Let's start by saying this dealership is a huge step up from Major Hyundai in the sales/leasing department. Some remnants remain - the wifi is still named Major (odd) and the phones as well. That aside, the staffv are pleasant and from my limited experience don't try to price gouge. Gone are the days of fake signs with a $2,500 East coast transport fee (pre pandemic too). The service waiting area is open concept and connected to the sales area, with general nonsense on TV. There is free coffee, water, and chips as well as seating where you can charge devices. Now for the downside - and it is pretty big. When I leased, I noticed people waiting in service for hours. I chalked it up to them being a bit new and it being mid-day. I was wrong. They are SLOW. Really slow. Caribbean vacation slow. I had a 7:30 am appointment for an oil change and tire rotation (the earliest offered). I was surprised to see another person here and waiting when i arrived, but it's not a big deal. The big deal was that I was there past noon for an oil change. That is bananas for a service that literally can be done in 15 minutes. UPDATE!!! Went in for my second oil change (and tire rotation this time), again with and early appointment and am please to add a star (it was 3, now 4) because I was in and out in under an hour. Hopefully they can keep up this current level of service! read more

Only gave a 1 star because 0 is not available. Will not buy from Kelly Hyundai again and will not recommend this dealership to anyone. I came here because I had an accident and my former Tuscan was deemed a total loss. I bought my vehicle from here because it was closer than the former Hyundai dealership I worked with for 20+ years. Big mistake. I should have stuck with Towne Hyundai in Denville, NJ. I worked with Dylan Pincus at Kelly Hyundai. I told him I wanted a vehicle similar to my totaled one. I needed automatic lift tailgate, electric and heated seats because I have spinal stenosis. I also told him I liked dark gray or green. The only thing I received was heated seats. When he showed me the Venue in blue I told him I did not like the color. His response was "I knew you were going to say that." He tried to convince me the trunk area was spacious, it is not. I came back three days later and told him the seats were hurting my back because I could not adjust them correctly and the hatch was hard to close. The seatbelt was too close to my throat and I absolutely hated the color. He did not respond to the seats or hatchback, He told me I could by seatbelt adjusters and that I didn't have to see the color of the car because I was on the inside. I returned because of the 30 day guarantee promotion. with no luck. I felt insulted, offended and my physical needs were unheard. I should have stuck with Towne Hyundai of Denville, NJ and Joe Ippolito who listened to me always over 20+ years. I repeat that I will not ever recommend Kelly Hyundai of Stroudsburg, PA read more

I would never recommend this dealership to any of my family or friends in the future. And I would NEVER utilize the service department again. The service manager, Clyde, mishandled my car's service job so grossly inappropriately that other family and friends in the car business are shocked at my experiences here. I'd avoid this dealership at all costs and find a more honest, customer-focused place to go. read more

Their service department is absolutely horrible. If they do the job at all, you're never sure because they don't give you receipts most times and have the job is not finished even something simple as a tire rotation. But then when you call and ask about it they say oh the tire pressure can drop 10 pounds overnight because of the temperature change lol they must think everyone is stupid There's no communication. And then you talk to one of the servers reps and they try to belittle you and talk to you in a condescending manner over the phone where they're safe from any direct contact of course lol Eric the man I spoke with on the phone told me these crazy things like I'm supposed to believe it got very condescending and sarcastic. Very unprofessional... Told me we have to look forward how could we fix it? Well, I thought we did that last time we had these problems about the vehicle in like four times for the same issue and everyone keeps lose track of it and has no record of it so obviously the problem is there and only there. I will never buy a car there again is the worst Surface department I've ever dealt with. read more

Great experience. Steven answered all my questions & showed me all the cars before I made my choice. All the staff was friendly & knowledgeable. The finance department was also great. Love my new Tucson. Special shoutout to Steven. read more

Sold us a vehicle over msrp claiming a shortage on vehicles. The entire staff lies and wastes your entire day attempting to try to make more money off you . The amount of greed we experienced is astounding. You'd think they'd be ashamed of themselves but they continue to operate this way. Don't buy a car from here. Anywhere is better than Major/Kelly Hyundai. I'd give them zero stars if possible . Want a better review? Give us back the money you conned us out of. read more

It has to be a 1-star rating because "0" stars is not available. Selection among everything on the lot, I would categorize as "rejects" and not very many, which seems odd since they just spent a gazillion dollars on building a top-tier showroom. That was probably a major mistake. It's very disappointing, so we're going elsewhere. Unfortunately, it looks like most Hyundai dealerships have a 1 or 2 star rating. read more

Purchased a new car from Kelly's Hyundai in April. Got the second oil change and couple weeks ago and 2 days later I noticed a puddle of fresh oil in the garage. So the wife was at her daughter's house for 2 days. She checked the oil and it didn't even register. So Kelly's Hyundai had to tow the car back to dealership. We drive for the second time to dealership 90 minutes (56 miles!) round trip to pick up loaner car. They had to order a part that they broke during oil change. A week later car was ready and had to drive another 90 minutes (56 miles) round trip. After driving 4 1/2 hours and driving 168 miles for an oil change at Kelly Hyundai I think we are NEVER going back there for service. I want to thank Stephanie in service for all she did for us and for dealing with unhappy dissatisfied customers! Clyde the service manager was not any help!All this because they over tightened the oil filter and cracked the filter housing. Kelly Hyundai can't be trusted to do a simple oil change do you think I can trust them for anything else??? read more

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My wife had her car there for inspection which major hyundai did for free because we bought car from Kelly don't honor. Then was told she should have all fluids flushed in car almost 800 dollars later and there for almost 5 hours. I said why is your car so dirty they can't wash your car she said she asked and they told her they don't do that. Really I own a rouge and any time I go to nissan for anything they wash my truck. Really sad we bought 3 cars from there never again Really bad customer service Kelly hyundai read more

Went to Kelly Hyundai for a diagnostic appointment and was told that the issues my car was having wasn't very promising. My car being a Hyundai is the reason I brought it here and the guy I spoke to (not a mechanic) basically just made a bunch of problems up and said he was giving me worse case scenarios that I didn't ask for. Would never recommend going to Kelly Hyundai of Stroudsburg read more

Do not trust. Received a cash offer for near blue book value online for my car via kbb. Entered ALL information including mileage, condition (very good), etc. It listed this dealer as the interested party. Said I would be contacted. They called me within MINUTES to say they were interested in the vehicle. I drove the 40 minute to the dealer. Then they changed the story and offered less than half blue book (based on mileage, which they knew when the original offer was made). Bait and switch. Do not trust this dealer. read more

The service advisor was pleasant and knowledgeable. Eric let me know in the beginning the expected time to repair my vehicle. He kept me updated throughout . This is my second experience with Eric and both time were excellent. read more

Our sales person Was amazing. Poor guy it was so hot n humid that Day as he was running around. His name is Kelly Smith Ask for him. So impressed by by red with black trim So sharp looking My boyfriend also bought same car but Shimmery Dark gray. The same day!!!!!!!Kelly is great as a salesman. Helped us 100 percent. And Finally first few days we had lots of questions He gladly helped us. Ask for Kelly Smith. read more

Kelly Hyundai of Stroudsburg - Sharp! - Auto Repair Near Me - Stroudsburg, Pennsylvania

I went here because my highbeams weren't working so instead of them figuring out what it was they changed the bulbs and then told me it still wasn't working then they wanted me to pay $199 to get it diagnosed to tell me what was wrong with it after I paid $133 for what I thought was new bulbs. After I complained to the woman at the desk and asked to speak to the manager, his cowardly ass would not come out and talk to me. He said the best that they could do was put my old bulbs back and charge me half the price I told him not to do that. I filed a complaint with Hyundai only to find out they ripped me off by putting the old bulbs back in and charged me for new ones never ever ever ever go to this dealer they steal your money. read more

Completely rude and disrespectful to my son today. He is actually a repeat. Buyer bought a vehicle there four years ago and we had a wonderful experience. Back today looking at a Tucson love the car, love the way it drives, happy with the pricing. Salesman walked away from him at the table and never came back. When he walked out, the door multiple salesman were actually pointing at him and laughing at him. This is completely disrespectful. My son is in the military. He was treated disgusting. Obviously, he will be purchasing a Hyundai Tucson, but he will not be purchasing it from this establishment nor will we ever be back or recommend them. read more

I referred my SIL here since I had leased 2 cars from Kelly Nissan; not a good decision. the salesman made sure to tell us multiple times that he was recruited to work at Kelly and how he sells 20 cars a month ... so? The monthly payment changed multiple times with derision from the salesman when my SIL balked. SIL picked up the CPO car today and what a disaster. Car was dirty, just barely enough gas to get off the lot, had to ask for the second key, monthly payment changed again and then the finance manager got her turn. She did the extended warranty speech even though this is a CPO car with the warranty already included, made a comment about loving her dog more than people (including the people right in front of her who paid good money for a car), and was condescending. Based on previous reviews, the GM offers people his phone number to call him but shouldn't he be the one calling HIS customers? read more

While the car I purchased is great, getting it taken care of for NYS was the worst experience. I was told it was taken care of. A month went by and I still had not received my license plates. I called the sales person and he said he would handle it. It took over a week. I was told different things. I finally had enough and went to the DMV. They said there was no pending registration for my car. The DMV and Hyundai finance were able to take care of it in TWO DAYS! If you live out of state, save yourself the trouble and go somewhere else. read more

Peter was awesome! Spent the entire day with me, explained everything and was able to get me the proce I wanted on my new Santa Fe. I am very pleased. Thanks Peter!!! read more

Kelly Hyundai of Stroudsburg - Santa Fe in Rockwood Green as I am preparing it to drive itself into my garage - Auto Repair Near Me - Stroudsburg, Pennsylvania

Most dishonest Dealership they won't honor any of the promises that were made during purchase. You're better off taking your business elsewhere. They promised you oil changes tire rotation and then when you bring your car in they tell you all you use them already. You show them proof of what you're entitled to and they still give you the runaround. I don't have time for this. read more

Corey is awesome! We did not walk away feeling rip offed. So happy with the whole transaction from start to finish!

In 2009, they were a good dealership with competitive prices. Bought a new Sonata. Since then, they've been slowly going downhill. Some of their mechanics(technicians) aren't competent, or it could be their service manager is pushing for unnecessary repair work. Their so-called factory trained technicians need to read the TSBs and look at service records, before fiddling with things they don't understand. Now to their sales department. They severely undervalue your trade in, to the tune of $5000; while trying to scam you for over MSRP on a new car. No thanks.......bought 2 cars from this place, because of their crooked business practices; my next 4 cars were purchased elsewhere. Trying to make a quick buck, loses a future customer. read more

I would give this dealership 0 stars if I could and still leave a review. DO NOT DO BUSINESS HERE. My Hyundai literally just died while exiting the highway. I have a sonata hybrid and thought the best place to be would be the place I bought the car. I had it towed to Major Hyundai. BIG MISTAKE!! I called the next day and wanted to connect and explain what my car did. Gina could care less. Ok- I call the following day to see if they looked at my car. She rudely asked me if I had an appointment. I said no- my car was towed to you yesterday. Her response "we had over 10 cars towed here, we have not looked at your car". Over the next few days I leave messages and no return call. I physically go to the dealership because they don't answer their phones or return calls. She again asks me if I have an appointment. I explain again no- my car was towed here. She is so rude - says we will get to your car between appointments. If someone doesn't show up for an appointment then we fit cars in and your 6th on the list. Ok. Weekend passes. I don't call Monday & they don't call me. I call Tuesday no answer so I leave a message. At this point I'm like to hell with this. I'm having the car towed to my mechanic. I physically go to the service Dept and ask for my key and explain I'm having my car towed to another mechanic. They could care less. Enthusiastically the service guy gives me my keys and doesn't even explain to me where to find my car. Before I made the decision to have my car towed to another mechanic I came here to see the reviews and was horrified. After reading the reviews I knew I didn't want them to look at my car. I told the service people about the reviews and again they could care less. My experience buying my first brand new car here was a bait and switch on pricing. Very sketchy. But I needed a new car as was giving my car to my mom because she needed one. DO NOT USE THEM FOR SERVICE EVER AND FOR THE LOVE OF GOD SHOP ELSE WHERE WHEN LOOKING TO PURCHASE A HYUNDAI. read more

I bought my Hyundai here in 2017. When I had a blowout after I bought my tire and rim warranty when I bought the car, they told me when I brought it to the dealership that I did not have one. Once I brought out my personal paperwork showing that I had purchased the warranty out of nowhere they produced the paperwork to support what I was saying. Scam artists. Don't go here. read more

Major had the model and color I was looking for from internet search. Called and asked about the car and MSRP price no mention of surcharge. Made an appointment and drove over an hour only to arrive and find there was a +$5000 market adjustment, the car was a demo used by a very sloppy manager. Car was dirty,lots of personal stuff in car, stale food on the carpets, beverage containers everywhere (just a bad scene). Sales guy tried to cover it all up. He also was working 2 other sales at the same time leaving us for very long periods of time. I still considered the car but they didn't budge on anything. I left and got what I wanted at another dealer in NJ. I should have read reviews on Yelp first!! Mostly a shit dealer!! read more

I leased a car for my daughter years ago. They did not provide me with what I purchased. I ended up having to get an attorney involved to get a refund of about $1,300. Then, my daughter put so many miles on the car, I ended up having to buy out the lease three years later. I kind of expected that. But the lease buy out was clearly to be a fixed amount. From memory, I believe it was around $10,500.00. Adding to the original rip off, they then tacked on over $500 in fees for the transfer. I complained, but at the time, I went with it. I spoke with numerous other Hyundia dealers after the fact, and none of them could believe how badly I got ripped off. Their rates were between $50-100.00 and none over. I contacted Hyundia of America to complain. They did absolutely nothing. The final thing I want to add, is that when I was in the dealership complaining about the original rip off, one of the salesmen started telling me I was stupid for complaining. So I pulled out a recorder, stuck it near him and asked him to repeat it. That's when the Owner (at the time at least) jumped in, told me to leave and never come back or he would have me arrested for trespassing. Not that I would have wanted to go back anyway, but there was still three years of service and inspections on the vehicle I had to take elsewhere. And this place was only a mile away. I've brought it up over the years, but no one has ever done anything to make it right. I'm only submitting this review because the place popped up while I doing another (five star) review of a place right down the road from them. read more

Crooked dealership. Wants me to pay ten thousand dollars over sticker to buy a car from them. Count em. That's $10'000.00. read more

Staci, I am extremely disappointed and angry in regard to my experience at the dealership today. You assured me that I would have choices and a vehicle that would fit into my budget. I had neither! What I did get was ONE vehicle that I COULD NOT afford. I drove 45 minutes each way and 65+ miles. My time and gas were wasted as was the time of your salesman. My credit was also impacted, which truly upset me. I rate this experience as a "0". Get to know your supply before assuring customers of a congratulatory outcome. Lisa Cascella read more

I want to give a huge shout out to the Stroudsburg store ,our sales rep Lee was amazing from the beginning,honest and hard working to get us in a vehicle ,I am very pleased with his dedication ,I highly recommend him , the managers in sales are great and work very hard with the banks ,well done ... read more

Erik was amazing! Helped put me into a car that I had no idea was my dream car. My new Hyundai Santa Fe is the vehicle I didn't realize I was looking for! Amazing customer service, and a welcoming environment. read more

love the service at Kelly's. I'm never disappointed when taking my care for service it could be big or small problem and it's fix

Major Hyundai Sucks!! Sales, service an repairs!! Valentine's Day 3 years ago, I bought my Hyundai Veloster. Tried to start it on the showroom floor, battery was dead, I asked the sales man, can you please change the battery, No, it's not necessary. Charged, hesitation to drive it without changing it.. dies within the hour. Awesome ! Next car was never good. It never felt right driving. Second car from this place. 1st was ok. So driving it 70,000 miles in, the catalytic converter and motor blows in freezing cold weather. Quakertown Ciocca Hyundai took care of me. They rollbacked my car.. this place is awesome and worth the drive! Paul parts manager took amazing care of me! Got my car fixed, got me a rental immediately. Then fixed my car, kept me updated the whole way. Now my car is doing it again. Threw a check engine code. My car is at 98750 miles. They gave me a date 3 weeks away from my warranty expiring. The repair guy could care less! I said this is going to leave me dead on the road again. It's freezing out.. he shrugged like not my problem. I said I drive a hour to and from work.. I said what about a rental? He said we can hook you up with enterprise?! 40$ a day. Kudos to your crappy service, I'm switching to Ciocca Hyundai, thanks to this mans lack of concern and the horrible service from start to finish!! Update: 1/30/21 Ciocca Hyundai got my car in the very next morning. My catalytic converter was blocked up. If driven almost 3 weeks, my engine would have blown again. Thank god Ciocca Hyundai cares about their customers. Part ordered and came in 2 days later. My car is repaired and running fine. I'm ready to buy a new car, I'm done dealing with Major Hyundai! Excellent job losing my business with your crappy customer service. I'm telling all, take the drive Ciocca Hyundai is so worth it. They truly care about their customers!! Fingers up to you Major POS Hyundai! read more

Was in desperate need of new car and have been in communication with my good friend friend Cody Cooper for months now on what would be the best option. Had a ridiculous amount of help from his colleague Sheldon as well whenever I needed it. Thank you for all the generosity and hospitality fellas! read more

Bought a Sonata today.. staff was great.. no pressure just help and service when I needed it. Sales oerson Cory was outstanding. Thank u so much read more

Bought a New 2021 Genesis G80 from Major Hyundai (then also Genesis of Stroudsburg). About 6 months after I took delivery, the Genesis dealer was closed. I received no notification from the dealership, my salesperson or Genesis. Now I have to drive 60 miles each way to have my car serviced. Terrible customer service, terrible dealership read more

Turned in two leased vehicles in March to purchase two new vehicles. We were told that our final payments on the leased vehicles would be made for us to close the leases. They never paid them. I received late notices. Called my sales person, who never returned my call to let me know what was going on, then noticed that my credit score dropped because of this. Ended up paying the payments myself to close the accounts. It's one thing to forget to pay and another to ignore the problem when a customer calls to tell you. read more

Tyler was a knowledgeable salesman and was not pushy after I started that I was not yet ready to purchase a car. When returning to the dealership a few weeks later I waited fifteen minutes to even be greeted by anyone and unfortunately Tyler was busy with another customer. The salesman I worked with was obviously new and took forever to even provide me with numbers on the car I wanted to purchase. When the numbers came back the dealership wanted me to pay thousands of dollars OVER MSRP. Despite Hyundai having aggressive price incentives on the car I wanted to purchase. Needless to say I bought my car from another dealership. Will not ever set foot in this dealership again and would not recommend this dealership to anyone else unless you enjoy wasting money. read more

I purchased my Santa Fe back in 2001 and I am still driving it today! I love the vehicle and I love the company. I never had a problem until now! I wanted to purchase the 2022 Hyundai Venue for my wife. I went to my local dealership's website, as well as speaking to the salespeople on the phone several times, before going in to see the car. No mention was ever displayed or mentioned about charging more than the MSRP sticker price. When we arrived we found an additional paper next to the car sticker stating there would be an additional $5000 charge added to the sticker price due to the vehicle shortage. This is tantamount to price gouging and is a really disgusting way to run a business! read more

Wanted to share an experience I had yesterday with the service department. I had my vehicle in for an oil change and brakes. I've had many vehicles over the years and there's always the "required" service at certain mileage points. Well my car was at 72,000 so I told the service manager to also do the 75,000 mile service work as I was already there. And instead of him taking advantage of me and running my bill up he said "mr. Meyers, that's not needed at this point. The next mileage service isn't due until 90,000 so you're good for now". For being closed for the past few weeks because of the pandemic I found his actions to be extremely honorable as I'm sure they're hurting to make up for lost business. That right there has won my business for a very very long time. And you bet I'll be recommending them to anyone I know looking for a vehicle or for service. Job well done Major Hyundai. read more

Robert, the owner, is a stand up guy and will go out of his way to help. Always have had a good experience. Would highly recommend

Everyone always says that the car buying process is a pain. Well not here. In fact I came here to get my wife's car serviced and I saw some SUV's I liked on the lot. They literally got my payment $16.00 more a month than what I was paying. New or used they everything here. Great customer service. read more