Same-Day Cancellation - No Refund After Multiple Attempts…read more I had a reservation with Once Upon a Party Bus LLC for January 10, 2026. In the week leading up to the event, I made multiple attempts to confirm details and received no response. Then, just a few hours before the scheduled pickup on the day of the event, I was informed they would not "be able to make it." This left me scrambling to arrange transportation for 20 people with almost no notice. I was forced to book another company at a higher cost, resulting in a significant additional out-of-pocket expense. I requested: * A refund of my $100 deposit After receiving no response, I followed up multiple times - still no response. The company posted on Facebook that the business had closed and that refunds would be issued within 10-15 business days after January 12. That timeframe has now passed. I followed up again on February 2 requesting a concrete update and received no response. I also attempted to request the refund via Cash App but was unable to process the request. As of today, I have not received any refund or communication. The same-day cancellation and the failure to issue promised refunds or respond to repeated professional outreach are extremely concerning. If anyone has additional contact information for the owners or insight into how refunds are being handled, I would appreciate the information.

I can not recommend Once Upon A Party Bus more! Was looking around for a limo/bus just for a fun…read morenight of bar hopping with friends. I shopped a few different places. I spoke with Hope here, who was super nice and answered all my questions. Between the customer service she provided and the pricing, I decided to go with them, and I'm super glad I did! The bus is absolutely awesome. Lots of room, cool lighting, and it even has a bar with space for drinks. Our driver Ron was super fun and accommodating. He even recommended a couple of places to go around where we were. Such a great experience with this company. Will definitely use them when I need a party bus again!

We had the best time celebrating my sister in law for her bachelorette party with Too Much Fun…read moreParty Bus! The bus was sparkling clean! The owner, Casey, was so nice and so easy to work with! The driver, Ben, was incredible and made the day so smooth and easy! 10/10 recommend! We will definitely be using Too Much Fun again in the future!

Such an amazing experience with Too Much Fun Party Bus! The communication was always quick, our…read moredriver was prompt, and the bus was spacious and clean! We are looking forward to renting again in the future!

We rented a bus from STL Ride for a mother-son dance and had such a great experience! Gretta was…read moreincredibly friendly and made the booking process easy for our group. Everything went smoothly from start to finish. Our driver was awesome -- professional, fun, and made the night feel extra special for the boys (and moms!). It really added to the whole experience. We would absolutely use them again and highly recommend them for group events!

Was over an hour late picking up our big group for the cards game because driver got lost. So that…read moremeans no one got a free blue cards jersey for the giveaway( ran out) Then when the game was over driver was late again picking us up because he was stuck in traffic we were all outside sweating to death waiting for a long while. Bus wasn't that nice for the expensive price they charged and driver tip was included

We had a wonderful evening celebrating my husband's 60th birthday with a bunch of rowdy friends…read more Dave and Jenny were very accommodating and easy to work with. They were prompt, capable and understanding of our diverse group. I would definitely use them again! Thank you Dave and Jenny!

Party on cruises has the best busses. They were so much. I would recommend they and will be using…read morethem again.

We were unable to book with them as they were extremely rude over the phone on uncooperative. When…read moretrying to price match as they said they did, they were very degrading and said there deal was already enough with a very rude tone. Missed out on a very clean and good group.

Last night we rented a bus to get 15-20 friends to and from a wedding so no one had to drive. The…read morebus was clean and super nice. Our drivers name was Danial and and we couldn't have asked for a better driver. Danial was professional, friendly made sure our experience was the best. If you're looking for nice bus, great company to work with and on time service, Platinum Transportation STL is your one stop shop. Thanks guys. Till next time .

Everything went as planned. The stretch limo was clean and champagne glasses were provided as…read morerequested. Christy did an excellent job and the timing for the 3 pick ups was perfect. We had a great celebratory evening. I would definitely recommend this company.

Very little communication- all texting no human conversation. We had a person that didn't get on…read morethe bus, they were in the bathroom. We were home 23 minutes after said trip. We paid basically $1200 for six hours. We traveled less than two hours.. I understand a contract is a contract. We also tipped our driver separate. She drove over our cul-de-sac and broke the cul-de-sac as a matter fact with the bus. However we were charged an additional $100 for 23 minutes.

Used Rockstar for my 40th and Phil was great! Clean bus, easy to work with, will definitely book…read moreagain!

We will definitely use this company again! The bus was awesome and Janice our driver was…read morefantastic!! Thank you!

A Perfect Touch was great and exactly what we needed for our wedding party - our driver arrived on…read moretime and followed the itinerary we provided ahead of time. She was very kind! The bus was very nice and fit our entire wedding party plus their partners (about 25 people) and we all felt very comfortable - we loved being able to control the music and interior lighting! Jeff (the owner) was very kind and great to work with - we highly recommend A Perfect Touch for your wedding day!

Poor communication from this company resulted in no limo as contracted and a loss of over $1000 to…read moreme. I would not recommended using this business.

Horrible treatment Dirty bus…read more Not on time. All we were looking for was fun transportation to our multiple events, and our night was ruined. Low class. If you are a stoner looking to be driven where you can score sone drugs, maybe this is for you. ...If you don't mind waiting

Cannot recommend enough! The bus was BEAUTIFUL. So clean, comfortable and exactly what our…read morebachelorette group needed. Tony was so professional and kind. Very responsive when booking and even called the day before our event to confirm time and place. We had a fabulous time, we hardly wanted to get off at our stops because the bus was so fun. Will definitely be booking again!