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    Psycare

    3.0 (2 reviews)
    Closed 8:30 am - 4:00 pm

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    3 years ago

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    3 years ago

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    Crossroads Counseling & Consulting Associates

    Crossroads Counseling & Consulting Associates

    2.0(3 reviews)
    3.0 mi

    I have been going to Crossroads for several years now. I adore Dr. Kang. The other reviews refer…read moreto him as cold, but that is not my experience with him. He is a caring, compassionate man, willing to answer any questions that you have. I have 2 different therapists who were exactly what I needed at different points in my journey. I absolutely recommend the practice. The office staff does suck though! Getting a return phone call takes forever if you ever get one. Wait times are not an issue. I have always be seen on time when I have an appointment with Kang or my therapist.

    Worst psychiatrist I've ever had and even worse staff. The other two reviewers here were right on…read morethe money with what they said so I know for a fact that I'm not exaggerating or just complaining to complain here. My psychiatrist, Dr. Jasbir Kang, was generally cold, distant, unemotional and, worst of all, VERY conservative when it came to my medication. If you ask to be put on an antidepressant, rather than starting you off on a normal dose like most doctors would and working your way up to a higher amount if needed, he'll instead opt for an extremely low amount and slowly go up from there, meaning it could take you MONTHS before you're finally at a high enough level to see positive results. As a general rule, antidepressants take around a month to show signs of whether they're working, but only if you're at a reasonable dosage; anything lower than that and you'll be waiting much longer than you should have to in order to tell either way. The only thing I'll give him credit for is the fact that when I was finally able to get my medical records from him, he didn't charge me for them, probably because I only wanted a couple pages out of all of them, so that was nice of him to do. His nurse practitioner was nice and meant well but tended to be forgetful. However, there were several occasions where I was waiting for over an HOUR just to see either of them even though the average length of my appointments was just 10-15 minutes long like everyone else. As for the staff, the best word I'd use to describe them would be "incompetent" because that's truly what they are. They barely know how to do their jobs and are extremely slow in getting anything done. They constantly make poor excuses for forgetting to complete things or just not getting them done at all and have actually lied to my face about some things before. It once took me an entire MONTH just to make an appointment with them after calling them at least THREE TIMES and leaving a voicemail each time. They've recently gotten better with actually answering the phone during business hours but before then for over two years, nine times out of ten, no one at all would pick up the phone and you'd be forced to leave a message and they would MAYBE get back to you by the end of the same week. And may God have mercy on your poor soul if you want to get the TMS procedure done or request your medical records from them because you will be waiting for weeks on end with hearing either very little back from them or just not at all, if not even MONTHS. They once claimed that only one person in their entire office could do the records even though she's sometimes out on leave, which I'm pretty sure was a lie, but even if it wasn't, what kind of moron would only train ONE PERSON in an entire practice to process medical records for what I'm assuming was HUNDREDS of patients? The last couple months that I was a patient and needed some things done that they were slacking off on, it got so bad that I had to be assertive and forceful with them nearly 100% of the time and almost had to tell them how to do their jobs that they were being paid to do yet were clearly ignoring. When a usually kind, introverted person like me is pushed to that point, you know something is very wrong on the other end. There's no reason why it should take an entire month just to get a few years' worth of medical records together, nor a month-and-a-half just to start the TMS treatments which didn't even happen because I was denied by my insurance and wasn't told by the office. Their personalities really come out when you don't let them walk over you like they seem to do with everyone else and they can get very rude, sarcastic and condescending. One of them, a nurse, constantly stutters, backtracks when she's wrong about something and doesn't even look you in the eye when you talk to her half the time. She has no people skills whatsoever and is incredibly frustrating to deal with. While I don't believe that anyone who works at this practice is an inherently bad person, the "services" they provide, if you can even call them that, are absolutely abysmal and less than subpar to really anywhere else that you could go. No one I dealt with there truly cared about me or helping me with my severe mental illnesses. As a patient, you deserve to be treated with compassion, respect and in a timely manner. Here, you won't find any of those things. I've never left a single review before on Yelp or elsewhere for another business/establishment but I almost feel obligated to do so for this practice because I don't want anyone else to suffer for three years like I did before I finally realized what was going on and got out. In short, do NOT come here or send a loved one here for any reason because you will surely regret it like I did.

    Mikhail Mona MD

    Mikhail Mona MD

    1.0(1 review)
    4.9 mi

    I've been wanting to write a review to warn others for a very long time, but switching doctors can…read morebe a difficult process. I'm a 31 year old female that came to Mona ten months ago to acquire medication to help my lack of concentration. As you can see from other poor reviews she has, Mona's lack of awareness and empathy is alarming. My fourth visit, she was reading from my file and asked me how I was doing. I told her I am very happy being on the 10mg of adderall I have been taking for the last couple of months. She then asked "and who is prescribing this to you?" I thought this was a test or another one of her condescending comments, but I was shocked with the surprise on her face when I said....Mona you have been prescribing this for me... for the last three months. She then took her frustration for not remembering out on me. She asked how my blood pressure was, and I said it is normal, I'm a very healthy young adult, I don't have any health problems. She said "normal isn't a number KATELYN!" She then picked up her blood pressure machine and used it five times on my arm before saying it is broken and it's my responsibility to get this checked and tell her the number. This was really painful and I had to look away because I intuitively felt she liked to see me in pain, but I had already gone this far with her, and I finally had my script that was helping me. I thought if I complied she would eventually get better and be nicer. That did not happen. I had to argue with her to get this, perform ridiculous physical examinations that doctors were perplexed with, was told it is contingent upon a marijuana drug test, (even if it was medical marijuana for A.D.D.), and had to endure countless interrogations and threats of her not filling the script. She told me on my first visit "you can't possibly have A.D.D., you would be bouncing off the walls" and "why haven't you gotten help before" I was shocked that I, as a patient, had to explain to her the difference between A.D.D. and A.D.H.D., and made to feel bad for not getting help sooner...even though I had just been told by a therapist who also has A.D.D., that this is what she thought I had. Instead of A.D.D., she told me I have a mood disorder as she watched my mood change while in the office. I told her this was because she kept conflating dates and events and misremembering what I was politely explaining to her, and I couldn't help but show the frustration on my face. She wanted to prescribe a mood disorder medication that could cause suicidal thoughts and etc. I told her I did not suffer from depression, and thatI was frusterated with my lack of concentration. She treated me so poorly that I cried almost every time I left her office, but it was too cumbersome to switch doctors at this point, esp. while suffering with severe concentration problems. She would continue threatening to not fill my script, asking if I smoked marijuana, and if I did she would terminate my script, implying I want adderall for various other reasons like weightloss, etc. I had to change my appointment last month and left a message asking her to call in my script for this month until I can see her for my appointment on the 22nd. Her secretary just called and told me she terminated me as a client and will not be filling my script because "I keep trying to change pharmacies" even though I have had the same pharmacy for the past six months, minus one time I went to the west coast for work, and I had to get a plane home to get my script because she said she was not going to risk her career to call the script in to another pharmacy. She has made me get multiple tests and jump through hoops for this script, and has always been very condescending the entire time. I even took my mother with me to one appointment in hopes she would treat me better. Instead she treated us both poorly. I am happy to move on, with a doctor that is fully present mentally, knowledgeable on adult A.D.D., and treats me with respect. I was wondering if it was just me, but when I was in the waiting room I had another family ask me how she was, and they told me their son is really frusterated with her. I will have to go a month without my script I am dependent upon until my new doctor can fit me in,but I would rather do this than have to see her again.

    Psycare - psychiatrists - Updated May 2026

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