I recently discontinued service with this company after nine months.
Why? Though I wouldn't say the cleaning was ever truly bad, I was also never impressed by it and felt like many corners were cut. If I am paying someone to clean the living areas of my house, I don't expect to come home and feel like there is still a lot of cleaning to be done. Unfortunately, this was the experience after every visit. Blankets on the couch were not folded, tables were not wiped down, surfaces in the kitchen were left with a strange feeling build up...
Service was unreliable (appointments canceled at the last minute or one no-show without any notice), communication inconsistent, and the owner once insulted my home when he commented that his employees probably hadn't known what to do in terms of the level of cleaning because they were used to, "beautiful Palo Alto Hills homes..." and, apparently, my house is not in that category and doesn't deserve the full treatment.
Overall, it wasn't worth the money. I wouldn't recommend the company to my friends, and I wouldn't recommend it to you. read more