My service experience: Dropped off one piece to be framed on 6/22, told it would be ready in about 3 weeks, texted when, received answer that frame material was delayed, another two weeks, I had to text Larissa again, no updates initiated by her, days later sent another text about a time, she answered we'd have to choose a different frame...she's "had experience with the supplier pushing dates back", saying she would have answered sooner but didn't 'push the blue arrow', texted her again about just picking it up and getting a refund, no - she had a court appointment/couldn't make it how about the next day, oh, had "an appointment in town/want me to text you when I'm heading back to shop"....whaat? "sorry I didn't text you on my way back but I left my phone behind like a dummy".....?!@$% Finally, she would be there on Thurs (Aug 4) at 9am, I'm there, placed is closed as usual, unable to leave any voice mail, so I text her:"where are you" answer: "I'll be right there. I apologize I don't know what happened to the time" Within two minutes a guy from the business next door comes out with my piece, unwrapped of course, with my refund in cash (+$2).....she couldn't even come to the store herself for godsakes. I don't know how this lady Larissa stays in business, wouldn't have given it even one star but had to put something down to continue. I can't say anything about her work because there was none. My advice, don't bother with this place. read more