Great people working there always courteous I have my prescriptions delivered always on timeread more

I stopped here earlier, and they were extremely friendly. The cashier Cece was really helpful she…read morehelped me find what I was looking for and answered the questions I had. Will definitely stop by again! They have a variety of selections, and a great atmosphere!

Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.

The receptionist at this location can only be regarded as nasty. She is only helpful when pushed…read moreinto it. She refuses to listen to customers and interrupts constantly. She is unemphatic to a senior that is going blind and can no longer drive so has to wait until someone is available to drive him then makes threats to him if he doesn't follow her timeline. I do not understand why such a person is the face of the loveland location! She obviously does not like people. I'll never go back and I wasn't even the client.

Receptionist does not understand supplemental plans to Medicare and refused my appointment because…read moreshe said my carrier is "out of network". There is no such thing with relation to supplemental plans, as Major Medical accepts Medicare. Others in the office also clearly did not understand. This lack of knowledge caused me to not receive the medical equipment I need and to miss 1/2 day of work, and I now must wait for "approval of my Plan G" before they will reschedule. I would not be writing this review if even one person I spoke to in the office understood the basics of Medicare insurance.

Besides being charged an outrageous markup ($200 when the same thing could be purchased for $19 at…read morea retailer) for a sling we were given at the ER, when I paid online, they charged more than a 3% fee on the transaction and there was absolutely no mention of any fees associated with a credit card on the bill or payment portal. Didn't find out about the fee until my card was processed.

Brought medical equipments from other companies previously, never had to sign a waiver. However,…read morebought cervical traction device from Medcom Group, this company will submit claims as rental instead of a purchase claim. Additionally, 1. Medcom Group requires you to sign a waiver - Medcom Group knew ahead that the device does not cover by insurance. Then they blamed the insurance company, said it's the insurance company that makes Medcom Group to submit multiple rental claims. It is Medcom Group that purposely submits multiple Rental claims instead because found out insurance company online that Medcom Group submitted 5 separate rental claims. 2. The claim code used to submit to insurance company - Medcom Group knew ahead that the code insurance company does not cover and instead another similar equipment claim code will cover. Medcom Group hides the information and did not disclose the similar equipment to me. 3. Medcom Group charges same equipment for purchase more expensive than other medical equipment companies - check and compare yourself.