I wanted to take a moment to express our deepest gratitude for the outstanding service we received…read morefrom Ryan, Scott, and Sedrick at Kunes Sterling location today. You made our daughter's day, we are all moved by such a kind gesture! I cannot express how happy the gift made her, it was wonderful to see her smile! All the staff at Kunes have repeatedly gone above and beyond, your courteous staff made our family feel welcome and valued. From patiently answering each and every question, providing expert advice, and exceeded our expectations in helping find the perfect car within our budget. Kunes has consistently delivered! We especially appreciate the extra effort your team put into ensuring a smooth and efficient transaction process. The exceptional service at Kunes has exceeded our families expectations in every way! We couldn't be happier with our new Kia K5 vehicle. Thank you for the exceptional experience, we will be buying all of our vehicles from Kunes moving forward! Happy Holidays and thanks again! Best regards, The Wiedner's

Chris Barefield did a great job helping us find the car we wanted at the price we wanted.read more

I brought my truck to Moore Tires for oil and brake work. They said the ECM was bad and had it…read moretowed to Sterling Chevrolet for replacement. Over the next two weeks, the truck was towed back and forth between Moore Tires and Sterling Chevrolet multiple times for ECM programming and brake work. I paid Sterling Chevrolet $2,267 to replace the ECM and one caliper, hose and fluid, but the truck was now not drivable -- hard shifting, idle issues. During this process, the truck sustained driver-side body damage at one of the locations (Sterling police report filed), with repair estimates between $3,100 and $3,800. I first noticed the damage while it was at Sterling Chevrolet, but neither shop noticed or has admitted responsibility and Sterling Chevrolet has NO parking lot video. I later reinstalled my original ECM myself and the truck ran fine, proving their diagnosis and replacement were unnecessary. Sterling Chevrolet agreed to refund the $2,267 in exchange for a release, but more than two weeks later I have received neither the release nor the refund, despite repeated follow-ups. They never follow up and charge credit card fees, sad excuse for humans

I have been a customer of Sterling Chevrolet and its predecessor Bun Austin Chevrolet since…read morebuying my first car (well over 40 years ago!) I have always been treated well and felt like a preferred customer (in spite of being just a pretty average consumer.) All service needs my vehicles required were taken care of promptly. All questions I had were answered fully...never experienced "manspeak" ...in a venue where it could abound! Like this company very much!

Excellent service, can't be best. Careful evaluations, reasonable pricing. My very first choice in…read moreunderbody work.

Excellent old school customer service with reliable and confident mechanical knowledge. Wish we…read morewouldn't have lost this type of service everywhere else. They fix what is wrong and don't try to upsell you

I took my 2012 Chevy Captiva to Ken Nelson. I had a major engine problem. Low compression in second…read morecylinder. They said it needed a different engine. I was told they found one with 88,000 miles or for $500 more one with 62,00O miles. I said the lower mileage engine. They said it would be in in 2 days. It took 4 days. Then they called and said the engine looked good but it was a 3.0 out of a Cadillac not a Captiva. It would cost me 5 more hours of labor to put it in. They had it 2 weeks before it was done. 2 weeks later the Captiva breaks down and I have it towed in to Ken Nelson. It has a broken front axle shaft. It was delivered to them Monday afternoon. I called them Friday did not hear from them until Tuesday a week later and find out what's wrong with my Captiva. They had it 2 weeks again. Then I noticed it has a major exhaust leak right behind the engine. I took it in at 915 am to fix it. I was there until noon. They had reused the gasket instead of putting a new one in Jeremy said it was his call. When I finally got my Captiva no one said I'm sorry it took so long. I did not get charged for this repair but I guess my almost 3 hours of item and having to cancel my client wasn't that important to them. I also have a eco button that is not working but was working when I took it in to have engine replaced. I have to take it back again to get that fixed. Jeremy said it would be no charge for this to be fixed. They had my Captiva for 4 weeks. I am greatly disappointed in their service. I took it to a dealership expecting a higher caliber of service. Especially at$115 per hour.

Bought a car ,have little issue, feel blown off in getting it resolved now that I bought car. They…read morewere all that when I was buying it!!

Drove 3 hours to buy a car that was great for my budget. Communicated that since the beginning…read more Made an appointment to go test drive it. Took time off work. Get there nobody mentioned the car being sold, just being shown cars that don't fit my description. Not to mention I was driving to see a car under 10k. The car shown to me was over 20k with almost 800 Monty payments when I specifically said I wanted my payments to be no more than 400. Again I bring up the original car I went look at, this was hours later and the finally tell me it sold same day. I strongly don't believe it, as it's still on the website I think maybe they moved it to another dealership or something but regardless would have appreciated the honesty since the start. The salesman was great just wished I didn't take time off work and drove hours all day.

Took wife's Gladiator in for oil change, she pushed for the full service, they showed me my air…read morefilter and cabin filter, I told her that I would replace them if they could blow them out ,she failed to tell me that I had a mouse nest in it, so she had them just put it back, didn't blow it out or cleaned the mouse nest and put two of 4 screws back on housing, she was very rude after I said I would replace them and rotate my tires, so question did I get charge for an oil change that didn't happen,

Thank you Kunes Chrysler Dodge Jeep Ram for taking care of my mother and I especially want to…read morerecognize Shauna for the incredible service she provided. She took such great care of my mother, treating her with patience, kindness, and genuine respect. It meant a lot to see someone go above and beyond to make sure she felt comfortable and supported throughout the entire process. The dealership itself was outstanding--professional, efficient, and truly committed to doing things the right way. They serviced my mothers vehicle quickly and the work was done flawlessly. Knowing my mother was in good hands made the entire experience stress-free and reassuring. I highly recommend Kunes Chrysler Dodge Jeep Ram, and I can't thank Shauna enough for her exceptional service. We'll definitely be returning!

Have had all my vehicles serviced here for years. From a 1996 Mustang to our 2021 Gladiator and…read moreseveral in-between. Even a Mustang I used to enter in car shows. They are very good about keeping it clean. I trust them with my stuff.

They got me in right away and were courteous and priced fairly! They took pictures to show me the…read moreparts that needed repaired and showed me a parts diagram to explain thoroughly.