I am very grateful to Aspen Taxi. We called in the middle of the night when we were stranded, and…read morethey came right away. Sam was very polite on the phone and the driver was very nice. I will call them again when I need a taxi. Very kind and efficient company.

Called for a taxi time was good asked to get dropped off to pick up my car got not even half way to…read moremy car 5 minutes from my home as the driver to turn around and bring me back to my home he charged me 15$ instead of the us 10 telling me it's like he made a stop. I get the 10$ not the 15$ will never use there service again bunch of scammers

I would give zero if I could. Very pissed off dispatch person every time I call. Know your…read moreclientele. If you don't want to talk to drunk people, find a different job lady. I highly recommend aspen taxi. Friendly dispatch and great drivers!

My spouse tried to get a taxi today, gave them the address, they went to the wrong place. After…read morewaiting for half an hour she called back, they blamed her for them going to the wrong place. When she tried to get them to come get her they said it would be another half an hour and repeatedly hung up on her. Waiting in the cold in the industrial part of town alone she ended up calling someone from Edmonton to come pick her up and get her home. Absolutely crap service and took no responsibility for their screw up. What a joke! Reading reviews on here the sheer volume of fake reviews is ridiculous. These people are pathetic.

Phoned the day before to ensure I got a "taxi on time". Cab never showed! When I called I was…read moretold that the person who took my call "yesterday" didn't record my information, thus no record of my call. Whoever answered my follow-up call could care-less about my predicament and said f I waited another 10-15 minutes another car would be sent. So much for touting the name "TAXI ONTIME. What a joke. Do not deal with them!!!!

I booked a ride from airport to home using this service a month in advance. I travel with a dog and…read morelarge kennel so was happy to see they provide taxi service for dogs. I was skeptical on booking as they didn't ask details about my flight or clarify the size of kennel etc. I offered up the information but it didn't seem like he was keeping track of this for booking. I called the day before my flight to confirm my booking and the person I spoke to just said "yup ok". It sounded like he was driving so I know he didn't look up my booking. I ask for a call back to confirm this. A couple hours later someone calls and he says he can book me in for my ride to the Airport. They didn't have my booking and I had to rebook and clarify several times I needed a ride FROM the airport to home. He tells me go to door 10 on arrival. I get to the airport and no one is at door 10. I call them and once again get a guy that sounds like he's driving and has no time for me. I explain who I am and that I had a van booked to take me, my dog, large kennel and luggage home from the airport. He doesn't understand and thinks I need a ride to the airport. I once again explain and he tells me to go to door 7, there's a van there. I go to door 7 and no one is there either. I try to call back and every time I call, my call is disconnected and I get hung up on. I email them explaining my entire situation and can they please send the van I ordered. I get a response back to go to door 8 where all the cabs are and grab an airport taxi. No explanation of why my ride isn't coming, which is booked in advance (twice), or solutions to my problem. I've now been running around the airport with heavy luggage, a large kennel, a cat and a dog. It's -25 outside and me and my dog are freezing. This kept me in the airport for over an hour longer than it should have. Eventually a very kind man driving a van for airport taxi agreed to take me and my dog. DO NOT use this company. They are unreliable, disorganized and do not care. I have not received a response to my email I sent asking again for my booked taxi and explaining the whole situation and they left me stranded in the airport. They would not accept my phone calls and hung up on me several times. No apology, no acknowledgment of their mistake, nothing. Use another service, this one is a disappointment.

I booked with these guys for a december 21 ride to the airport in a smoke free van for five people…read morewith luggage, and a jan 2 pick up from the airport in a smoke free van for 5 people with luggage. The company actually seemed legitimate, they took my flight numbers incase of delays etc. I was assured i would have no issues. Myself, my wife and three kids left standing in the snow at gate 10 on Jan 2 with no van, nothing, no apology. I talked to the owner the next day, he apologized to me, told me it was dispatches fault, and that he would call me later in the day to reimburse me the difference on my card for the double i had to pay to get home. No call the next day, majically the owner had left for india and would be gone a month. The individual left in charge argued with me on the phone to no end. Highly DO NOT RECOMMEND THIS COMPANY. very very very dishonest.

My experience with this taxi service was extremely unprofessional and upsetting. As soon as I got…read moreinto the cab and told the driver my destination, he began asking me how long I had been "fat" or "obese" and whether I had a medical condition. I was immediately uncomfortable and shocked that someone in a professional position would speak to a paying customer this way. He then went on to tell me I should get a treadmill, that I could be a model if I lost weight, and asked how many meals I eat. He continued by saying he only eats two meals a day and that if I stopped eating, I would lose weight. The entire conversation was unsolicited, inappropriate, and deeply disrespectful. I have never experienced such rude and invasive behavior in a cab before. I felt trapped and couldn't wait to get out of the vehicle. By the time I arrived at work, I felt so upset I wanted to cry. When I pay for a service, I expect professionalism and basic respect. This experience was far from that. I will not be using this company again and would not recommend it to others.

Service friendly I like them better than using Uber and will probably continue to use them when I…read moreneed a taxi

Yeah they advertise $10.00 within Sherwood Park. My return ride yesterday was within Sherwood…read morePark. I got charged $25 each way because it was "13 kilometres" (from one corner of Sherwood Park to the other). They don't say anywhere that there is a limit on the mileage "within Sherwood Park".