We had zero complaints about SkyShuttle…read more The on-line experience to book our $60 round trip for two from the airport to the Downtown Westin was easy as easy could be. Finding the airport kiosk to check in upon arrival was not hard. Maybe the signs could have been a little bigger and more prominent? The van was comfortable and the driver drove safely. We called to confirm our ride back to the airport, and that worked easily and quickly. Our hotel pickup was right on time and our ride back to the airport was fine. Nice job, SkyShuttle.

Airport shuttles are used by people experiencing their best and their worst; happy to have arrived…read moreand stressed at being late for a departure. It's not shocking to see reviews reflecting this. The best shuttle service can't make up for someone's poor planning or sincere misadventure; the laws of temporal physics still apply. I've regularly used the Edmonton SkyShuttle over the last six or seven years without incident. Sometimes I'm purchasing a ride at the last moment at the in-terminal location. They've got rides from the airport into the city late at night, when my budget fares deposit me at YEG. They have crazy-early pick-up times (with advanced reservation) of which I've made use too many times to count, my eyes barely open as we crunch over new snowfall back to YEG. The drivers have dealt gracefully with rude, angry, self-entitled passengers many times in my presence. No, they can't go faster. No, they can't drop you off at your special place, not even just this once. Yes, it costs money. I can recommend Edmonton SkyShuttle unreservedly. They're not too hard to reach, helpful with my questions and scheduling needs, and always deserving of a tip. Thank you all, drivers and office staff. See you in not too many weeks, again :-)

Would not recommend & the only positive thing was that we arrived home safely…read more It started off with the driver commenting that he was not happy it was a short distance. He then drove very fast & carelessly. The amount shown was $48 but he charged us $58. I asked why & he said because it was a van which did not make any sense as we had a ride a week before in a van with another taxi company & we were only charged $44. He was very rude when I asked him to explain & he repeatly said "it's a van". It was a terrible end to our long day after travelling for 18 hours. We did not appreciate being overcharged & being mistreated!

Nothing like being told to eff off when another cab took the fare.. thats what happened last night…read morewhen we called your service to pick up a fare. We placed a call to pick up a patron at our business ( we use your service for rides longer than 10 minutes ). After placing the call, the patron was outside waiting when two other cabs arrived to drop off some patrons. By the time your driver showed up , the fare was gone... the driver then told us to eff off !!! and drove away. Look.. yes we called your service.. but we can not and do not control the actions of our patrons. They see a cab , they jump in... we cant tell them its not their cab. Anyway... being told to eff off has left me with a bad experience and I will never call your service again for anyone- even if the patron requests it , I will tell them there are better cab drivers. I simply can not believe that we were told to eff off by a driver- too bad I didnt get the cab number. A complaint will be filed though to the supervisor/ manager... they can look up who it was that was dispatched.

Unethical business people that don't honour contracts. Don't recommend. This company is NOT a…read morelocal Fort Saskatchewan company. They rented a virtual address to get a google listing and now are not paying the virtual address contract.

I booked a ride from airport to home using this service a month in advance. I travel with a dog and…read morelarge kennel so was happy to see they provide taxi service for dogs. I was skeptical on booking as they didn't ask details about my flight or clarify the size of kennel etc. I offered up the information but it didn't seem like he was keeping track of this for booking. I called the day before my flight to confirm my booking and the person I spoke to just said "yup ok". It sounded like he was driving so I know he didn't look up my booking. I ask for a call back to confirm this. A couple hours later someone calls and he says he can book me in for my ride to the Airport. They didn't have my booking and I had to rebook and clarify several times I needed a ride FROM the airport to home. He tells me go to door 10 on arrival. I get to the airport and no one is at door 10. I call them and once again get a guy that sounds like he's driving and has no time for me. I explain who I am and that I had a van booked to take me, my dog, large kennel and luggage home from the airport. He doesn't understand and thinks I need a ride to the airport. I once again explain and he tells me to go to door 7, there's a van there. I go to door 7 and no one is there either. I try to call back and every time I call, my call is disconnected and I get hung up on. I email them explaining my entire situation and can they please send the van I ordered. I get a response back to go to door 8 where all the cabs are and grab an airport taxi. No explanation of why my ride isn't coming, which is booked in advance (twice), or solutions to my problem. I've now been running around the airport with heavy luggage, a large kennel, a cat and a dog. It's -25 outside and me and my dog are freezing. This kept me in the airport for over an hour longer than it should have. Eventually a very kind man driving a van for airport taxi agreed to take me and my dog. DO NOT use this company. They are unreliable, disorganized and do not care. I have not received a response to my email I sent asking again for my booked taxi and explaining the whole situation and they left me stranded in the airport. They would not accept my phone calls and hung up on me several times. No apology, no acknowledgment of their mistake, nothing. Use another service, this one is a disappointment.

I booked with these guys for a december 21 ride to the airport in a smoke free van for five people…read morewith luggage, and a jan 2 pick up from the airport in a smoke free van for 5 people with luggage. The company actually seemed legitimate, they took my flight numbers incase of delays etc. I was assured i would have no issues. Myself, my wife and three kids left standing in the snow at gate 10 on Jan 2 with no van, nothing, no apology. I talked to the owner the next day, he apologized to me, told me it was dispatches fault, and that he would call me later in the day to reimburse me the difference on my card for the double i had to pay to get home. No call the next day, majically the owner had left for india and would be gone a month. The individual left in charge argued with me on the phone to no end. Highly DO NOT RECOMMEND THIS COMPANY. very very very dishonest.

talk about great service... had the best time in my life on the red arrow from banff to Calgary…read more.. free mixer, free snacks, free toilet for the mixer, tv and comfortable seats. I love u guys so much u guys are the best people on the planet earth. thank u for the incredible time. kind regards, ginger :)

Our bus from Banff to Calgary was cancelled because the company deemed the route to be…read more"unprofitable" for them. We only found this out after calling the company when we saw that our credit card was refunded... no email regarding this was ever received in our inbox or junk folders. Either way, cancelling tickets after they've been issued to the public, and plans/trips have been made is so completely unprofessional. The customer service on the phone was shockingly rude and ambivalent.

I was going from The Holiday in in Sherwood park to the Airport. The taxi that showed up was a Van…read more I asked the Dr river if he took Credit Cards and he said yes. After entering the cab the driver asked me if i wanted to go get cash to pay for the ride. I asked again about credit cards and he said yeah i guess i can take it. The unit was filthy, when i sat down a puff of dust came up from the seat. The Air conditioning did not work, 28 Degrees out, there was duck tape over the engine light, which from the back seat i could see it, as well as the brake light was on. the windshield was cracked all the way across in 5 places, the breaks were grinding when they were applied and it seemed like there was no suspension to the unit at all. when i reached the airport i was handed the old credit card swipe machine, the ones with the carbon paper, and the only thing the driver filled out was his cab number, i had to ask how much and he stumbled on the price, that i wrote in, and while doing so he said that's without tip of course. Of course! the only other thing i wrote was My Signature, no tip for that Hot, rough, smelly uncomfortable ride.

From the owner: Did you search for "find me a taxi?" You are in luck. Diamond Taxi & Shuttle Services Inc. is here…read moreto help you. As one of the best and most professional taxi services near you, Diamond Taxi & Shuttle Services Inc. is dedicated to providing each and every one of our customers with the best taxi experience throughout Alberta, Canada. If you need to get some place in a rush, don't worry. Diamond Taxi is here to provide you with quick, efficient, safe, and affordable travel so you don't have to worry about the chaos of traffic and driving. When you need to get someplace in a hurry, you need a service you know you can rely on to help you get there. With Diamond Taxi & Shuttle, we care about each of our customers and hope that we can help them with easy transportation. If you've searched for "fastest taxi near me," then you are in luck. Diamond Taxi & Shuttle Services Inc. provides the fastest taxi service throughout a number of cities in Alberta, Canada. For instance, we can help get you anywhere you need to be throughout Sherwood Park, Fort Saskatchewan, Edmonton, Beaumont, Ardrossan, St. Albert, Bremner, Looma, Josephburg, and Scotford. Regardless of where you need to go, you know you can count on Diamond Taxi & Shuttle Services Inc. for a safe, fast, and affordable taxi. Do you need an airport taxi? Going to and from the airport can be stressful and overwhelming with all the details you have to remember with travelling...

First, let me say that the driver I had on this trip from Edmonton Airport to Jasper was excellent…read more Friendly, professional -- chatted occasionally, and left me alone to work on my laptop otherwise. The perfect driver. And by total fluke I happened to be the only passenger, so I had my pick of seats. And now, ladies and gentlemen, we come to the ride itself. Well, for one, I'm writing this post while I'm still on this trip. It's taking me about 20 minutes to write each sentence (slight exaggeration) because this shuttle bus is bangy, rickety, and shakes violently at the slightest road imperfection. I feel like a 95-year-old Liza Minelli having an seizure. Only not as much fun as that. And it's loud. SO LOUD, I HAVE TO TYPE IN CAPS SO YOU CAN HEAR ME!! Waaaaiiiitttt hooooollllyyy ssshhhiiiitttt wwweee aaaarrreee paassssiiinnngggg. Okay. Here's how I can explain how loud and shaky this 10-passenger shuttle bus is. In a moment... not yet, but when I tell you to... jump up and down as frantically as you can and yell out "RUMBLE BUMPLE SMACK POW PING!!" over and over again. Ready? Now. After about ten seconds of that, you can stop. Side note: If you choose to take this mode of transportation to Jasper, the shuttle bus will stop briefly at a Wendy's in Hinton AB. Do NOT eat a hamburger. You will regret the remaining 2.5 hours of your journey. Bon voyage! :-)

BE AND SHAME ON YOU FOR TRYING TO SQUEEZE OUT 30 OR MORE DOLLARS BY NOT PROVIDING CLEAR…read moreINFORMATION. Sun dog tours: I called: I was confirming price and I said I am going skiing!! I also confirmed time of departure, what you could bring for luggage and i understand two bags each, best way to book and is there parking for your car at West Edmonton mall as it is a long ways away. I was able to get the information with acceptable ease. I called to book and clarified again about baggage and having ski's. I was told if I have skis I would have to pay 30 dollars extra!! -No clear indication of this on the web site. -There is a comment I understand 14 questions down under facts regarding this.... not transparent!!! -In my previous calls I was not informed of this extra cost to bring skis. I said I am going skiing each time I called, lots of opportunity to tell me -Sudog does not inform guests when they say they are "going skiing" is this an easy way to get cash to spring it on the person when they arrive at the bus too 'GO SKIING"? After clarifying 5 times (my son counted) with Kazana (this is what she identified her name as) -I was then told you can have one carry on and no specified dimensioned available! One under the bus baggage under 50 pounds. -a carry on that was good for a flight was acceptable. It was clear the Sundog representative had no idea and no the representative could not say where on the web site where baggage size is described!!! -on the 5th time I tried to clarify ski bag and baggage, I was informed that you can bring your skies, however that would count as you one under the bus baggage. I had said we would have one bag about thigh height and maybe a cooler if this was allowed!!!!! -I asked to speak to a manger as I did not want more surprises and was told Helen was a manger, however I was not put through?????? -This should be a simple, simple booking. One way to go skiing!!! SUNDOG GET IT TOGETHER, HAVE CLEAR INFORMATION ON YOUR WEB SITE. YOU CATER TO A SKIING POPULATION...

For a company with a slogan that contains the word " Reliable" this company is the furthest from. A…read morecab was called and not only did I wait 2 hours but I had to call the company twice. On the first phone call the person who answered was so arrogant. The second time there was no answer. That's absolutely unprofessional. The driver contacted me to ask my location. If your profession is being a driver you would assume knowing the area you are driving in is an absolute must. If for some reason reading is to hard you would assume the driver would have an accurate GPS. This was an inconvenience and set the day back entirely. Do NOT book with this company if you want to make it to your destination on time. I could have ran home faster than it took this company to even answer the phone. The owners should be embarrassed. Ride your bike rather than going with this sad excuse for a business.

DO NOT uses this company!!. I called and booked a cab the night before for pickup the next morning…read moreat a repair shop. They never showed up at the time they were supposed to so I called them and they said the driver should be there any minute. Waited over 5 minutes more and still no show. So I called back. The phone rang and rang...no one answered. WORST SERVICE EVER!! I could have walked to work faster. The repair shop called a taxi for me and they showed up within less than 5 minutes. The taxi driver that took me to work said this company only has one vehicle and they are based out of Edmonton, not Sherwood Park. ps. not sure why Yelp is showing my location as San Francisco....I live in Ardrossan.

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on…read moreinstagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage.

Dehumanizing experience at the gate. Agents were measuring everyone's bag and it was no…read moreexaggeration that at least 1/3 of the flight were on the floor putting on their extra clothing to reduce bag size. What did I see after the second measure? Everyone putting their clothes back in the bags... All airlines have some leniency but not Flair, especially when it's rumored that agents get money for every carry-on upsell. Never flying with them again.