Please note that this review is for the Lisburn branch.
After waiting 45 mins and no food I had to wait about 7 mins more for the manager to answer my question of where my food was, of course she had to see other customers to their seats first and go back and forth between the kitchen and computer.
I was then told the printer was broke and that was the reason we didn't get our food, yet all the tables around us people where coming and going with their food.
The waitress kept checking on other tables but not on us to see where our food was.
The manager apologies and said our food was on its way. 15 mins later we got part of the kids meals, no beans, and worst of all the burger was so undercooked it was raw in the middle.
I asked to see the manager again but she wouldn't come down. I asked again but again she wouldn't come down. Only after finally delivering the two main meals, I asked a third time to see the manager saying that we were leaving and didn't want the food did she come down.
She apologised but said "we're all human and make mistakes" also said "what exactly do you want me to do" and at the end "I am under pressure and need to see to other things".
I expressed that I was not happy with my children eating undercooked raw in the middle food and I was just responded with "I understand but my children eat medium cooked steaks all the time"
Over all our food was 1 hour and 10 mins late and our plans for going out that night where almost ruined as we planed to attend the ice hockey after.
It is a real shame that I have to leave this review, I have enjoyed their food before but between the waitress, the manager, their ordering system and the kitchen one star is well deserved.
I was promised a call from the owners which I don't know if I will get, gotta give them a chance. read more