be in that place WORKING either, due to the smell itself! This doctor had an inappropriate discussion with my daughter (the patient). I won't bring my child (or anyone I know) to this place. Believe the reviews! I did try to ask for a different psychiatrist, but the one working with us told me that they "don't do that here", so I told her to discharge us and we left. UPMC needs to check on the staff in this ER for THEIR happiness and comfort in their roles. My bet is this woman was MISERABLE and maybe doesn't work with kids. The nurses were great, and security staff was on it. I don't know why this doctor chose to be so weird and it my kid and I. NO PARENT WANTS their kid to be hospitalized... but an institution is better than dead. Come on UPMC, you can do better than this! Disappointing.

    My experiences have usually been very positive. Counselors are professional and attentive. This…read moreclinic is literally a life saver for me during my struggles with my mental health.

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    Western Psychiatric Institute and Clinic of UPMC - Exterior

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    Western Psychiatric Institute and Clinic of UPMC - Unit interior 1

    Unit interior 1

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    New Directions Counseling Services - child and teen therapy

    New Directions Counseling Services

    2.1(18 reviews)
    8.6 mi

    WAENUNG READ THIS: i show up for my first appt. Desperately needing help. I mean bad. Had one…read moreintake appt. With someone named Christina (had no issues with her). Well my 2nd appointment i showed up on the wrong day. See i got a really bad TBI and it all happened right after my grandma, then mom died in june 2025. Then 10/2025 some drunk guy hits me head on. Anyways we made a 2nd appt. And i show up and waited and nobody showed up or called. I had to call them. Christina said her appointment ran iver (understandable). So we make a 3rd appointment. It was scheduled for days ago. It was a virtual appointment. No call back. Just nothing. So i guess im now stuck without ANY help . Then they give me some young 30yr old fancy dressed flamboyant feminine doctor and in less than 180 seconds he puts me on "Effexor" despite my lo0o0ong bad history with any and all SSRI/NIs type of medications. Well in less than 5 minutes this gay doctor. (Sorry but i was molested by my dads brother). And in that 5 minutes almost 2 of those minutes were "how bad the migraines will get", and to "expect severe neck pain". And then see ya later. What??? Really? I just get head on and need someone to talk to and effexor is my answer? I have no idea what happened. Idk if they got me mixed up. Or they just have people working there who have absolutely no idea what theyre doing. I could change that place and im the one that needs help. Unreal. How do you miss 3 appts with a patient and on the 3rd missed one you dont even send one email/text of such appointment ? What is going on at new directions. And dont put any blame on me i did nothing wrong this is exactly what happened. You cant determine if someone needs a serious meducation in under 300 seconds. There is just no way. I even checkin in, and commented i was done almost as quick as i checked in. I hope someone there can get it together. Their "Doctor" needs to tone it down a notch and not try putting someone on life changing medication in under 200 seconds. You need atleast a few hours. Idk. Im a still current patient wondering still whatever happened to my last appointment. They pulled a "no show" 2 in a row. And now i sit here. Dont choose this place. I dont expect a pleasant reply, and if its not its completely false i have 12 doctors that know this 2nd appointment never happened and i was never contacted ever again. Just weird. Dont go here. Im looking elsewhere. sorry for typos.

    They don't answer phone calls. And the administration part is frustrating I hope this works out,…read morebut if not, I'm out of there

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    Smith Kathleen PHD - c_and_mh - Updated September 2026

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